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Find all our latest BIG opportunities below. Covering 20 cities across the globe and roles in our varying departments, such as Drivers, On-Street, Engineering, Tour Guides and across our Head Offices.

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Accounts Receivable Clerk

Overall Purpose We require an enthusiastic and highly motivated individual to join the European Finance team in an Accounts Receivable Clerk role.     As part of the accounts team, the purpose of this role is to ensure recovery of money from customers such as businesses & individuals, Trade & Agent accounts. Timely and effective collection of all debts and customers payments negotiating re-payment plans when required.    Building and maintaining existing relationships with our Agents and Agent Sales team.  Key Areas of Accountability and Responsibility  Credit Control Checking customer's credit ratings Setting up new customer accounts Dealing with internal queries about payments Debtors analysis – providing debt collection (debtor ageing) reports to the accounting team, Agent Sales Team and Management.   Ensuring customers pay on time, liaising with Agents & Agent Sales Representative. Contacting individuals or business customers when payment is overd...

London United Kingdom Finance

Bus Operator

Overall Purpose The primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Tour Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers around our routes.   Area of Accountability /Responsibility Driving Pick up and set down customers at our licenced bus stops and ensure the safety and well-being of passengers while on Tour or when they board and exit a bus. Comply with all road and safety regulations and ensue these are followed; report any traffic violations immediately; immediately report all incidents/ accidents to your manager. Comply with regulations issued by FMCSA & DOT Regulations such as; Procedures for Transportation Workplace Drug and Alcohol Testing Programs. Overview of 49 CFR Part 40 Be at least 21 years of age; Speak and read English well enough to converse with the general public, understand highway traffic signals, ...

New York United States of America Operations

Business Administration Manager

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose To oversee the local cashiering and finance processes. Key Areas of Accountability and Responsibility Cashiering Management and training of local cashiering team Cashiering assistance when demand requires Management/supervision and execution of reconciliation Communications with operatio...

Los Angeles United States of America Finance

Business Administration Manager

The Business Administration Manager purpose is to oversee the local (Dublin) cashiering and finance processes and to act as the liaison and manage the city day-to-day operations and the European Finance team based in London.

Dublin Ireland Finance

Cashier

Key Areas of Accountability and Responsibility Reconciling revenue takings Reconciling revenue totals Redeeming of vouchers and any other trade partner documentation Administration of filing systems relating to revenue reconciliation

Dublin Ireland Finance

City Tour Bus Driver

Overall Purpose The primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Tour Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers around our routes. Key Areas of Accountability and Responsibility Driving To drive City Tour vehicles to the highest standard, making sure that your professional driving delivers safe and great travel experiences to our customers Driving in-line with set, National Transport Authority scheduled service timetables Use of ticket machines and issuing of tickets to customers Customer Service Our team always provide an excellent and very high standard of customer service Providing customers with information when required Behaving in a professional and friendly manner, putting our customers first at ALL times Assisting senior citizens and/or children when required Being the face of our Comp...

Dublin 12 Ireland Driving

Customer Experience Representative

Overall Purpose To provide outstanding customer service to every Big Bus customer. To promote and sell tickets for the Big Bus Tour in Rome and for other Rome attractions, ensuring that every potential customer is converted. To ensure the smooth running of the Company’s day-to-day sightseeing operation in accordance with the daily schedule and to liaise with the Sales Supervisor/Sales Manager/Sightseeing Manager/Duty Managers – all operational problems should be brought to their attention. To play a vitally important role in delivering a tour and service that is unbeatable value for money. To ensure that Big Bus is the Number 1 thing to do in Rome. To improve the reputation, and increase loyalty and recommendation, through driving positive Trip Advisor reviews from customers. Key Responsibilites Sales To promote and sell tickets for the Big Bus Tour in Rome and for other Rome attractions, ensuring that every potential customer is converted. T...

Roma Italy Sales

Customer Service Representative

The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service Key areas of Responsibility: Promote the core values of the Big Bus Tour Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times. Report to work on time, in appropriate uniform, representing the brand appropriately and with pride Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day. Providing our customers with outstanding customer service through “Subject Matter Expert” type knowledge of Big Bus Tours’ products, operation, partnerships, and customer service delivery. Engage our potential customers through tactful ways to discover their needs, recommend Big Bus Tours’ core products for their sightseeing needs. Adhere to all company policies and local selling regulations. ...

New York United States of America Operations

Customer Service Representative

Job Description The Customer Service Representative works within the Sales and Sightseeing department. The main responsibilities are to assist current and potential guest with outstanding customer service, as well as, attempting to maximize revenue at licensed stops. The Customer Service Representative also acts as a brand ambassador for the company.   

Washington United States of America Sales

Customer Service Representative

Position Mission & Overall Objectives The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service and to be: Warmly Welcoming: Engage city visitors in a friendly and welcoming way. Learn the key motivations of why they are here. Match their needs with our product offering. Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and they may have many questions, we want our CSR’s to provide excellent service answering questions, whether it be our tours, attractions we offer, maybe even directions to eateries and famous icons. We turn tourists into explorers and our CSR’s are in many cases the first part of the Big Bus Story for our customers.  First impressions are important so we expect our team to be properly groomed, look professional Always Entertainin...

Miami United States of America Sales

Customer Service Representative (Ticket Seller)

The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service and to be:   Warmly Welcoming: Engage city visitors in a friendly and welcoming way. Learn the key motivations of why they are here. Match their needs with our product offering. Complete the interaction with phenomenal enthusiasm and friendliness.   Memorable Storytellers: For many of our customers, this is their first time exploring the city and they may have many questions, we want our CSR’s to provide excellent service answering questions, whether it be our tours, attractions we offer, maybe even directions to eateries and famous icons. We turn tourists into explorers and our CSR’s are in many cases the first part of the Big Bus Story for our customers.  First impressions are important so we expect our team to be properly groomed, look professional   Alw...

New York United States of America Sales

Customer Service Representative - Full Time and Part Time

Actively promote sightseeing tours to tourists Provide tour information to customers

Hong Kong China Operations

Customer Service Sales Representative

Overall Purpose Deliver revenue and passengers for Big Bus in City, and deliver sensational customer experience. Key Areas of Accountability and Responsibility Deliver Revenue & Passengers Maximise revenue from ticket sales by discussing the customers’ needs and selling the right solution. Deliver  Great Customer Service To be the face of our business to the customer on the street. To explain the Big Bus product and match the right product to the customer’s needs. To manage conflict with consumers and ensure it ends in a positive experience. Help customers onto our buses and help with any questions. Act responsibly & professionally at all times & safeguards our brand. Revenue Management Handle cash, credit cards properly. Process credit card transactions. Reconcile revenue with a waybill at the end of each day.  Onbaord new CSRs For Higher grade CSRs to mentor new CSRs to company. To show new CSRs the way to operate.

Las Vegas United States of America Sales

Driver

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose Under the general supervision of Lead Driver, the Driver has the primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passenge...

Los Angeles United States of America Operations

Engineering Manager

Overall Purpose To supervise and manage all engineering resources within the operational workshop to ensure the provision of fit and serviceable vehicles of sufficient number to meet the operational requirements of a 68 vehicle open top sightseeing operation. Key Areas of Accountability and Responsibility Ensure that all staff within the garage fully understand and comply with Company and statutory regulations, with regards to hours of work, health & safety and working practices. To manage, support and motivate staff and allocate them accordingly to ensure vehicle quality and service coverage is maintained. To ensure vehicles and their records are maintained in accordance with all Company and statutory requirements. Ensure that sufficient vehicles are clean, reliable and available throughout the working day for allocation into operational service, to the company standards and provide on the road engineering support for all vehicles. Monitor material, utilisation...

London United Kingdom Engineering

General Manager

This is a critical hire for the organization and the successful candidate will be required to lead, direct and control Big Bus Tours operations in Sydney. They will provide vision, leadership and direction to all the employees and be the face of the organization with all external partners and third parties. With its ambitious growth plans, this is an important appointment for Big Bus Tours and for the right candidate this is an opportunity to make a major contribution and a chance to develop on both a professional and personal level. The organisation can be considered as made up of three key functions – operations, finance and compliance and sales & marketing. The General Manager will have responsibility for all these areas. Because of the nature of the business there is significant interaction with different local regulatory authorities which needs to be managed effectively. The direct sales team is key to the business’s success and third-part...

Sydney Australia Operations

Global Sales Manager - Emerging Markets

Overall Purpose Own partner relationships and ensure increase in sale of Big Bus tickets through distribution partners (any business retailing Big Bus tickets to their customers) with a particular focus on the Middle East & Australasia B2B Markets.  Responsibilities include planning, prospecting and account management, leveraging best practices to ensure that we maximise sales/revenue.  The individual will work closely with the wider local & international sales and marketing teams in all cities as well as the Central Technology and Product teams. The role currently covers 21 destinations in 13 countries around the world providing an opportunity to work with a variety of local and international partners. Key Areas of Accountability and Responsibility Planning Devise a sales plan for the territory to include growth from existing partners in the territory as well as recruitment of new partners with timescales, sales projections and costs Identify o...

London United Kingdom Global Growth

Global Sales Support Manager

Overall Purpose Big Bus Tours is looking for a Global Sales Support Manager to support two channels: Travel Trade (Global and Local) and Local Agent Sales. Travel Trade sales enablement activities will include on-boarding of new partners and ongoing sales and marketing support as well as leveraging and creating best practice to ensure optimisation of sales. The Local Agent Sales aspect will involve building and supporting a core infrastructure for the channel and assisting with the execution of fundamental projects such as the creation and distribution of a global sales toolkit. Enablement across both channels will primarily be achieved through the deployment and ongoing support and development of technical solutions, including the implementation of a Microsoft Dynamics 365 CRM system, online product information and partner management training portals, and an online booking platform. This is a management role within the Global Growth Trade team in London, reporting to Gl...

London United Kingdom Global Growth

Head of Operations

Overall Purpose To lead, define, and deliver the Big Bus Dublin operational strategy.  To proactively set the operational strategy and direction, taking in to account market dynamics and competitive forces, and to lead and motivate the operations team. To oversee the smooth running and delivery of all elements of the Operations function within Dublin. This role is the Accountable Manager for ensuring full adherence to all legal and regulatory standards, licensing, health and safety responsibilities, and overall risk management. This role also has commercial responsibility for successful delivery of the On Street Sales channel to budget. To deliver exceptional customer experiences through leadership of the tour guiding product and service. Key Areas of Accountability and Responsibility Licensing, Route Planning, and Service Level Excellence Create and maintain a competitive advantage for Big Bus Dublin through effective route planning and service level d...

Dublin 12 Ireland Operations

Head of Finance - USA

Overall Purpose Taxi Tours, Inc. (d/b/a Big Bus Tours New York) seeks a Head of Finance to manager a centralized US finance team of 15 people. Manages cashflows, leads budget preparation, produces timely monthly financial reporting and analysis, provides technical accounting advice to the business, identifies accounting risks to be mitigated and opportunities to be pursued. Prepares the business for UK statutory audits, implements recommendations from auditors after each audit, and builds process consistency across finance teams including strong internal controls and fraud risk management procedures. Standardizes accounting procedures across offices and oversees finance centralization projects in the U.S. Provides financial analysis to stakeholders across the business including local managers in each US city, group finance (based in London) and Board members from UK private equity owner. Travels to visit US teams and build financial strategies and improve internal controls. ...

New York United States of America Finance

Hotel Concierge

Overall Purpose Our concierges are the point of contact for the needs of guests in order to have a more pleasant stay. This role allows you to share your love for the City by the Bay while working in a fun hotel environment. As an agent for Big Bus you will book a wide selection of tours and activities for guests of the hotel while making commission on each activity sold. Within our various hotel contracted desks program, the rules of engagement and conduct for each concierge team differs depending on level of service required. Most importantly, a high standard of professional decorum and appearance must be maintained at all times. Key Areas of Accountability and Responsibility Detailed and intimate knowledge of San Francisco and surrounding areas is a must. Providing information and/or answering questions about local area attractions and things to do. Coordinating all guest requests in house or over the phone for special arrangements or services in a courteous and e...

San Francisco United States of America Concierge

Mechanic

Overall Purpose Responsible for maintenance of the service operations by inspecting and maintaining the vehicles. Key Areas of Accountability and Responsibility Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters. Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage. Verifies vehicle serviceability by conducting test drives; adjusting controls and systems. Complies with state vehicle requirements by testing engine, safety, and combustion control standards. Maintains vehicle records by recording service and repairs. Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; ...

San Francisco United States of America Engineering

Operations Manager

Overall Purpose Lead, define, and deliver the Big Bus Miami operational strategy and proactively set the operational strategy and direction, taking into account market dynamics and competitive forces, and to lead and motivate the operations team. Oversee the smooth running and delivery of all elements of the Operations function within Miami. Ensure full adherence to all legal and regulatory standards, licensing, health and safety responsibilities, and overall risk management. Ensure driver training is perform as per policy, managed and reviewed. Deliver exceptional customer experiences through leadership of the tour guide products and services. Build & deliver the plan to allocate CSR resources needed to deliver Revenue and Passenger numbers. Be the On-street expert and input to above project to drive improvement in our on-street operation. Key Areas of Accountability and Responsibility Insurance All claims are properly filed/followed up on Recr...

Miami United States of America Operations

Sales Account Manager

Overall Purpose of the Position:   The Sales Account Manager works within the Agent Sales Department. The manager will be responsible for maintaining and building a portfolio of sales agents within their specified region/territory and servicing those agents with effective strategic marketing ideas, with outstanding customer service, and by implementing sales strategies in order to increase the sale of Big Bus tour tickets. Key Areas of Accountability and Responsibility Revenue & Passengers Deliver agent sales monthly and yearly sales budgets by meeting revenue and passenger goals. Maintain sales goals from existing agent list with personalized, relationship-building sales approach Engage new/potential sales agents and expand agent portfolio Drive business development within assigned region/markets - monitor and track opportunities Analyse daily and weekly sales performance and put correction plans in place as needed. Use consultative sales approa...

Washington United States of America Sales

Tour Bus Driver

Big Bus Tours, Washington, D.C. is actively hiring Tour Bus Operators. We are looking for qualified applicants who are willing to work a flexible schedule, have a positive attitude and will show dedication to quality customer service. We are now holding interviews for our extensive training program that will prepare you to be a professional tour bus operator. Full-Time, Part Time and Seasonal positions may be available. Come join the Big Bus Team Now! Why Drive With Us? Paid Training Starting salary $18.00/hr and up to $20.00/hr +, by earning commission Paid health benefits, along with flexible work schedules. 401K Paid Vacations and Holidays Attendance Bonus Program Employee Referral Program No Experience Needed!

Washington United States of America Driving

Tour Bus Driver

Overall Purpose The main responsibilities are to drive our customers in an open-top double-decker bus on designated routes in Chicago, IL. To prioritize safety and maintain a high standard of driving and to ensure that the companies schedules and routes are adhered.  Key Areas of Accountability and Responsibility Professionalism Report on time to the depot as scheduled in required uniform Perform and complete Pre-trip inspection of your assigned bus including checking to ensure bus is clean and ready to receive passengers-entails walking around your bus to do proper pre-trip inspection Follow the given route as scheduled Safety Stop at every bus stop on the route (regardless of whether or not passengers are present) Maintain the safety of the bus and passengers at all times during the tour Follow all state and Federal traffic and DOT laws rules/regulations Report any incidents or accidents immediately per company policy Sales Seasonally we require drivers...

Chicago United States of America Driving

Tour Bus Operator

Position Mission & Overall Objectives Main responsibilities to drive customers in an open-top double-decker bus on our designated sightseeing routes. To prioritize safety and maintain a high standard of driving and to ensure that the companies schedules and routes are adhered. Key areas of Responsibility: Safety Maintain the safety of the bus and passengers at all times during the tour Follow all state and Federal traffic and DOT laws rules/regulations Report any incidents or accidents immediately as per company policy Service Greet customers with a smile and kind approach at all times. Stop at every bus stop on the route (regardless of whether or not passengers are present) Be able to work closely in a team with tour daily guide  Preparing the Bus Ensure pre-trip/  post-trip duties are carried out in accordance with company policy Check the bus documents ( found inside of bus binder) Check if buses are clean Driv...

Miami United States of America Operations

Tour Guide

Overall Purpose The main responsibility is to deliver a fun and informative tour in an energetic manner to customers (tourists) in an open-top double-decker bus on designated routes in Chicago, IL. Key Areas of Accountability and Responsibility Professionalism Report on time to the depot as scheduled in required clean uniform Perform the scripted tour on the scheduled route while also adding your unique personality. Answer customers questions regarding Chicago attractions, Big Bus products and historical points of interest. Safety Greet customers at every bus stop on the route. Maintain the safety of the passengers at all times during the tour Follow all state and Federal traffic and DOT laws rules/regulations Report any incidents or accidents immediately per company policy Team Spirited Collaborate closely with the Tour Bus Driver to deliver the highest levels of service to our customers Accomplish goals in a team environment Reven...

Chicago United States of America Operations

Tour Guide

Job Purpose To provide an engaging, entertaining and educational tour. We don’t just tell great stories but give great stories to tell. Value Linked  Objectives Warmly Welcoming: Present a great first impression Engage city visitors in a friendly and welcoming way Learn why they are here and what they want from their city adventure Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and we want our guides to answer any of their questions, about the tours and attractions we offer, along with directions to eateries and famous sights in a way that leaves them with a great experience. We aim to turn tourists into explorers and as our guides are often the biggest part of the Big Bus experience, the way our guides share stories about their city ensures our customers in turn have great stories to tell Always Entertaining: Deli...

New York United States of America Operations

Tour Guide

Job Purpose To provide an engaging, entertaining and educational tour. We don’t just tell great stories but give great stories to tell.  Value Linked  Objectives  Warmly Welcoming: Present a great first impression Engage city visitors in a friendly and welcoming way Learn why they are here and what they want from their city adventure Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and we want our guides to answer any of their questions, about the tours and attractions we offer, along with directions to eateries and famous sights in a way that leaves them with a great experience. We aim to turn tourists into explorers and as our guides are often the biggest part of the Big Bus experience, the way our guides share stories about their city ensures our customers in turn have great stories to tell Always Entertaining...

Miami United States of America Operations
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