Senior Database Officer

ShareAction London United Kingdom Operations
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Company Description


We are at a pivotal moment: the climate and biodiversity crises are deepening, and inequalities are even more marked in the wake of the Covid-19 pandemic. The global investment system has an oversized impact on many of these global challenges We want to make sure that impact is positive. At ShareAction we work with investors, policymakers, and individuals to unleash the positive potential of the investment system. We aim to build a world where our financial system serves our planet and its people.


As part of the Finance and Operations team, you’ll play a crucial role in enabling the organisation to work effectively and efficiently. Our multi-faceted team proactively provides useful tools, information, and support to staff, whilst also safeguarding the charity’s assets and managing risks. We’re a team of problem solvers, using our skills and experience to enhance ShareAction’s impact.


The role will provide a dedicated resource for managing Salesforce, data and information across the organisation where it is currently not available. The role is designed to :

  • Assist with the day-to-day management of Salesforce including modifications of fields and page layouts where necessary.
  • Monitor data flowing in and out of the database ensuring quality and integrity as well as compliance with ShareAction’s data policies and procedure.
  • To support all teams with data management including the creation of reports, exporting of data and the development of dashboards.

What you’ll do (key responsibilities)

  • You’ll help to maintain accurate and reliable records including data of charity supporters, stakeholders, and their communication preferences.
  • Ensure accuracy and integrity of data is entered into Salesforce by all users.
  • Update and maintain the internal database, respond to evolving requirements.
  • Resolve data queries.
  • Run and maintain reports and dashboards.
  • Support staff in using the database, providing basic training where required.
  • Co-ordinate teams, ensuring consistency of database use and data input across the organisation and therefore supporting cross-team collaboration and communication.
  • Manage automation between systems and setting up connectors through Zapier.
  • Support the Senior MEL (Monitoring, Evaluation & Learning) Manager to structure data and report on organisational impact.
  • Identify opportunities for using data more efficiently and streamlining processes.

Please note that this list is not exhaustive, and the role might change slightly from time to time


What you'll bring to the team

  • Impeccable attention to detail
  • Technical aptitude
  • Effective communication
  • Confidence working autonomously and as part of a team
  • Ability to prioritise tasks in a busy and varied organisation
  • Time management skills

It would also be great – but not essential - if you have:

  • Previous experience of Salesforce
  • Experience of teaching or training groups or individuals of varying ability, particularly in an IT focussed area

What we will do for you

Working with ShareAction will offer you the opportunity to achieve significant personal impact in one of the most respected and exciting organisations in the responsible investment space.

ShareAction seeks to offer all its employees an exceptional working experience with opportunities to develop existing and new skills, applying them in ways that help change the world for the better. You will be challenged but also supported very actively to succeed within a friendly, high performing and highly motivated team.

  • You will benefit from a highly supportive work environment, with a focus on employee wellbeing, equity, and mental health.
  • You will have access to a flexible office space in central London and regular social events with colleagues.
  • You will also have access to internal and external training opportunities, from formal training courses to informal ‘lunch & learn’ sessions with visiting speakers. We will also provide you with any training you may need to use our systems.

Other information

Contract type: Full time, permanent

Who it reports to: Senior Technology & Information Manager

Salary: £27,500 - £30,975 + 8% pension contribution

Deadline for applications: 6th March 2023, 9 am

Interview dates: 1st stage 8th-10th March, 2nd stage 15th-16th March

ShareAction values and respects all differences in people (seen and unseen) and welcome applications from all backgrounds, communities, and industries. We are committed to having a team that is made up of diverse skills, experiences, and abilities and so if you are not 100 per cent sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application questions to tell us about your experience and what you hope to bring to this role.

We also actively encourage staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available- such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Please note that to be considered for this post you must be legally eligible to work in the UK. Due to current restrictions, we are unable to hire anyone that isn’t already living in the UK. Due to our size, we are unable to sponsor visas.