KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Please read the requirements of the job carefully as your application will be measured against them. Please ensure you have the experience we are looking for. This is a specialist role and as such we will only shortlist those with the relevant experience and attributes.

Role Summary

The Account Manager will manage the day-to-day customer relationship, acting as a primary point of contact to resolve customer and internal queries, including the production of management information.

Duties & Responsibilities

The Account Manager will:

· Manage the day-to-day relationship with existing accounts enhancing relationships with key customer contacts

· Adhere to contractual requirements such as Performance Monitoring Systems to include reporting of defined KPI’s and Management Information.

· Advocate of quality and proactively support the quality management process.

· Attend and present at external customer and internal meetings with other company functions necessary to perform duties and aid business development

· Ensure there is a high level of customer awareness of Key Forensics’ services & product portfolio

· Where requested, undertake specific projects and report findings

· Adhere to health and safety policy, and other requirements relating to care of equipment

Essential Attributes

· A strong and committed team player

· Ability to communicate, present and influence key stakeholders at all levels of an organisation

· Strong verbal and written communication skills

· Proven ability to balance multiple demands, while maintaining excellent attention to detail

· Demonstrable focus on quality, with practical experience of the KFS non-conformance process.

· Excellent listening and presentation abilities

· Customer focussed, both internally within Key Forensic and external within the customer base

· Highly motivated, flexible individual who approaches work with a positive attitude

· Well-developed interpersonal skills

· Willing to work out of office hours if required and

ability to travel.

Desirable Attributes

· Excellent problem-solving skills with the ability to work under challenging circumstances

· Self-disciplined, able to work without supervision

· Competent use of Microsoft Office packages, in particular MS Excel

Qualifications

· Education to Degree standard or equivalent is desirable, but not essential.

· A full driving license

Experience

· Ideally, the successful applicant will have some experience in a customer facing role gained within the UK Criminal Justice System

Additional information

· The role holder will be considered a trainee until competencies are achieved.

Terms & Conditions

• Starting salary £25,000 per annum
• Hours – 37 per week
• Holidays – 25 days per annum plus statutory holidays (pro rated)
• Pension – Contributory
• Employee Assistance Programme
• Cycle to Work scheme
• Retailer discounts
• Location: Coventry, Warrington or Norwich (based on candidate location)

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.

KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.

The closing date for this position is 8 April 2023 at 17:30 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage.