Content Mastering & Localisation Operations Coordinator

ZOO Digital Group plc. London United Kingdom Production

Company Description

WELCOME TO ZOO

ZOO Digital are an award-winning cloud software company with offices in Sheffield, London, LA, and Dubai. We help the biggest names in global entertainment to reach audiences everywhere with our high-quality localization and media services, adapting original TV and movie content for different languages, regions, and cultures.

Our Mission: To help our clients share their stories, by adapting the world’s most watched TV shows and movies into new formats and languages for international audiences to enjoy.

Our Clients: Major Hollywood studios and streaming services, like Disney, Netflix, NBC Universal, Paramount, Facebook, Sony, and HBO, among others.

Our Services: Dubbing, subtitling and captioning, audio description, metadata localization, artwork localization and media processing.

ZOO Digital’s state of the art technology services are backed by the award-winning bespoke software created by our ever-growing Research & Development team, ZOO Digital Labs. The team create cutting edge software solutions to supercharge our services and make our customers’ lives easier. To find out more, visit https://www.zoodigital.com/

Position

ABOUT THE ROLE

Salary: Up to c£33,000 DOE

Location: London - office based 4 days pw, hybrid remote working

Duration: 12 Month Fixed Term Contract

Due to continued expansion, ZOO Digital are currently seeking a Content Mastering & Localisation Operations Coordinator to join their team on a 12 month fixed term contract basis.

As Content Mastering & Localisation Operations Coordinator, you will have operational responsibility for all aspects of the localisation and creation of digital assets (components) for a variety of channels and branded content. You will also be responsible for the creation of local language masters, including library titles, for this content as required.

Day to day responsibilities will include;

  • As title expert, raise accurate and timely orders to commission the localisation (dubbing, subtitling, access services and metadata) of content in line within agreed deadlines and to agreed technical standards and costs (SLAs) while ensuring creative consistency.
  • For acquisition titles ensure the creation of domestic deliverables for company inventory and order localisation as required.
  • Organise and handle this localisation across multiple titles and territories - including creating and tracking orders on internal systems, raising of dubbing POs through the tracking system, and the negotiation of dubbing delivery schedules.
  • Update and maintain records to reflect current delivery status of materials, including library remastering projects in various databases.
  • Liaise with internal colleagues and clients to create material schedules that are appropriate to the license start date or the broadcast schedule.
  • Raise accurate and timely orders to commission the creation of Localised Language masters (LMs), components and localised Main Title spot-reels as required. Locate and deliver localized graphics and format check information to Vendors, raising POs on SAP as needed.
  • Work closely with vendors on localisation and (re)mastering/component orders - provide weekly schedules to vendors as required and track the completion of projects using reporting tools.
  • Action Rejections and recall notifications and update/replace materials as required.
  • Resolve metadata integrity issues across stakeholders.
  • Track metrics for the on-time delivery of local dubs and scripts, local language masters, components and localised metadata of those titles for which the Operations Coordinator is the title expert.
  • Contribute to the team and collaborate on specific projects and opportunities to improve workflows.

Requirements

WHO ARE WE LOOKING FOR?

The Content Mastering & Localisation Operations Coordinator is expected to have relevant experience of content localisation, production, mastering and digital distribution; in addition they should have excellent project management skills, attention to detail and organisational ability.

We are also looking for applicants with the following experience;

Essential:

  • Background or experience in a production/operations role, preferably in a creative environment
  • Excellent and demonstrable project management experience, including the handling of rejections and tracking vendor performance through metrics.
  • Experience of File based and High Definition technology, New Media and electronic file delivery.

Desirable:


  • Thorough experience in content localization, production, mastering and digital distribution.
  • Ideally educated to degree level or equivalent.
  • Good knowledge of SAP

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As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does the organisation collect?

The organisation collects a range of information about you. This includes:

  • your name, address and contact details, including email address and telephone number;
  • details of your qualifications, skills, experience and employment history;
  • the results of tests and exercises that you have performed for the purposes of evaluating your ability;
  • information about your current level of remuneration, including benefit entitlements;
  • whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process; and
  • information about your entitlement to work in the UK.

The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.

The organisation will also collect personal data about you from third parties, such as references supplied by former employers and information from criminal records checks. The organisation will seek information from third parties only once a job offer has been made to you and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR information systems and on other IT systems (including email).

Why does the organisation process personal data?

The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of employees or workers and has concluded that they are not.

The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

The organisation is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment and to comply with its accreditations.

If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you, and the Disclosure and Barring Service to obtain necessary criminal records checks.

Your data may be transferred outside the European Economic Area (EEA) to members of the recruitment team and managers that are based in the United States of America.

How does the organisation protect data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does the organisation keep data?

If your application for employment is unsuccessful, the organisation will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the organisation to keep your personal data on file, the organisations will hold your data on file for a further six months for consideration for future employment opportunities. At the end of that period or once you withdraw your consent, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • require the organisation to change incorrect or incomplete data;
  • require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
  • ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact Sarah Mackie, [email protected].

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.

You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.

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