Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose of the Position:  

The Sales Account Manager works within the Agent Sales Department. The manager will be responsible for maintaining and building a portfolio of sales agents within their specified region/territory and servicing those agents with effective strategic marketing ideas, with outstanding customer service, and by implementing sales strategies in order to increase the sale of Big Bus tour tickets.

Key Areas of Accountability and Responsibility

Revenue & Passengers

• Deliver agent sales monthly and yearly sales budgets by meeting revenue and passenger goals.
• Maintain sales goals from existing agent list with personalized, relationship-building sales approach
• Engage new/potential sales agents and expand agent portfolio
• Drive business development within assigned region/markets - monitor and track opportunities
• Analyse daily and weekly sales performance and put correction plans in place as needed.
• Use consultative sales approach to evaluate agents’ goals and propose customized solutions.
• Implement strategies to achieve growth objectives of the company.

Reporting

• Report sales performance as frequently as needed.
• Report competitor activity and advice on changes as needed to compete.

Prospecting/ Negotiating

• Represent Big Bus Tours at industry events during and after normal business hours.
• Gain in-depth, practical knowledge of our marketing, services, pricing, and competitive edge.
• Maintain a high level of expertise and knowledge of products and services.

Account Management

• Monitor and identify growth potential and other opportunities with agents.
• Drive a “pursuit of excellence” culture & motivate agents in order to exceed goals and maximize sales execution
• Develop a trusted advisor relationship with key agents.
• Customer service

Budgetary Responsibility

Work with General Manager and Off-Street Sales Manager on sales budget to create growth year over year.

Knowledge

• Knowledge of the travel/hospitality industry.
• 2 years’ experience + in the sightseeing/tour or hospitality industry is desired.

Skills

• Management.
• Communication.
• Ability to analyse data to find insights/trends.

Experience/Qualifications

• Management of a large diverse agent network, managing multiple customers.
• Proven team management experience & coaching.
• Training delivery.
• BA/BS Degree desired but not required.

Competencies

• Communication – Ability to express ideas or facts in a clear and persuasive manner. Convince others to own expressed viewpoint.
• Leadership – Motivates enables and inspires others to succeed, utilizing appropriate styles. Has a clear vision of what is required.
• Customer Focus – Exceeding agent/client expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing agent needs.
• Strategic and Critical Thinking – Takes account of a wide range of longer-term issues, opportunities and contingencies. Identifies the means of implementing plans in line with the vision and direction.
• Analytical – Effectiveness in identifying problems, seeking pertinent data, recognising important information and identifying possible causes of problems.
• Results Orientated – Consistently delivers required business results; sets and achieves achievable, but aggressive, goals; consistently complies with quality and service standards and meets deadlines; maintains focus on company goals.
• Planning and Organising – Ability to establish efficiently an appropriate course of action for self/others to accomplish a goal.
• Commercial Awareness – Able to understand the key business issues that affect the profitability and growth of an enterprise and takes appropriate action to maximize success.
• Resilience – Able to maintain effectiveness in situations of disappointment and/or rejection.

Job Type

• Full Time

Salary

• $40,000 -$50,000 /year based on qualifications
• Commission based on Sales Performance

Other Requirements

• Private Vehicle Preferred