Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

The overall purpose of the Agent Sales Executive is to manage existing and new agent accounts with the guidance of the General Manager, and to maximize sales within the partner’s portfolio and the creation of new business partners.

  Warmly Welcoming…

• Have a genuine and receptive approach to team work. 
• Complete interactions with other departments and management with the highest level of patience and self-assurance.
• Deliver exceptional customer experiences through knowledge of our products and services.

 Memorable Storytellers…

• For many of our customers, this is their first time exploring the city. The appearance and performance of our Sales team contributes to the overall guest experience and that begins with you! 
• We turn tourists into explorers and our Sales Team members are in many cases the first part of the Big Bus Story for our customers. First impressions are important so we expect our team to be properly groomed, always look professional stand out above the competition.

  Always Entertaining…

• We are always entertaining, delivering information with flair. A natural communicator with a positive attitude is a must. We want people who engage with their team members, management, and our partners in an effectual way.   

  Dedicated…

• We are a BIG operation and in order to be successful we need professionals who will be dedicated to this role, how? Be here on time, well dressed and well groomed. 
• We want to be the No 1 thing to do in every world famous city and we need dedicated and driven professionals to work towards this vision. 
• Learn the key motivation and initiatives of Big Bus in order to achieve goals daily.
• Work to create a positive and successful environment where our sales operation is your top priority and handled with the highest level of integrity and trust.

  Never Satisfied…

• We want Sales Agents who are achievement driven and never satisfied: who are constantly looking for ways to improve their craft, knowledge, skills and leadership.  
• We want proactive, self-starters who are naturally driven to outperform themselves, the competition and maybe even their colleagues in friendly competition.
• We want problem solvers who can anticipate issues and take action.

Key Areas of Accountability and Responsibility:

• Keep and build long lasting partnerships with agents.
• Acquisition of new business partners in order to enhance sales and profitability.
• Reporting to the General Manager any issues experienced by our partners.
• Assisting Manager on the development of short and long term sales plans within the department.
• Ensuring sales objectives are meet according to volume of sales required.
• Assist the creation of sales programs to be delivered to partners.
• Ensuring charging and debits are in control.
• Agent’s portfolio data base is kept up to date by passing accurate information to Head of Sales.
• Daily visits reports are up do date.
• Ability to lead informal and formal meeting with sales partners.
• Embody company culture and maintain high level of engagement with our partners.
• Ensuring any further costs with our partners are informed and authorized by the General Manager. 
• Making sure sales commission are given in accordance with budget under the authority of the General Manager and Head of Sales. 

Knowledge/Skills/Competencies:

• Understanding sales business environment and account management.
• Knowledge of Hop-on hop-off business and local tourism portfolio.
• Language: English is compulsory and knowledge of other languages may be helpful.
• Proficiency in MS office, excel and access.
• Ability to read sales reports.
• Excellent communication and presentation skills.
• Communication – Ability to express ideas or facts in a clear and persuasive manner. Convince others to own expressed viewpoint.
• Planning and Budgeting – Ability to establish efficiently an appropriate course of action for self/others to accomplish a goal.
• Analytical – Effectiveness in identifying problems, seeking pertinent data, recognising important information and identifying possible causes of problems.
• Results Orientated – Consistently delivers required business results; sets and achieves achievable, but aggressive, goals; consistently complies with quality and service standards and meets deadlines; maintains focus on company goals.
• Customer Focus – Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.
• Commercial Awareness – Able to understand the key business issues that affect the profitability and growth of an enterprise and takes appropriate action to maximize success.

Qualifications:

• Minimum 2 years proven experience in sales position is desirable.
• Experience in delivering support to business partners.
• Focus on problem solving based on customers’ and business needs.
• Proven ability to manage multiple business accounts.

Physical Requirements:

• As the job is mostly out of office making sales calls, the successful candidate is required to be comfortable in walking while visiting business partners, also the carrying of promotional material is needed.

Work Hours and Conditions:

• 40 hours/week