At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.

Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.

In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.

In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.

On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.

The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.

In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club’s ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.

Role- Senior Business Development Sales Executive.

Location- London Stadium.

Contract- Full Time.

A new exciting opportunity as a Senior Business Development Sales Executive, has become available at our in-house hospitality department- Club London.

As a senior sales professional you have worked within the sports or entertainment industry for at least 2-3 years and have experience in building successful client relationships and driving revenue.

The Club’s values are at the core of it's staff behaviour, therefore we are looking for someone is honest, inclusive, kind, hardworking and loyal.

Main Responsibilities;

• Pro-actively contribute to the sell out of every match day, all seasonal and match by match stock.

• Using the CRM & Ticketmaster sales systems, to ensure all new bookings are uploaded correctly with full details to capture guest data.

• Generate personal target lists of appropriate businesses that may be interested in the club products.

• A minimum of 60 outbound sales calls per day.

• Conduct face to face meetings following cold calls to close the sales of larger value products.

• Contribute to the sale of the end of season dinner and ad hoc stadium events.

• Work closely with the Corporate Account Managers to ensure clients are satisfied with their experiences.

• Sell all corporate products to agreed target levels.

• Achieve all monthly and annual targets as assigned.

• Source, qualify and develop new leads.

• Maintain complete knowledge of membership products maximising sales.

• Record relevant information by updating system tools/databases and managing sales pipeline.

• Respond to and follow up all sales enquiries.

• Interact with customers at home games and special events to promote relationships and drive incremental business.

• Must have a minimum of 2-3 years sales experience in the sports or entertainment industry.

• Excellent Communication Skills - Interpersonal, Verbal, Written, Sales.

• Problem Solver, Creative, Detail Orientated, Team Player.

• Excellent relationship building and interpersonal skills, with the ability to interact effectively with clients and colleagues.

• Working knowledge of a ticketing system

• Previous experience with a CRM system (Salesforce, Microsoft)

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.

We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.

Safeguarding

At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.