Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Job Description

The Customer Service Representative works within the Sales and Sightseeing department. The main responsibilities are to assist current and potential guest with outstanding customer service, as well as, attempting to maximize revenue at licensed stops. The Customer Service Representative also acts as a brand ambassador for the company. 

Basic requirements:

• Walking /Standing most of the 8 hour shift
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Operation of ticket machine and exchange of cash/credit and tickets can be done with one hand if needed
• No lifting/carrying/pushing/pulling over 5lbs
• No overhead lifting/carrying/pushing/pulling
• Must be able to interact with and speak to customers and potential customers

Key Benefits:

• Employees receive medical, dental, vision10 Days PTO
• Make an average of $16 per hour.
• Flexible hours
• Have the opportunity to participate in event such as the “ALL CAPS Parade”. This year Staff enjoyed meeting and celebrating with the World Champion Capitals Hockey Team as we chauffeured them in the Stanley Cup Parade.
• Tour the entire world. Being a part of the team means that any Big Bus city that you travel to you we be able to tour for free! 
• There is no salary cap, make as much money as you want!
• Career opportunity. Big Bus promotes from within, which means for you, that any position that you are qualified for across the world, you can apply for.
• Meet people from all over the world.