Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

Ideal candidates have the motivation, confidence and knowledge to add value to a growing organization by providing educational, engaging and entertaining tours around our city. We don’t just tell great stories but give great stories to tell. Big Bus Tour Guides are…

Warmly Welcoming:

• Present a great first impression.
• Engage city visitors in a friendly and welcoming way.
• Learn why they are here and what they want from their city adventure.
• Complete the interaction with phenomenal enthusiasm and friendliness.

Memorable Storytellers:

• For many of our customers, this is their first time exploring the city and we want our guides to answer any of their questions, about the tours and attractions we offer, along with directions to eateries and famous sights in a way that leaves them with a great experience.
• We aim to turn tourists into explorers and as our guides are often the biggest part of the Big Bus experience, the way our guides share stories about their city ensures our customers in turn have great stories to tell.

Always Entertaining:

• Delivering knowledge in an engaging and inspiring manner to create entertainment is essential to being a good guide.
• A natural communicator with a positive attitude is a must. We want people to enjoy every interaction with Big Bus.

Dedicated:

• We want to be the No 1 thing to do in every world famous city and we need dedicated and driven professionals to work towards this vision.
• We work as a team with our Drivers to create a flawless experience for our customers.

Never Satisfied:

• We want guides who are achievement driven and never satisfied: who are constantly looking for ways to improve their city knowledge, their skills and our customers’ experience.

Key Areas of Accountability and Responsibility:

• Promote the core values of the Big Bus Tour brand, keeping quality, honesty, integrity, passion, loyalty, competitiveness, team Spirit and customer focus in mind at all times.
• Provide our customers with outstanding customer service through “Subject Matter Expert” type knowledge of our cities.
• Maximize company revenue through appropriate upselling of our core packaged products.
• Provide our customers with genuine approach to customer service and entertain them during their experience.
• Provide exceptional customer service including directions, advisement on attractions and eateries, general information.
• Monitor and maintain an environment where customer and team member safety is a concern at all times.
• To carry out other tasks as may be reasonably requested.

Knowledge/Skills/Competencies:

• Exceptional knowledge of Las Vegas.
• Excellent personal presentation and communication.
• Ability to understand and adhere to all company policies
• Punctual for all duties and meetings.
• Maintains any company issued property/assets, brochures and other marketing materials safely and in a good condition.
• Customer first approach.
• Excellent verbal communication skills
• Customer Service
• Approachability
• Personal Effectiveness
• Integrity and Trust

Qualifications:

• Clearly spoken English
• Outgoing and engaging personality
• Legally authorized to work in the US
• MIA Tour Guide License in good standing

Physical Requirements:

• Job requires employee to sit for extended periods of time without being able to leave the work area.
• Job requires employee to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
• Job requires employee to provide continuous commentary during tours.
• Job requires employee to consistently climb stairs at each bus stop.
• Job requires employee to walk considerable distances
• Job requires lifting, carrying or pushing/pulling up to 30 lbs.
• Job requires employee to clean debris & restock supplies after tours.

Work Hours and Conditions:

• Availability must be flexible.

Environmental Considerations:

• Employee will be exposed during a shift to constant or intermittent sounds at a level sufficient to cause hearing loss or fatigue.
• Employee will be subject to high and low temperatures that result in significant body discomfort.
• Employee will be exposed to dusts, fumes, vapors, or mists that could affect the occupational health of the employee.