Awen Cultural Trust

Awen Cultural Trust is a registered charity with a wholly-owned subsidiary, Awen Trading Ltd, based in South Wales. Our purpose is to make people’s lives better.

For further information please visit our website: www.awen-wales.com

Ymddiriedolaeth Ddiwylliannol Awen

Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen, wedi ei lleoli yn Ne Cymru.

Am fwy o wybodaeth ewch i’n gwefan: www.awen-wales.com

The Assistant Front of House Manager will support the Operations team at the Grand Pavilion and Awel Y Mor Community Centre.

Reporting to the Front of House Manager, you will be involved in every area of customer service at the theatre with a focus on delivering excellent customer experience from ticket sales through to front of house as well as promoting the venues commercial aims and objectives.

What will you be doing?

• Ensuring the highest levels of customer service and ensuring the venues team provide at all times a safe, warm, friendly and vibrant environment for audiences, visitors and staff.
• As part of a rota, duty management of the front of house areas including the Theatres’ public spaces, café, bars and meeting spaces.
• Ensure that the venues assistants, volunteers and café staff on duty are fully briefed and can ensure effective promotion of opportunities and availability of information for customers.
• Managing day to day administration duties, ensuring effective and efficient use of resources.
• Act as the primary ticketing support for group bookings and those requiring access support for their visit.
• Take responsibility for private hire enquiries at Awel Y Mor Community Centre, providing information and using YesPlan (our event management system) accepting bookings, facilitating hirer requirements, ensuring contracts are in place for all hires.
• Promote a safe and healthy working environment for user and staff by participating in staff training and initiatives.
• Ensure high levels of housekeeping and presentation at all times both front and back of house, escalating any maintenance requirements to the Front of House Manager as necessary.
• Deal efficiently with customer enquiries, compliments and complaints, escalating to the General Manager if necessary.
• Through effective supervision, ensure that all financial procedures for front of house income, and the supervision of cash is carried out.
• The post, as part of a team, will involve working evenings and weekends as needed.
• The post will be a key holder and associated responsibilities as necessary.
• Deputise for the Front of House Manager from time to time to ensure to ensure that communication and management of the venue is consistent and operated to the highest standards.

General Duties and Responsibilities

• Be responsible for your own safety and that of other staff and any member of the public who may be affected by your acts and omissions at work.
• Participate in any training and development activities to maintain own development or to enhance competence within job role.
• Uphold and integrate our purpose and values in all that you do.
• Ensuring that activities are completed in accordance with Awen’s commitment to equalities and diversity and in line with best practice and legislation.
• This is not a complete statement of all duties and responsibilities comprising this post, which may have to be varied to meet the changing needs of the Trust.

Basis:

Permanent

Hours:

37 hours per week (including evenings and weekends)

Salary:

£22,236 per annum (Salary subject to job evaluation)

Base/s:

Grand Pavilion Theatre and Awel Y Mor Community Centre (Porthcawl)

Accountable to:

General Manager

Closing date for applications:

28th July 2021

Conditions of your appointment

Medical Clearance: Any offer of appointment is subject to medical clearance.

References: One references which should be a current or last employer where possible / Two satisfactory references of which one should be your last employer. Where possible, both should be from previous employers.

Probationary period: New staff appointed to Awen will be subject to a 6-month probationary period.

Eligibility to work in the UK: All candidates are required to meet the right to work checks as set out by the UK government. Further information can be obtained from Work in the UK - GOV.UK (www.gov.uk)

The Person (Essential criteria are indicated as (E))

• A good degree of initiative, resourcefulness, flexibility and a self-motivating approach (E)
• Innovative thinker with a solutions-based approach (E)
• Positive, and motivational approach to support colleagues and teams to achieve common aims and objectives (E)
• Confident and professional approach and enjoys networking and building positive relationships with all stakeholders (E)
• Forward thinking and able to contribute to aims and objectives of Awen through its vision and brand values (E)
• Works well under pressure and able to effectively manage multiple priorities to strict deadlines. (E)
• Set high standards of performance for self and others in meeting internal and external customer expectations (E)
• Interest and enthusiasm in theatres and arts.

Qualifications, Skills, Abilities and Experience

• Excellent interpersonal skills with the ability to communicate clearly in writing and verbally (E)
• Experience of working in a front-line capacity in an arts, hospitality and/or leisure facility (E)
• Experience of dealing with financial transactions and cash handling (E)
• Excellent administrative, organisational and ICT skills including Microsoft Office (E)
• Excellent numeracy and data handling skills (E)
• Experience of using a CRM, sales or booking software in a hospitality or leisure setting
• Previous experience of using theatre box office systems and setting up shows
• Knowledge and understanding of health and safety regulations for theatres and maintenance tasks
• Formal industry qualification or ability to demonstrate competence through experience
• Ability to work innovatively and creatively to initiate new developments
• Ability to communicate in Welsh
• A full driving licence and access to your own vehicle for work purposes

At Awen you will have the opportunity to share ideas, contribute to the development of the organisation and help shape a culture of creativity, empowerment, and continuous improvement.

We are committed to an organisational culture that values people from all backgrounds. We welcome and encourage applications from all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, or other category protected by law.

As Disability Confident Employer we are committed to interviewing all disabled applicants that meet the essential criteria for the post. In addition, we will make reasonable adjustments and make our process accessible to all.

People are at the heart of everything we do and that includes our staff, whether that’s promoting flexible working opportunities and policies, supporting your health and welfare or developing our inclusive working practice, you are what make’s Awen a success and it’s important to us that you play your part and enjoy working with us.

You will have access to a number of staff benefits including a free parking pass for Bryngarw Country Park, 20% discount at our café’s, 10% discount on purchases at Bleaf and WoodB, as well as discounted leisure access and 2 pantomime tickets at Christmas.

We would love to hear from you, to apply please complete our online application form and if you need another accessible format get in touch by emailing [email protected] or call 01656 754825.

*Please note that on submissioin of your application you will receive an email asking you to complete an Equality, Diversity and Inclusion questionnaire. Please check your spam and junk folders. It is neccesary to submit this questionnaire to complete your application.