An organisation with a strong purpose, vision and goal - we're all about living health confident.

Client Service Representative

£23,100 per year plus a £3,000 per year performance based bonus (paid quarterly)

Full Time, Permanent – 37.5 hours per week

Worthing Head Office / Hybrid

This is a hybrid role so you will be required to attend the Head Office in Worthing, West Sussex a minimum of 2 days per week.

Main Purpose of Role

To provide proactive and reactive telephone/ desk-based account management and administrative support to corporate clients, and intermediary accounts. To support the account management team to achieve personal targets, business growth and maintain customer satisfaction.

What can we offer you?*

• Bonus Scheme paid quarterly
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
• Sophos@Home protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!

Job definition

• Assisting account managers with supporting and managing client accounts
• Take incoming customer enquiries including complaint handling
• Take orders and administer new customer set up
• Handle any incoming booking calls, contributing to ensuring the call answering targets are met, and achieving call quality targets
• Provide accurate reports using excel (basic excel skills a must)
• Reporting on Survey Monkey / NPS feedback and distribution, and management information (training available)
• Deal with refunds, liaise with our finance team
• Various admin and health assessment event support tasks; data uploads and client correspondence
• Co-ordinate the mammography service, missed attendance, and client health assessment events
• Attending roadshows
• Requirement to visit Worthing head office once a week.

The hours

• Full Time, Permanent
• 37.5 hours per week
• Monday to Friday
• 8am to 4pm or 9am to 5pm
• 7.5 hour shift per day
  

What’s required

• Must have excellent organisational and communication skills
• Computer literate. Used to working with Microsoft office, in particular excel, which will feature heavily within this role
• Must have a professional telephone manner
• Personal integrity and pride in work
• Ability to work to tight deadlines
• Good negotiation skills
• Whilst experience in the medical profession is not required an interest in preventative health care is required.
  

The next steps…

So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

Equal Opportunities

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Other Info

• The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.
• We kindly ask recruitment agencies to refrain from contacting us.
• Any personal information you share with us will be treated in line with our company Privacy Policy.
• At present we are unable to provide sponsorship of Visa’s for our vacancies