Digital Communications Officer

ShareAction London United Kingdom Communications and Fundraising

Company Description

Background

ShareAction is a charity and campaigning organisation working to unleash the power of the financial system to drive social progress and protect our environment. We focus on transforming the investment system, using it as a lever to generate positive social and environmental impact in the real world.

We do this by:

  • Educating and working with investors to improve their practices;
  • Influencing the policy-makers and industry regulators that can ensure the investment system serves society’s interests in the long-term;
  • Campaigning to unlock the power of investors, as shareholders in companies, to change corporate behaviour (on issues such as climate change, good work and human rights, sustainable food and public health);
  • Mobilising ordinary people, who have a stake in the investment system through their pensions and savings, to demand a change in how their money is invested;
  • Collaborating with other civil society organisations who share our vision.

Position

We are looking for a Digital Communications Officer to support our communications team. ShareAction is a growing charity working in an area that is attracting increased attention from a wide variety of audiences, including policy makers, the financial industry and a growing number of individuals who are increasingly concerned at what sort of business activity their pension savings are funding.

The role provides a tremendous opportunity to explore a wide variety of communications approaches and techniques across multiple and diverse audiences. ShareAction is attracting interest from audiences across the world, not solely in the UK. This role, therefore, gives an unparalleled opportunity to develop your technical knowledge and skills in a fast growing, dynamic and highly reputed NGO.

This role will suit someone with a passion for communications, particularly in the digital sphere and the desire to make a contribution in an area that touches multiple key global challenges, such as climate change, biodiversity loss, social justice and public health. You will be keen to develop your campaigning approach while at the same time have a robust understanding of the nuance of ShareAction’s unique approach to its mission.

Key responsibilities:

  • Managing content and activity across ShareAction’s various social media channels, including Twitter, LinkedIn and Facebook;
  • Managing diverse paid social campaigns across LinkedIn and Facebook;
  • Actioning website edits and setting up online tools and emails via Engaging Networks;
  • Designing social media content, reports and briefings, in house and working with external designers;
  • Drafting and editing blogs for ShareAction’s website.

While the role is primarily focus on digital communications, this role will also be expected to provide support the wider communications team, including:

  • Monitoring media (UK and global) coverage;
  • Assisting in the identification of new press targets for specific campaigns.

Please note that this list is not exhaustive and the role might change slightly from time to time

Requirements

We are looking for a passionate, determined individual, with the following experience and skills:

ESSENTIAL

  • A demonstrable passion for digital communications and/or campaigning;
  • Experience running social media accounts, with a reasonable degree of autonomy, including an understanding of social media advertising;
  • Proven experience of writing and editing copy for a range of audiences across the web, email and social media;
  • A great eye for detail;
  • Experience using Adobe Creative Suite (InDesign and Photoshop);
  • Experience managing content on a website and digital campaign platforms, or a proven ability to learn new systems quickly;
  • Good understanding of SEO and Google Analytics;
  • The ability to communicate and collaborate effectively across teams and manage conflicting priorities and changing schedules.

DESIRABLE

  • Experience working on environmental, social justice issues, or financial issues;
  • Video editing experience;
  • Understanding of basic code – HTML, CCS, JavaScript.

Other information

Hours: Full-time, but with some flexibility possible

Contract type: Permanent

Salary: £24,163- £28,000 + 8% pension (non-contributory) and benefits including a healthcare scheme

Closing date: Monday 7 December 2020 (9am). Interviews are expected to take place on the 15th and 17th December.

ShareAction values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available- such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Due to Covid-19 all interviews will take place online, you will also be expected to work from home for the foreseeable future.

Please note that to be considered for this post you must be legally eligible to work in the UK. Due to current restrictions we are unable to hire anyone that isn’t already living in the UK.
Due to our size we are unable to sponsor visas.

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Digital Communications Officer

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ShareAction is committed to creating an inclusive environment of people who together encompass the whole range of human difference, such as gender and gender identity, ‘race’ and ethnicity, faith, sexual orientation, disability classification, and class. The following diversity monitoring questions are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. All questions are mandatory with a ‘prefer not to disclose’ option but the more information you supply, the more effective our monitoring will be. This information is not used as part of the recruitment process and will not be viewed with your application.

We use these questions to help short list applications as part of our blind screening process instead of requesting a covering letter. Please do not include your name in the boxes as we will have to manually remove it. Your CV will only be made available to the recruiting manager after the initial shortlisting has been completed. Please complete each question ensuring to not exceed 250 words.

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This policy tells you how Fairshare Educational Foundation trading as ShareAction (registered charity number 1117244) processes and protects your personal data. We aim to be clear when we collect your data, let you know what we will use it for and keep it secure.

When providing us with your details you accept this privacy policy and authorise ShareAction to collect, store and process your personal data in the ways mentioned in this policy and for the purposes you have given it to us. If you would like more information or have any questions, please email us at info@shareaction.org or call us on 0207 403 7800.


What Personal data is collected?

We may collect personal information about you when:

  • You sign up to our mailing list(s),
  • You make a one-off donation or sign up to donate regularly,
  • You sign up to attend one of our events,
  • You become involved in one of our campaigns,
  • You fill out a survey or quiz we send you,
  • You apply for a paid or volunteering role with us.

The information we collect may include, among other details, your name, address, email address, telephone number, pension provider, Responsible Investment issues of particular interest to you, your involvement in ShareAction campaigns or activities, information as to whether you are a taxpayer, your employer or organisations in our network that you are affiliated to.

We may also collect information about you from publicly available sources from places like Companies House or information published in newspapers.

If you make a donation, we will collect the details necessary to process this payment e.g. bank account details to set up a Direct Debit and ask for consent to use your contact details to send you updates on our campaigns and occasional appeals. We do not store credit or debit card details and when making an online donation your payment details are processed by a third-party secure server payment gateway provided by PayPal.

We will not collect sensitive personal information or information classed as special category unless there is a clear reason as to why we need it. We will only collect this with your consent, and we will give clear notices so that you know why we need this data and how long we will keep it for.


Profiling

We might use profiling or screening methods to ensure that communications are relevant to you and we do this by using data that you provide us with, data from publicly available sources, and data that is processed automatically through the systems we use (for example, whether you have previously opened emails from us). Profiling also allows us to understand more about people that support us which helps us to make appropriate requests for involvement in our campaigns and fundraising appeals. We may use geographic and demographic information to build a profile. Under the General Data Protection Regulation you have the right to obtain an explanation of any profiling decisions we have made and challenge these decisions.


Cookies

Like lots of other websites, we also use cookies which are tiny files that are downloaded to your computer to improve your experience. By using our website you agree to our use of cookies and you can read more about how we use cookies here.


Why is this data collected?

How we use your personal data will depend on the reason you are providing it and we will aim to make the reason clear when we collect the data. We will mainly use your data to:

  • Provide you with services or information that you have asked for, such as sending you a newsletter, inviting you to training, or sending you more information about our campaigns.
  • Keep you informed about our campaigns and movement and respond to questions you may have.
  • Process your donation, including processing any Gift Aid declaration.
  • Invite you to events we think might be of interest to you.
  • Invite you to participate in our campaigns.
  • Keep a record of how you prefer to be contacted.
  • Keep a record of your relationship with us.
  • Understand how we can improve our services, products and the information we provide.
  • Develop a better understanding of our supporters to help us make better decisions in order to deliver our mission.
  • Aggregate information for confidential reporting to project partners (see the Third Parties section below for more information on how your data is shared with project partners).


Our legal basis for processing personal data

The legal basis for processing your data depends on the reasons and circumstances we are collecting it.

Our legal basis for processing most personal data is because you have given us your consent to do so. You have the right to withdraw your consent for holding and processing your data and can do so by emailing us at info@shareaction.org or calling us on 020 7403 7800.

In some circumstances, the processing is necessary for the performance of a contract with you or necessary for us to comply with a legal obligation.


Legitimate Interests

Sometimes the legal basis for processing your data may be because it is in our legitimate interests to perform our operations. Before doing this, we will always carefully consider and balance any potential impact on you and your rights and we will not process any data if there is any risk of harm or potential conflict with your interests. Some examples of where we have a legitimate interest to process data are:

  • Managing our ongoing relationships with our professional contacts.
  • Researching new professional contacts at companies, investors and other NGOs that may be interested in our campaigns.
  • Using networking sites like LinkedIn to reach out to professional contacts who we think may be interested in our work.
  • Managing our financial transactions and preventing fraud.


How is my data protected?

We take good care to ensure that the information we store on our database is kept secure in order to prevent unauthorised access and comply with the General Data Protection Regulation. Our devices are encrypted and staff that work with data have received appropriate training.


Third parties

We will not sell, rent or swap your information with other organisations for them to use in their own marketing activities.


Service providers

Like most organisations, we use trusted service providers to help our operations to be more efficient. These include systems and software providers like EventBrite, Microsoft programmes and Salesforce. We may use third party providers that are located outside of Europe. For example, the database we use to store your data and some email platforms we use have servers located in the USA. We have taken steps to ensure that the services we use that are located outside of the EU have appropriate security measures in order to protect your information. All providers we use are well renowned for their data security and have the appropriate technical controls and policies in place to protect your personal details.


Legal Requirements

We may disclose your personal information when required to do so by law.


Project Partners

We work with other charities and NGOs on some of our campaigns to share knowledge and resources. We will never share personal information with them without your explicit and informed permission but we may aggregate information in order to share statistical information needed for analysis. We will not include any details that could identify a specific individual.


How can I access, update or ask ShareAction to stop using my personal information?

If your details change, please let us know and we will update them on our system.

You can also change your mind at any time about the ways in which we contact you or withdraw your consent for us to process your data. You can do this by emailing info@shareaction.org or calling us on 0207 4037 800. Most emails we send you will include a link you can click on to unsubscribe from that particular type of communication.


Removing data

If you tell us that you no longer would like us to contact you, we will keep limited amounts of information (usually just your name and email address) and add this to our suppression lists to ensure you do not receive communications from us in the future – we will not use it for any other purpose. In certain circumstances you also have the right to have your personal data erased from our databases completely and you can ask us to do this at any time.

We regularly monitor your engagement with our communications and will periodically send emails to ask if you still wish to receive updates about ShareActions work. We will continue to hold your personal data while you are actively engaged with us until you ask us not to. If you have not engaged (either opened, replied, taken the requested action, or clicked through) with any of our emails then we will remove your personal details from our database after three years.

Legally, we are required to hold some types of information to fulfil our statutory obligations. Details needed to claim Gift Aid is one example of this.


Subject access reports

To request a subject access report which details all of the information we hold about you, please make this request in writing to ShareAction, 163/66 Hatton Garden, Fifth Floor, Suite 23, London UK, EC1N 8LE. We will not charge you for this request and will provide this information within one month of receipt, if the request is reasonable.


Making a complaint

If you are unhappy with this privacy policy, or the way in which we process your personal data you can make a complaint via our complaints policy.

You can also complain to the Information Commissioner’s Office via their website.


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