Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Benefits

• Starting rate $19.50/hr and increases by $1 every May guaranteed
• Sign Up Bonus after 90 days of employment of $2000.00
• Health, Dental and Vision Insurance benefits
• 401k, Alfac and Life Insurance
• Drivers are Unionized by TW100
• Paid Time Off (12 Days a year)
• Guarantees 36 hours of pay as a minimum weekly
• Ticket Sales Commissions
• Pay Frequency: Weekly
• Any holidays worked are paid time and a half
• Schedule is varied depending on seniority

Driving & Safety

• Pick up and drop off customers at our licensed bus stops and ensure the safety and well-being of passengers while on tour or when they board and exit a bus.
• Comply with all state, local and federal traffic laws, road rules and safety regulations; report any traffic violations immediately.
• Comply with regulations issued by FMCSA & DOT Regulations such as: Procedures for Transportation Workplace Drug and Alcohol Testing Programs. Overview of 49 CFR Part 40
• Understand highway traffic signals, respond to official questions, and be able to make legible entries on reports and records.
• By experience, training, or both, be able to drive the motor- coach/ Bus safely; ability to operate and communicate clearly on company’s radio system.
• Comply with the traffic laws and company regulations regarding the use of mobile phones, no smoking in company vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
• Have an overall understanding of the fleet safety system used by Big Bus operations
• Follow company procedures in the event of breakdowns, accidents or emergencies

Bus Checks

• Complete pre & post bus inspection each time you are assigned to a new bus. These inspections are to be done using a DVIR (Driver Vehicle Inspection Report) form or similar.
• Ensure the cab area of the bus is kept in a safe and tidy condition at all times.
• Check that the communication devices (e.g. two-way radio, language system) are in proper working order before each trip.
• Ensure that the language system and microphone are in working order before each trip.
• Check the vehicle for lost property and hand any items found to the point controller.

Customer Service

• Provide a high standard of customer service by interacting with customers in a respectful manner: treat customers, colleagues and others in a courteous and professional manner; be alert, careful, considerate and helpful at all times.
• Be able to work independently and with other team members.
• Process and sell tour tickets as required using company approved sales devices
• Use ramps as required allowing access/egress to the vehicle by disadvantage (disabled/elderly) or mobility impaired customers.
• Assist with ensuring that groups of adult/child ratios are maintained on the bus.
• Stop at every designated bus stop on the route (regardless of whether or not passengers are present).
• Give customers on the bus any information that may help them during their journey.

Other Responsibilities

• Keep up to date with road closures, diversions or special events that affect the service.
• Report all safety, security, driving and customer service incidents to the manager on duty as soon as possible.
• Perform other duties and tasks as assigned.

Qualifications

• Must have a minimum 2 years CDL B with P endorsement license and clean driving record.
• Prior sightseeing tour bus experience preferred but not required. (Will Train)
• Must speak and understand English sufficient to interact with customers requesting customer service and ticket sales assistance.
• Must be able to work independently with minimal supervision
• Able to work flexible hours and days
• Able to pass drug and alcohol test

Work Hours

• Monday through Sunday (Days off based on schedule)
• Typical start time: 8AM
• Typical end time: VARIES