An organisation with a strong purpose, vision and goal - we're all about living health confident.

Field Support Executive

Worthing, West Sussex – Hybrid (2-days per week in the office)

Full time, Permanent

£25,000 per year plus a £3,000 pro rata performance based bonus

As a Field Support Executive you will be accountable for providing administrative support to the Field

Operations Team, to enabling our field staff to deliver an excellent standard of care.

The role will contribute to meeting team priorities and ensure confidentiality and other controls are

maintained.

What we can offer you in return*

• A competitive salary of £25,000 per year

• Pro rata performance bonus of £3,000 per year (paid quarterly)

• Four free Health Assessments per year, which can be used by yourself, family or friends

• A further 50% off any additional testing

• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to

28 days – plus bank holidays on top!

• Sophos@Home protection

• EAP Scheme

• Company sick pay scheme

• Enhanced family leave

• Life Insurance

• Employee referral bonus scheme of up to £1,000

• Matched company pension (up to 5% or up to capped amount)

• Cycle to Work Scheme

• Employee Charity Sponsorship Scheme

• Discounted Gym Membership

• Home office allowance – yearly allowance of £130 to make working from home more

comfortable!

*After qualifying period & subject to terms and conditions and/or eligibility.

Responsibilities

The below is not an exhaustive list of duties and responsibilities and the post holder is expected to

undertake other duties appropriate to the role as may be reasonably required;

• Using key business systems to manage tickets raised by the Field Team and respond in a

timely manner in line with agreed SLA’s

• Manage the Field Support telephone line and click to chat function, to ensure that all queries

are dealt with as soon as they arise

• Organising own workloads and priorities on a day to day basis

• Research and answer all queries, liaising with other departments if required and take

appropriate action

• Booking hotel accommodation for the Field Team working towards agreed KPI’s to minimise

costs

• Working closely with the results team to proactively chase and update any outstanding

Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so

that further training can be provided

• Liaise effectively with relevant team members to ensure smooth running clinics

• Assist with rota requests and/or cancellations/reschedules and sickness cover supporting the

Resource Planner

• Review timesheets and expenses. Ensure that these have been completed and approved

• Support HAS Managers through note taking on key investigations and disciplinary meetings

• Take full responsibility for regularly updating own knowledge against all field regulations,

company products, processes, and procedures

*There may be on call requirements for this role

What we need you to have

• Excellent planning and organisation

• Excel and Microsoft Office programmes

• Excellent communication and feedback

• A natural conversationalist with an ability to communicate confidently on the phone as well

as the ability to listen

• Excellent command of the English language - written and spoken

• Responsible, and reliable with the ability to take account for your own work and actions

• Good computer literacy

• Ability to work well under pressure

• Extensive Customer Service Experience

The next steps…

So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where

you can belong, we’d love to learn more about you. If your application is successful, the next steps

will be a call from a member of our recruitment team to have the chance to get to know each other

even better!

Equal Opportunities

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all

our employees and commit to promoting diversity in our employment practices. We do not

discriminate in employment based on race, religion, sexual orientation, national origin, political

affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams.

We celebrate difference and encourage everyone to join us and be themselves at work.

Other Info

· The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of

· Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions,

· cautions and bind-overs, including those regarded as ‘spent’, must be declared.

· We kindly ask recruitment agencies to refrain from contacting us.

· Any personal information you share with us will be treated in line with our company Privacy Policy.

· At present we are unable to provide sponsorship of Visa’s for our vacancies