Mae gan Ymddiriedolaeth Ddiwylliannol Awen dros 190 o aelodau staff brwdfrydig ac ymroddgar, sydd wedi'u hymrwymo i ‘wneud bywydau pobl yn well’. A hoffech chi ymuno â ni? Os oes gennym gyfle am swydd sy'n cyd-fynd â'ch sgiliau a'ch rhinweddau, fe hoffem ni glywed gennych chi! Os nad oes swyddi sy'n cyd-fynd â'ch anghenion ar gael ar hyn o bryd, trowch at y dudalen hon yn rheolaidd. Rydym yn rheoli ystod eang o wasanaethau a lleoliadau diwylliannol ar draws bwrdeistref sirol Pen-y-bont ar Ogwr, ac rydym yn sefydliad sy'n tyfu'n gyflym, felly efallai y bydd gennym rywbeth sy'n addasi chi yn fuan iawn.

Ymddiriedolaeth Ddiwylliannol Awen

Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen gofrestredig wedi'i lleoli ym Mhen-y-bont ar Ogwr, De Cymru. Ein diben yw gwneud bywydau pobl yn well, ac rydym yn cyflawni hyn trwy ddarparu digwyddiadau, gweithgareddau a rhaglenni diwylliannol ysbrydoledig. Bydd Awen yn ymgysylltu â dros filiwn o ymwelwyr bob blwyddyn trwy ystod amrywiol o gyfleusterau a gwasanaethau sy'n cynnwys theatrau, llyfrgelloedd, canolfannau cymunedol, tŷ hanesyddol a pharc gwledig, a dau brosiect sy'n cynnig gwaith i oedolion sydd ag anableddau dysgu a chorfforol. Mae gwaith Awen yn cael effaith sylweddol ar economïau lleol, lles unigolion a chydlyniant cymunedau.

Disgrifiad Awen Trading Cyfyngedig

Mae Awen Trading Cyfyngedig yn is-gwmni masnachu Ymddiriedolaeth Ddiwylliannol Awen, elusen gofrestredig ym Mhen-y-bont ar Ogwr, De Cymru. Nod Awen Trading Cyfyngedig yw datblygu grŵp o fusnesau sy'n gymdeithasol gyfrifol sy'n cystadlu'n fasnachol, rhagori ar ddisgwyliadau cwsmeriaid a chreu elw iach y gellir ei roi yn ei dro yn ôl i'r elusen rhiant fel rhodd cymorth. Ar hyn o bryd, mae'r busnesau hyn yn cynnwys y Caffi Bar ym Mhafiliwn y Grand ym Mhorthcawl a Thŷ Bryngarw, lleoliad unigryw ar gyfer priodasau wedi'i leoli ar dir Parc Gwledig Bryngarw.

Awen Cultural Trust has over 190 passionate and dedicated members of staff, committed to ‘making people’s lives better’. Care to join us? If we have a job opportunity which matches your skills and qualities, we’d love to hear from you! If there are no openings to suit your needs just yet, please check this page regularly. We manage a whole range of cultural services and venues across Bridgend county borough, and we’re a rapidly growing organisation, so we may have something just for you very soon.

Awen Cultural Trust

Awen Cultural Trust is a registered charity based in Bridgend, South Wales. Our purpose

is to make people’s lives better, which we achieve by delivering inspirational cultural events, activities and programmes. Awen engages with over one million visitors a year through a diverse range of facilities and services which include theatres, libraries, community centres, historic house and country park, and two work-based projects for adults with learning and physical disabilities. Awen’s work has significant impact on local economies, individual wellbeing and community cohesion.

Awen Trading Limited

Awen Trading Limited is the wholly owned trading subsidiary of Awen Cultural Trust, a registered charity based in Bridgend, South Wales. Awen Trading Limited’s aim is to develop a group of socially responsible businesses that compete commercially, exceed customer expectations and generate healthy profits which, in turn, are gifted aided back to the parent charity. Currently, these businesses include the Caffi Bar at the Grand Pavilion in Porthcawl and Bryngarw House, an exclusive wedding venue based in the grounds of Bryngarw Country Park.

This is an exciting opportunity to play a vital part in the overall running of each wedding at Bryngarw House and servicing the Grand Pavillion Cafe. This hands-on role is responsible for ensuring the smooth delivery of food and beverage service at all times. Maintaining the highest standards of customer care and cleanliness and working within a small team, you will be instrumental in ensuring our venues maintain its reputation.

What will you be doing?

Customer Engagement

• At all times demonstrating the highest standards of welcome and care when assisting guests and visitors, serving at the bar, at the cafe and delivering to tables.
• Serving guests efficiently with food and drink orders.
• Giving advice, guidance and recommendations on menu selection, facilities and hotel information to ensure a positive guest experience.
• Handling customer complaints in the first instance and reporting feedback to the manager.
• Ensuring a good knowledge of available beverages, products and services.
• Keeping the dining area tidy and clean including table clearing.
• Keeping up to date with new menu items and creating displays.

Food Safety, Health & Safety and Wellbeing, Compliance and Regulations

• Responsible for security (product and cash), taking payments accurately and being vigilant for fraudulent credit cards etc.
• Working within established guidelines and operating procedures
• Reporting any accidents or near misses.
• Applying high levels of hygiene, sanitation and safety at all times.
• You will adhere to our dress code and the correct uniform at all times.
• Ensuring that all Company and Client policies and procedures, site rules and statutory regulations relating to Food Safety, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH are adhered to.
• You will be aware of all Fire and Emergency Evacuation Procedures and ensure that normal precautions are taken to protect against fire and safety hazards.

General Duties and Responsibilities

• Be responsible for your own safety and that of other staff and any member of the public who may be affected by your acts and omissions at work.
• Participate in any training and development activities to maintain own development or to enhance competence within job role.
• Uphold and integrate our purpose and values in all that you do.
• Ensure that activities are completed in accordance with Awen’s commitment to equalities and diversity and in line with best practice and legislation.
• This is not a complete statement of all duties and responsibilities comprising this post, which may have to be varied to meet the changing needs of the Trust.

The person

• Well-presented professional with a can do attitude. (E)
• Friendly, confident and approachable and able to work well under pressure. (E)
• A team player. (E)
• A passion for exceptional customer service. (E)
• Ability to develop personal rapport with clients. (E)
• An effective, well organised and efficient team player. (E)

Qualifications, Skills, Abilities and Experience

• Food Hygiene Qualification. (D)
• NVQ in Customer Service or be able to demonstrate similar through experience (D)
• High level of customer service skill (E)
• Excellent interpersonal and communication skills. (E)
• The ability to think on your feet, and make effective decisions whilst working under pressure. (E)
• Adaptable and flexible to meet demands. (E)
• Ability to work unsupervised in a busy environment demonstrating a confident and self-motivated attitude. (E)
• Ability to speak Welsh. (D)
• Trained barista or with previous catering experience. (E)
• Experience of working within a customer service environment (E)
• Knowledge of safe working and food hygiene practices (E)
  
  
  

Job Title: Food and Beverage Assistant

Basis: A range of hours depending on the venue.

Salary: Up to £8.46 per hour depending on age and experience

Base: Awen Venues

Closing date: Ongoing recruitment

Conditions of your appointment

Medical Clearance: Any offer of appointment is subject to medical clearance.

References: Two satisfactory references, of which one should be your last employer. Where possible, both should be from previous employers.

Probationary period: New staff appointed to Awen Trading Ltd will be subject to a 6-month probationary period.

Evidence to work in the UK: All employees must provide relevant forms of evidence in relation to their ability to work in the UK as required by law.