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Find all our latest BIG opportunities below. Covering 20 cities across the globe and roles in our varying departments, such as Drivers, On-Street, Engineering, Tour Guides and across our Head Offices.

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Agent Sales Executive

Overall Purpose To maximise the profit and volume of the agent sales channel (hotels, concierges, kiosks, and shops) through effective account management, relationship-building, and development of new business, both within your own portfolio of agent accounts and for the Agent Sales team as a whole. To achieve and exceed the budgeted targets on revenue, net profitability, passenger volume, and customer satisfaction. Where relevant, the role will work in conjunction with the central agent sales team on the sharing of best practice and the implementation of new initiatives to improve the performance of the channel. Key Areas of Accountability and Responsibility Account management Keep and build long lasting partnerships with agents Acquisition of new business partners in order to enhance sales and profitability Reporting to Sales Manager any issues experienced by our partners. Sales Plan Assisting Manager on the development of short and long term ...

Berlin, Stadt Germany Sales

Agent Sales Manager

Overall Purpose Manage existing agent accounts, own partner relationships and ensure (a) increase in sales of Big Bus tickets through distribution partners (any business retailing Big Bus tickets to their customers in the city) and (b) increase in attachment rate/revenue for sales of local attraction tickets (where Big Bus would sell the attraction tickets through its distribution network). Manage the transition of in-house system used in the trade and agent network throughout the city. Key Areas of Accountability and Responsibility Revenue & Passengers To deliver the City retail trade & agent revenue and passenger budget. To build the Account Plans for top customers in City & drive great relationships. To analyse daily and weekly sales performance and put correction plans in place as needed. To lead the agents and trade customer investment and commission plans. To be the Off-street expert and input to drive improvement in our on-street operations. ...

Maroubra Australia Sales

Bus Operator

Overall Purpose The primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Tour Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers around our routes.   Area of Accountability /Responsibility Driving Pick up and set down customers at our licenced bus stops and ensure the safety and well-being of passengers while on Tour or when they board and exit a bus. Comply with all road and safety regulations and ensue these are followed; report any traffic violations immediately; immediately report all incidents/ accidents to your manager. Comply with regulations issued by FMCSA & DOT Regulations such as; Procedures for Transportation Workplace Drug and Alcohol Testing Programs. Overview of 49 CFR Part 40 Be at least 21 years of age; Speak and read English well enough to converse with the general public, understand ...

New York United States of America Operations

Business Administration Manager

The Business Administration Manager purpose is to oversee the local (Dublin) cashiering and finance processes and to act as the liaison and manage the city day-to-day operations and the European Finance team based in London.

Dublin Ireland Finance

City Tour Bus Driver

Overall Purpose The primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Tour Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers around our routes. Key Areas of Accountability and Responsibility Driving To drive City Tour vehicles to the highest standard, making sure that your professional driving delivers safe and great travel experiences to our customers Driving in-line with set, National Transport Authority scheduled service timetables Use of ticket machines and issuing of tickets to customers Customer Service Our team always provide an excellent and very high standard of customer service Providing customers with information when required Behaving in a professional and friendly manner, putting our customers first at ALL times Assisting senior citizens and/or children when required Being the face of our Company

Dublin 12 Ireland Driving

Conducteur / Conductrice de bus à impériale (H/F)

Assurer la conduite d'autobus à impériale découverte sur le circuit touristique Big Bus Paris, ainsi qu'entre Paris et le dépôt de La Courneuve en respectant le Code de la route et les consignes internes de la société et desservir les arrêts Big Bus suivant un parcours prédéfini, Procéder à la vente de titre de transport aux différents arrêts et échanger les billets prépayés ou bons d'échange (vouchers) contre des titres de transport et contrôler systématiquement la validité des titres de transport déjà émis, Pendant la durée du tour, assurer le lancement et la bonne synchronisation du commentaire pré-enregistré avec le déroulement du parcours, Contrôler systématiquement le véhicule avant chaque prise de service et chaque changement de véhicule, Collaborer avec les AIV et les Guides Live présents sur le circuit et/ou à bord du bus afin d'assurer le meilleur accueil possible et optimiser les opérations de montée et descente des clients en toute sécur...

Paris France Driving

Customer Experience Representative

Overall Purpose To provide outstanding customer service to every Big Bus customer. To promote and sell tickets for the Big Bus Tour in Rome and for other Rome attractions, ensuring that every potential customer is converted. To ensure the smooth running of the Company’s day-to-day sightseeing operation in accordance with the daily schedule and to liaise with the Sales Supervisor/Sales Manager/Sightseeing Manager/Duty Managers – all operational problems should be brought to their attention. To play a vitally important role in delivering a tour and service that is unbeatable value for money. To ensure that Big Bus is the Number 1 thing to do in Rome. To improve the reputation, and increase loyalty and recommendation, through driving positive Trip Advisor reviews from customers. Key Responsibilites Sales To promote and sell tickets for the Big Bus Tour in Rome and for other Rome attractions, ensuring that every potential customer is converted. The issuing of tick...

Roma Italy Sales

Customer Service Representative

Overall Purpose To ensure the smooth running of the Company’s day to day sightseeing ‘unbeatable value for money’ operation in accordance with the Company’s daily schedule and, where possible, liaison with the Sales Manager/Sightseeing Manager/Duty Managers. Any operational problems should be brought to their attention. Key Responsibilities Sales To actively approach tourists and potential customers, distribute brochures to passers-by and sell tickets to all interested parties. The issuing of tickets to customers and the collection of money (cash or credit card) due for the tickets. The collection of the Company’s pre-paid tickets and Tickets sold through Third parties (Trade Agents) from the customers and issue them with a tour ticket. To advertise and promote Big Bus Tours in a positive manner. The ability to work at competition points, and work in a professional manner. Customer Service To provide exceptional customer service by offering a warm welc...

Roma Italy Sales

Customer Service Representative

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service and to be: Warmly Welcoming: Engage city visitors in a friendly and welcoming way. Learn the key motivations of why they are here. Matc...

Los Angeles United States of America Sales

Customer Service Representative

Job Description The Customer Service Representative works within the Sales and Sightseeing department. The main responsibilities are to assist current and potential guest with outstanding customer service, as well as, attempting to maximize revenue at licensed stops. The Customer Service Representative also acts as a brand ambassador for the company.   

Washington United States of America Sales

Customer Service Representative

The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service Key areas of Responsibility: Promote the core values of the Big Bus Tour Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times. Report to work on time, in appropriate uniform, representing the brand appropriately and with pride Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day. Providing our customers with outstanding customer service through “Subject Matter Expert” type knowledge of Big Bus Tours’ products, operation, partnerships, and customer service delivery. Engage our potential customers through tactful ways to discover their needs, recommend Big Bus Tours’ core products for their sightseeing needs. Adhere to all company policies and local se...

New York United States of America Operations

Customer Service Representative

Position Mission & Overall Objectives The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service and to be: Warmly Welcoming: Engage city visitors in a friendly and welcoming way. Learn the key motivations of why they are here. Match their needs with our product offering. Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and they may have many questions, we want our CSR’s to provide excellent service answering questions, whether it be our tours, attractions we offer, maybe even directions to eateries and famous icons. We turn tourists into explorers and our CSR’s are in many cases the first part of the Big Bus Story for our customers.  First impressions are important so we expect our team to be properly groomed, look profes...

Miami United States of America Sales

Customer Service Representative (CSR)

Overall Purpose The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service and to be: Warmly Welcoming: Engage city visitors in a friendly and welcoming way. Learn the key motivations of why they are here. Match their needs with our product offering. Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and they may have many questions, we want our CSR’s to provide excellent service answering questions, whether it be our tours, attractions we offer, maybe even directions to eateries and famous icons. We turn tourists into explorers and our CSR’s are in many cases the first part of the Big Bus Story for our customers. First impressions are important so we expect our team to be properly groomed, look professional. Always Entertaining: Let’s face it, ...

Berlin, Stadt Germany Operations

Customer Service Representative - Full Time and Part Time

Actively promote sightseeing tours to tourists Provide tour information to customers

Hong Kong China Operations

Customer Service Sales Representative

Overall Purpose Deliver revenue and passengers for Big Bus in City, and deliver sensational customer experience. Key Areas of Accountability and Responsibility Deliver Revenue & Passengers Maximise revenue from ticket sales by discussing the customers’ needs and selling the right solution. Deliver  Great Customer Service To be the face of our business to the customer on the street. To explain the Big Bus product and match the right product to the customer’s needs. To manage conflict with consumers and ensure it ends in a positive experience. Help customers onto our buses and help with any questions. Act responsibly & professionally at all times & safeguards our brand. Revenue Management Handle cash, credit cards properly. Process credit card transactions. Reconcile revenue with a waybill at the end of each day.  Onbaord new CSRs For Higher grade CSRs to mentor new CSRs to company. To show new CSRs the way to operate.

Las Vegas United States of America Sales

Driver

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose Under the general supervision of Lead Driver, the Driver has the primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers a...

San Fernando United States of America Operations

Driver

Key areas of Responsibility: Report on time as scheduled in required uniform Perform a Pre-trip and Post-trip inspection of your assigned bus Ensure your bus is clean and ready for passengers Follow the given route as scheduled under the direction of the duty manager Stop at every bus stop on the route (regardless of whether or not passengers are present) Maintain the safety of the bus and passengers at all times during the tour Follow all state and Federal traffic and DOT laws rules/regulations Report any incidents or accidents immediately per company policy Maintain a professional driving style, presentation and demeanor whenever in front of customers or in uniform Be an ambassador of Big Bus Tours and Smile J

San Francisco United States of America Driving

Driver

Overall Purpose The Driver has the primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers around one of our pre-determined licenced routes. Key Areas of Accountability and Responsibility Driving Pick up and drop off customers at our designated bus stops and ensure the safety and well-being of passengers whilst on tour and when they board and alight the bus. Comply with all road and safety regulations and ensure these are followed; report any traffic violations immediately. Comply with the traffic laws and company regulations regarding the use of mobile phones, smoking in company vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.  Follow company procedures in the event of breakdowns, accidents or emergencies; in the event of an accident, as...

Berlin, Stadt Germany Driving

Engineering Technician/Mechanic

Overall Objectives: Maintain fleet conform to Company standards ensuring preventive maintenance and repairs are done as needed. Key areas of Responsibility: Perform preventive maintenance inspections as per Company standards. Perform repairs as per Company standards. Maintain work orders accurately and on time. Fill out DVIR books accurately and on time. Fill out inspection sheets accurately and on time. Maintain work area clean. Ensure that buses are repaired and maintained clean and presentable to the highest standards. Able to follow instructions and read wiring diagrams. Able to work with limited supervision at times. Work well with others in a team environment, including drivers and other Company personnel. Able to drive Service Truck for occasional Road Calls. Work safely including wearing steels to boots, safety glasses and being conscious of the safety of others around. Make sure that all work is done properly to ensure minimum duplicate repa...

Miami United States of America Engineering

General Manager

This is a critical hire for the organization and the successful candidate will be required to lead, direct and control Big Bus Tours operations in Sydney. They will provide vision, leadership and direction to all the employees and be the face of the organization with all external partners and third parties. With its ambitious growth plans, this is an important appointment for Big Bus Tours and for the right candidate this is an opportunity to make a major contribution and a chance to develop on both a professional and personal level. The organisation can be considered as made up of three key functions – operations, finance and compliance and sales & marketing. The General Manager will have responsibility for all these areas. Because of the nature of the business there is significant interaction with different local regulatory authorities which needs to be managed effectively. The direct sales team is key to the business’s success and third-part...

Sydney Australia Operations

Global Sales Manager - Emerging Markets

Overall Purpose Own partner relationships and ensure increase in sale of Big Bus tickets through distribution partners (any business retailing Big Bus tickets to their customers) with a particular focus on the Middle East & Australasia B2B Markets.  Responsibilities include planning, prospecting and account management, leveraging best practices to ensure that we maximise sales/revenue.  The individual will work closely with the wider local & international sales and marketing teams in all cities as well as the Central Technology and Product teams. The role currently covers 21 destinations in 13 countries around the world providing an opportunity to work with a variety of local and international partners. Key Areas of Accountability and Responsibility Planning Devise a sales plan for the territory to include growth from existing partners in the territory as well as recruitment of new partners with timescales, sales projections and costs Identify opportunities to ent...

London United Kingdom Global Growth

Guide

Overall Purpose To provide an engaging, entertaining and educational tour. We don’t just tell great stories but give great stories to tell. Value linked objectives Warmly Welcoming: Present a great first impression. Engage city visitors in a friendly and welcoming way. Learn why they are here and what they want from their city adventure. Complete the interaction with phenomenal enthusiasm and friendliness. Memorable Storytellers: For many of our customers, this is their first time exploring the city and we want our guides to answer any of their questions, about the tours and attractions we offer, along with directions to eateries and famous sights in a way that leaves them with a great experience. We aim to turn tourists into explorers and as our guides are often the biggest part of the Big Bus experience, the way our guides share stories about their city ensures our customers in turn have great stories to tell. Always Entertaining: Delivering knowledge in...

Berlin, Stadt Germany Operations

Mechanic

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose Responsible for maintenance of the service operations by inspecting and maintaining the vehicles. Key Areas of Accountability and Responsibility Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation...

San Fernando United States of America Engineering

Operations Manager

Overall Purpose To lead, define, and deliver the Big Bus Rome operational strategy.  To proactively set the operational strategy and direction, taking in to account market dynamics and competitive forces, and to lead and motivate the operations team. To oversee the smooth running and delivery of all elements of the Operations function within Rome. This role is the Accountable Manager for ensuring full adherence to all legal and regulatory standards, licensing, health and safety responsibilities, and overall risk management. This role also has commercial responsibility for successful delivery of the On Street Sales channel to budget. To deliver exceptional customer experiences through leadership of the service. Key Areas of Accountability and Responsibility Licensing, Route Planning, and Service Level Excellence Create and maintain a competitive advantage for Big Bus Rome through effective route planning and service level delivery. Recruitment of a suf...

Roma Italy Operations

Operations Manager

Overall Purpose Lead, define, and deliver the Big Bus Miami operational strategy and proactively set the operational strategy and direction, taking into account market dynamics and competitive forces, and to lead and motivate the operations team. Oversee the smooth running and delivery of all elements of the Operations function within Miami. Ensure full adherence to all legal and regulatory standards, licensing, health and safety responsibilities, and overall risk management. Ensure driver training is perform as per policy, managed and reviewed. Deliver exceptional customer experiences through leadership of the tour guide products and services. Build & deliver the plan to allocate CSR resources needed to deliver Revenue and Passenger numbers. Be the On-street expert and input to above project to drive improvement in our on-street operation. Key Areas of Accountability and Responsibility Insurance All claims are properly filed/followed up on Recr...

Miami United States of America Operations

Paris Bus Driver

Big Bus Tours Paris is actively hiring Tour Bus Operators. We are looking for qualified applicants who are willing to work a flexible schedule, have a positive attitude and will show dedication to quality customer service. We are now holding interviews for our extensive training program that will prepare you to be a professional tour bus operator. Full-Time, Part Time (recours à l’interim) and Seasonal positions may be available. Come join the Big Bus Team Now!

Paris France Driving

Point Controller / Dispatcher

Background Los Angeles is one of the most fabulous and eclectic cities in the world, and we believe that Big Bus can add a great new experience for visitors by utilising our expertise of providing tourists with a never before available experience and the perfect introduction to this world-famous city, helping them to discover and explore the wealth of things to do and places to see. By expanding into Los Angeles, we are making this our 22nd city that we operate from. This is an exciting opportunity for you to create something very special as you will be part of the opening team and be involved in setting up the operation and infrastructure of the business. Overall Purpose The main responsibilities are to assist in the analysis and optimization of routes to maximize efficiency; as well as evaluating and making recommendations regarding schedules. Key Areas of Accountability and Responsibility Directs the day-to-day route operations  Daily communication and in...

Los Angeles United States of America Operations

Product Owner – Partner Booking Platform

Overall Purpose B2B sales channels are key drivers of growth.  B2B resellers (any business retailing Big Bus tickets to their customers) access and sell tickets through a number of solutions including paper vouchers. Big Bus Partner Booking Platform (PBP) was launched in December 2018 allowing all partners to access and book digital tickets in real time for consumers.  PBP presents Big Bus with an important opportunity for growth and a new team is being created to support that. The Product Owner will own PBP with a focus on increasing sale of Big Bus & associated tickets, issued digitally through the platform.  This will entail ownership of product and market roadmap for the platform including delivery of new, innovative and disruptive features and critical functionality to help B2B resellers to sign up or transition from other sales methods and make bookings digitally through the platform.  The individual will work closely with the wider local & international sales and ma...

London United Kingdom Global Growth

Shop Assistant

Overall Objectives: Moving of buses for operations and engineering teams as requested. Duties include handyman responsibilities and cleanliness of depot, organization of parts, tools and other responsibilities as per management direction. Key areas of Responsibility: Move buses upon requests from engineering/operations team Strategically park buses in an orderly fashion for the morning run out and for mechanics. Make sure workers and technicians have the tools necessary to complete their assigned tasks Stock materials in appropriate quantities and assist with inventory. Handyman responsibilities are required and able to operate equipment such as band saw, cut off saw, belt sander, drill press, disc grinder, punch press. Maintain cleanliness and organization of depot. Assist engineering team with tasks related to lifting, moving or maintaining equipment or materials. Clean office spaces including trash removal and other duties as directed by management. Clean...

Miami United States of America Operations

Tour Bus Driver

Overall Purpose  The primary responsibility for ensuring the health, safety and welfare of passengers during bus tours. A Tour Bus driver should be patient and level headed in order to deal directly with Customer and members of the public – transporting passengers around our routes. Key Areas of Accountability and Responsibility Driving Pick up and set down customers at our licenced bus stops and ensure the safety and well-being of passengers whilst on Tour or when they board and alight a bus. Comply with all road and safety regulations and ensue these are followed; report any traffic violations immediately. Comply with the traffic laws and company regulations regarding the use of mobile phones, smoking in company vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.  Follow company procedures in the event of breakdowns, accidents or emergencies; in the event of an accident, assure that medical emergency procedures are followed; com...

London United Kingdom Driving
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