Submissions Officer (Coventry) - New Position

Key Forensic Services Coventry United Kingdom Customer Services
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Company Description

KFS are one of the leading forensic providers in the UK.  We pride ourselves on delivering a quality service and building strong working relationships with our customer base.  Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations. 


This is a broad customer facing role, providing a highly professional and exceptional service to customers both internally and externally. The tasks associated with this role are wide ranging and therefore job holders will be required to be flexible and demonstrate effective teamwork in achieving the day to day work objectives of the department.


Duties & Responsibilities

  • Support the CSD Manager in providing a day to day CSD administrative service to the Heads of Department and their teams.
  • To respond to customer queries and, follow departmental procedures with a high level of accuracy in what is a strictly regulated environment. 
  • To coordinate an efficient exhibit management and storage system to include booking in and returns with emphasis on continuous improvement.
  • Logistics scheduling, driver communications and general logistics administration support
  • To meet, greet and register all KFS Visitors in adherence with KFS security policy and guidelines.
  • Coordinate an efficient telephone, postal and stationery service
  • Coordination of meeting room and company vehicle booking administration
  • To support other general administration tasks as required.

Skills & Competencies

  • Exceptional customer handling skills
  • Exemplary verbal and written communication skills
  • Problem solving skills essential and ability to deal with complexity coupled with managing a high workload
  • Able to work under pressure
  • Strong IT capability to include Microsoft Office and excel 
  • Ability to analyse data and basic reporting skills

Personal Attributes

  • Professional business disposition and of smart appearance
  • Highly motivated individual who approaches work with a positive attitude.
  • Able to work on their own initiative and with exceptional attention to detail
  • Well-developed interpersonal skills will be essential.
  • High level of honesty and integrity
  • Strong work ethic and commitment
  • Team player and willingness to support others


  • GCSE Maths & English essential, A levels or equivalent desirable


  • Previous experience in related working environment is essential

Other information

Terms & Conditions

  • Salary £16,800 per annum – increasing to £19,000 following 6 month probation period
  • Hours – 37 per week
  • Holidays – 25 days per annum plus statutory holidays
  • Pension – Contributory
  • Closing Date: 29th July 2020