Bus Tour Driver

Big Bus Tours LTD London United Kingdom Driving

Company Description

Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Position

We are looking for a number of passionateand dynamic Bus Drivers to join Big Bus on a permanent, casual or seasonal basis. Please specify the type of work you are interested in.

The main responsibility of a Bus Tour Driver is to drive our customers in a double-decker bus on designated routes in London, and to prioritize safety and maintain a high standard of driving and to ensure that the companies schedules, and routes are adhered to.

Key Responsibilities

Professionalism

  • Report on time to the depot (or office) as scheduled in required uniform
  • Perform and complete walk-round checks / pre-trip inspection of assigned bus for Tour including checking if bus is clean and ready to receive passengers
  • Follow the given route and plan / instructions as scheduled
  • Play correct recorded commentary tour throughout the Blue / Red routesSafety
  • Stop at every bus stop on the route (regardless of whether passengers are present)
  • Always maintain the safety of the bus and passengers during the tour
  • Follow all traffic laws rules / regulations
  • Report any incidents or accidents immediately per company policy

Team Spirit

  • Collaborate closely with all team members to deliver highest level of customer service

Service

  • Always greet customers with a smile and kind approach
  • Have a flexible approach to work

Sales

  • Big Bus requires drivers to scan and redeem bus tickets and vouchers.
    The ability to sell tickets by using Credit Card / cash
  • Reconcile vouchers and cash at end of each shift

Requirements


Knowledge

  • Knowledge of Hop on Hop off industry a plus
  • Basics Customer knowledge
  • Familiar with London
  • Use of ticket machines

Skills

  • Excellent driving skills
  • Excellent customer service skills

Competencies

  • Valid driver’s license with Cat.D (bus)
  • Valid Drivers Qualification Card
  • Knowledge of basic English language

Other information

Full time 40 hours per week working on a rota defined by the Traffic Manager, in compliance to working time directive.

May be required to work outside normal hours due to the nature of the business and operational needs.

Casual staff to give availability through the companies assigned data base

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