Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

The Business Administration Manager purpose is to oversee the local (Dublin) cashiering and finance processes and to act as the liaison and manage the city day-to-day operations and the European Finance team based in London.

Key Areas of Accountability and Responsibility

Cashiering

• Management and training of the local cashiers
• Cashiering assistance when demand requires
• Communications with operations management regarding cashiering issues from CSRs/agents
• Regular Fraud assessment based on ECR/other system data
• Maintain updated third party vouchers book for CSRs/agents and operations
• Ultimate responsibility for all BB Dublin cashiering
• Maintain proper logs for cash shortages and voucher shortages
• Ensure that a “clean” end of month report is delivered
• Delegate cashiering duties and ensure that the team is equipped with appropriate materials
• Create work shifts for new cashiers
• Decide how many cashiers will be needed for the peak and off peak seasons while maintaining budget
• Ensure that Drivers floats are efficiently and effectively managed 
• Produce bi-weekly/monthly KPI reports on items such as shorts/overs and annulments for analysis

Operations

• Maintain regular communications with Big Bus operations team
• Maintain communications with agent and trade sales teams and ensure timely delivery of interdepartmental information in fraud investigations and shortages
• Ensure prompt resolution of any cashiering issues/challenges including short/overs
• ECR data cleansing and maintenance

Finance

• Assist central European finance team as required:
• AR billing of partner accounts at the month end. This requires knowledge of cashiering processes and SAP accounting software.
• Complete cash reconciliations through to cash receipts in the bank.
• Ensure that all refunds are being processed and that all aspects of refunds are properly handled
• Maintain and communicate CSR and Drivers commission sheets between the operation, payroll and central team for processing. Provide ad-hoc analysis on CSR commissions as required
• Liaise with Central Finance regarding any payroll matters  

Systems Management

• Systems data maintenance
• Ensure assignment of new voucher books to prepaid partners and liaise with the central data team to ensure correct creation of new partners in ECR, LAP, SAP and any other systems as required
• Prepare analysis for management on data captured across Big Bus systems. Including, but not limited to, correct allocation of sales by channel, capture of commission rates and correct reporting of ATP

Job Dimensions

Direct Reports

1 Cashier

Indirect Reports 

N/A

Knowledge

• A knowledge and understanding of the systems (ECR, LAP, SAP) and processes used at Big Bus is a significant advantage.
• Experience of dealing with individuals from different departments across the business
• Understanding of the differing sales channels and reporting, reconciliation and cash implications

Skills

• A self-starter, with proven initiative and a proactive work ethic
• Excellent time management skills
• Articulate with strong communication skills
• Strong team ethic and the ability to achieve goals with a variety of colleagues
• Numeracy skills

Experience/Qualifications

• Bachelor’s degree in business administration, accounting, finance, or related field in necessary
• Previous managerial experience is necessary

Competencies

• Numerate with a logical and analytical mind
• A confident communicator with people at all levels of the business
• The ability to fuse together the differing departments of the business with an understanding of the interaction between sales and marketing, operations, engineering and finance