Apply Now

Find all our latest BIG opportunities below. Covering 20 cities across the globe and roles in our varying departments, such as Drivers, On-Street, Engineering, Tour Guides and across our Head Offices.

Page 1 of 2

Accounts Receivable Clerk

Overall Purpose We require an enthusiastic and highly motivated individual to join the European Finance team in an Accounts Receivable Clerk role.     As part of the accounts team, the purpose of this role is to ensure recovery of money from customers such as businesses & individuals, Trade & Agent accounts. Timely and effective collection of all debts and customers payments negotiating re-payment plans when required.    Building and maintaining existing relationships with our Agents and Agent Sales team.  Key Areas of Accountability and Responsibility  Credit Control Checking customer's credit ratings Setting up new customer accounts Dealing with internal queries about payments Debtors analysis – providing debt collection (debtor ageing) reports to the accounting team, Agent Sales Team and Management.   Ensuring customers pay on time, liaising with Agents & Agent Sales Representative. Contacting individuals or business customers when payment is overd...

London United Kingdom Finance

Agent Sales Executive

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose Manage existing and new agent accounts with the guidance of Head of Sales. Maximization of sales within partner’s portfolio and the creation of new business partners. Key Areas of Accountability and Responsibility Account management Keep and build long lasting partnerships with agents ...

Los Angeles United States of America Sales

AP/AR Manager

Overall Purpose We require an enthusiastic and highly motivated individual to join the European Finance team in an AP/AR Manager role.     As part of the accounts team, the purpose of this role is to oversee the delivery of a consistent and accurate transactional accounting service whilst ensuring that the team is managed and developed.   Key Areas of Accountability and Responsibility Accounts Payable and Credit Control  Oversee the end-to-end accounts payable and receivable processes, including payment runs, invoice processing and issuance, reviews, invoice approvals, answering supplier queries, customer payments etc. Ensure that our bank reconciliations and appropriate balance sheet reconciliations including liaising with our bank account providers to resolve any queries Where required, assist the company with changing and/ or automating processes, allowing individuals to focus on the parts of the role where your knowledge and skills provide the most value C...

London United Kingdom Finance

Bus Operator

Overall Purpose The primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Tour Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers around our routes.   Area of Accountability /Responsibility Driving Pick up and set down customers at our licenced bus stops and ensure the safety and well-being of passengers while on Tour or when they board and exit a bus. Comply with all road and safety regulations and ensue these are followed; report any traffic violations immediately; immediately report all incidents/ accidents to your manager. Comply with regulations issued by FMCSA & DOT Regulations such as; Procedures for Transportation Workplace Drug and Alcohol Testing Programs. Overview of 49 CFR Part 40 Be at least 21 years of age; Speak and read English well enough to converse with the general public, understand ...

New York United States of America Operations

Business Administration Manager

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose To oversee the local cashiering and finance processes. Key Areas of Accountability and Responsibility Cashiering Management and training of local cashiering team Cashiering assistance when demand requires Management/supervision and execution of reconciliation Communications with operatio...

Los Angeles United States of America Finance

Cashier

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose To reconcile our daily sales transactions from Revenue Bags with the ECR (Electronic Cash Register) system to ensure the accuracy of our accounting records. Key Areas of Accountability and Responsibility Daily reconciliation of Revenue Bags from sales agents and drivers with the ECR system. ...

Los Angeles United States of America Finance

Customer Service Representative

The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service Key areas of Responsibility: Promote the core values of the Big Bus Tour Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times. Report to work on time, in appropriate uniform, representing the brand appropriately and with pride Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day. Providing our customers with outstanding customer service through “Subject Matter Expert” type knowledge of Big Bus Tours’ products, operation, partnerships, and customer service delivery. Engage our potential customers through tactful ways to discover their needs, recommend Big Bus Tours’ core products for their sightseeing needs. Adhere to all company policies and local selling regulations. ...

New York United States of America Operations

Customer Service Representative

Job Description The Customer Service Representative works within the Sales and Sightseeing department. The main responsibilities are to assist current and potential guest with outstanding customer service, as well as, attempting to maximize revenue at licensed stops. The Customer Service Representative also acts as a brand ambassador for the company. Key areas of Responsibility Promote the core values of the Big Bus Tour Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times. Report to work on time, in appropriate uniform, representing the brand appropriately and with pride Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day. Providing our customers with outstanding customer service while using ELMC training tips. Engage our potential customers through tactful ways to discover their needs, recommend Big Bus Tours’ core products fo...

Washington United States of America Sales

Customer Service Representative

Position Mission & Overall Objectives The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service and to be: Warmly Welcoming: Engage city visitors in a friendly and welcoming way. Learn the key motivations of why they are here. Match their needs with our product offering. Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and they may have many questions, we want our CSR’s to provide excellent service answering questions, whether it be our tours, attractions we offer, maybe even directions to eateries and famous icons. We turn tourists into explorers and our CSR’s are in many cases the first part of the Big Bus Story for our customers.  First impressions are important so we expect our team to be properly groomed, look profes...

Miami United States of America Sales

Customer Service Representative

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service and to be: Warmly Welcoming: Engage city visitors in a friendly and welcoming way. Learn the key motivations of why they are here. Matc...

Los Angeles United States of America Sales

Customer Service Representative - Full Time and Part Time

Actively promote sightseeing tours to tourists Provide tour information to customers

Hong Kong China Operations

Customer Service Sales Representative

Overall Purpose Deliver revenue and passengers for Big Bus in City, and deliver sensational customer experience. Key Areas of Accountability and Responsibility Deliver Revenue & Passengers Maximise revenue from ticket sales by discussing the customers’ needs and selling the right solution. Deliver  Great Customer Service To be the face of our business to the customer on the street. To explain the Big Bus product and match the right product to the customer’s needs. To manage conflict with consumers and ensure it ends in a positive experience. Help customers onto our buses and help with any questions. Act responsibly & professionally at all times & safeguards our brand. Revenue Management Handle cash, credit cards properly. Process credit card transactions. Reconcile revenue with a waybill at the end of each day.  Onbaord new CSRs For Higher grade CSRs to mentor new CSRs to company. To show new CSRs the way to operate.

Las Vegas United States of America Sales

Driver

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose Under the general supervision of Lead Driver, the Driver has the primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passenge...

Los Angeles United States of America Operations

Driver Lead/Trainer

Overall Objectives Main responsibility is to properly train all new drivers on tour routes, company polices & procedures.  Prioritize safety and maintain a high standard of driving and to ensure that schedules and routes are adhered. Key areas of Responsibility: Safety Maintain the safety of the bus and passengers at all times during the tour Follow all state and Federal traffic and DOT laws rules/regulations Report any incidents or accidents immediately as per company policy Service Greet customers with a smile and kind approach at all times. Stop at every bus stop on the route (regardless of whether or not passengers are present) Be able to work closely in a team with tour daily guide  Preparing the Bus Ensure pre-trip/  post-trip duties are carried out in accordance with company policy Check the bus documents ( found inside of bus binder) Check if buses are clean Driving Accuracy Driving company’s sightseeing buses, operating language system ...

Miami United States of America Operations

Engineering Manager

Overall Purpose To supervise and manage all engineering resources within the operational workshop to ensure the provision of fit and serviceable vehicles of sufficient number to meet the operational requirements of a 68 vehicle open top sightseeing operation. Key Areas of Accountability and Responsibility Ensure that all staff within the garage fully understand and comply with Company and statutory regulations, with regards to hours of work, health & safety and working practices. To manage, support and motivate staff and allocate them accordingly to ensure vehicle quality and service coverage is maintained. To ensure vehicles and their records are maintained in accordance with all Company and statutory requirements. Ensure that sufficient vehicles are clean, reliable and available throughout the working day for allocation into operational service, to the company standards and provide on the road engineering support for all vehicles. Monitor material, utilisation...

London United Kingdom Engineering

Engineering Technician/Mechanic

Overall Objectives You will be responsible for performing preventive maintenance inspections and repairs as per company standards. Maintain work orders accurately and timely as well as fill out DVIR books and inspection sheets. Ensure all buses are repaired and maintained clean and presentable at all times. Must be able to drive service truck for occasional road calls. Key areas of Responsibility: Perform preventive maintenance inspections as per Company standards. Perform repairs as per Company standards. Maintain work orders accurately and on time. Fill out DVIR books accurately and on time. Fill out inspection sheets accurately and on time. Maintain work area clean. Ensure that buses are repaired and maintained clean and presentable to the highest standards. Able to follow instructions and read wiring diagrams. Able to work with limited supervision at times. Work well with others in a team environment, including drivers and other Company personnel. Ab...

Miami United States of America Engineering

Fleet Manager

Responsible for: To supervise and manage all engineering resources within the operational workshop to ensure the provision of fit and serviceable vehicles of sufficient number to meet the operational requirements of an open top sightseeing operation. Overall Objectives: To lead and motivate all grades of engineering staff, & ensure the workplace standards conform to Company standards. Key areas of Responsibility: Ensure that all staff within the garage fully understand and comply with Company and statutory regulations, with regards to hours of work, health & safety and working practices. To manage, support and motivate staff and allocate them accordingly to ensure vehicle quality and service coverage is maintained. To ensure vehicles and their records are maintained in accordance with all Company and DOT statutory requirements. Ensure that sufficient vehicles are clean, reliable and available throughout the working day for allocation into operational service, to th...

Miami United States of America Engineering

Global Sales Executive

Overall Purpose Support Global Sales Team in recruitment of new global partners and own partner relationships to ensure increase in sale of Big Bus tickets through Partner Book Platform distribution partners. Responsibilities include planning, prospecting and account management, leveraging best practices to ensure that we maximise sales/revenue.  The individual will work closely with the wider local & international sales and marketing teams in all cities as well as the global product team. The role covers up to 21 destinations in 13 countries around the world providing an opportunity to work with a variety of local and international partners. Key Areas of Accountability and Responsibility Planning Assist in devising and executing plan of recruitment of new global partners Devise a sales plan for the assigned market segment to include growth from existing partners as well as recruitment of new partners with timescales, sales projections and costs Pro...

London United Kingdom Global Growth

Global Sales Manager - Emerging Markets

Overall Purpose Own partner relationships and ensure increase in sale of Big Bus tickets through distribution partners (any business retailing Big Bus tickets to their customers) with a particular focus on the Middle East & Australasia B2B Markets.  Responsibilities include planning, prospecting and account management, leveraging best practices to ensure that we maximise sales/revenue.  The individual will work closely with the wider local & international sales and marketing teams in all cities as well as the Central Technology and Product teams. The role currently covers 21 destinations in 13 countries around the world providing an opportunity to work with a variety of local and international partners. Key Areas of Accountability and Responsibility Planning Devise a sales plan for the territory to include growth from existing partners in the territory as well as recruitment of new partners with timescales, sales projections and costs Identify o...

London United Kingdom Global Growth

Global Sales Support Manager

Overall Purpose Big Bus Tours is looking for a Global Sales Support Manager to support two channels: Travel Trade (Global and Local) and Local Agent Sales. Travel Trade sales enablement activities will include on-boarding of new partners and ongoing sales and marketing support as well as leveraging and creating best practice to ensure optimisation of sales. The Local Agent Sales aspect will involve building and supporting a core infrastructure for the channel and assisting with the execution of fundamental projects such as the creation and distribution of a global sales toolkit. Enablement across both channels will primarily be achieved through the deployment and ongoing support and development of technical solutions, including the implementation of a Microsoft Dynamics 365 CRM system, online product information and partner management training portals, and an online booking platform. This is a management role within the Global Growth Trade team in London, reporting to Gl...

London United Kingdom Global Growth

Head of Operations

Overall Purpose To lead, define, and deliver the Big Bus Dublin operational strategy.  To proactively set the operational strategy and direction, taking in to account market dynamics and competitive forces, and to lead and motivate the operations team. To oversee the smooth running and delivery of all elements of the Operations function within Dublin. This role is the Accountable Manager for ensuring full adherence to all legal and regulatory standards, licensing, health and safety responsibilities, and overall risk management. This role also has commercial responsibility for successful delivery of the On Street Sales channel to budget. To deliver exceptional customer experiences through leadership of the tour guiding product and service. Key Areas of Accountability and Responsibility Licensing, Route Planning, and Service Level Excellence Create and maintain a competitive advantage for Big Bus Dublin through effective route planning and service level d...

Dublin 12 Ireland Operations

Head of Sales

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose To own partner relationships and ensure:  Increase in sale of Big Bus tickets through distribution partners (any business retailing Big Bus tickets to their customers). Increase in attachment rate/revenue for sale of local attraction tickets (where Big Bus would sell the attraction tickets thr...

Los Angeles United States of America Sales

HR Manager

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose To liaise with the Global HR and support the delivery of an operational and strategic HR service, by introducing effective HR practices and people solutions aligned to business objectives To be in charge of all the HR initiatives including employee relations, recruiting, performance management, benefi...

Los Angeles United States of America Human Resources

Junior IT Support Analyst

Overall Purpose This is a junior role to complement the existing IT Operations team, you will be responsible for: 1st line Helpdesk support resolving problems associated with client operating systems, applications, networks, software, hardware, printers etc. both remotely and onsite. Focused on delivering a sensational IT Service, escalating any major or extended ongoing issues to the Head of IT Operations. Key Areas of Accountability and Responsibility IT Helpdesk Responsible for call logging, triage and 1st level incident support Responsible for escalating service incidents to Head of IT Operations End User Technology Installation of new devices (Computers, printers etc.) Assist users with Microsoft Office and other end user applications Train and advise end users regarding best practises General Willingness to undertake general data input and documentation creation. Predominantly within our ticketing system plus excel and word document c...

London United Kingdom Technology

Junior Office Assistant

Overall Purpose This position assists the PA and Company Secretary with the day to day running of our Central Office. Key Areas of Accountability and Responsibility  Communication and Customer Service  Be the main point of contact for all visitors in the office and handle enquires with a competent and polite attitude.   Provide refreshments for all visitors Answer incoming calls, take messages and assume other receptionist duties when needed Provide clear and effective communication to the central office on any office related issues, liaising with other teams as required Administration Support the smooth running of the central office through the procurement of office supplies (E.g. stationary, refreshments)   Manage and distribute all incoming and outgoing post and couriers Update and maintain internal staff contact lists Assist with organising events when necessary Perform administration duties as required and organise the filing system Schedule tra...

London United Kingdom Finance

Lead Driver

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose This position is responsible for training/teaching applicants how to drive all company buses in a safe and professional manner. Planning, developing, and delivering safe and effective training to bus operators. Ensure drivers are in compliance with federal, state, and local regulations and district policy ...

Los Angeles United States of America Operations

Lead Tour Guide

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose To provide an engaging, entertaining and educational tour. We don’t just tell great stories but give great stories to tell. In addition to the regular tour guide responsibilities, the lead tour guide is also responsible to provide the supervision, training, teaching and coaching of the tour guide tea...

Los Angeles United States of America Operations

Lead Tour Guide

We are looking for a Lead Tour Guide to join our team in Miami , who is passionate about delivering an outstanding customer service by  providing an engaging, entertaining and educational tour. We don’t just tell great stories but give great stories to tell. If you resonate with our values below, then you may be an ideal candidate! Warmly Welcoming: Present a great first impression Engage city visitors in a friendly and welcoming way Learn why they are here and what they want from their city adventure Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and we want our guides to answer any of their questions, about the tours and attractions we offer, along with directions to eateries and famous sights in a way that leaves them with a great experience. We aim to turn tourists into explorers and as our guides are often the bigge...

Miami United States of America Operations

Marketing Executive

The Big Bus philosophy is to ‘think global and act local’. “Understanding each city, its character and culture as well as its landmarks is key to our success”. We aim to provide exceptional levels of service and a unique sightseeing experience to the millions of customers we receive every year. This obligation to deliver a great experience drives us to continually innovate and develop new products and offers. We are currently looking to recruit an enthusiastic Marketing Executive to join our team. The Marketing Executive is responsible – alongside the Head of Marketing – for the rollout and delivery of the marketing plans for Dublin to deliver on revenue and customer targets Responsible for managing the creation of city marketing collateral and its print and production from order to delivery and to managing stock levels across all marketing collateral Support the building and management of the Big Bus brand; including response managem...

Dublin 12 Ireland Marketing

Mechanic

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose Responsible for maintenance of the service operations by inspecting and maintaining the vehicles. Key Areas of Accountability and Responsibility Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotat...

Los Angeles United States of America Engineering
Page 1 of 2