At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.

Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.

In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.

In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.

On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.

The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.

In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club’s ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.

Role - General Admission Business Development Executive.

Location - London Stadium, Stratford

Contract - Full Time.

A new exciting opportunity as General Admission Business Development Executive, has become available at our in-house hospitality department- Club London.

As a sales professional you would have worked within the sports and entertainment sector for at least one year and will be expected to meet and exceed individual and team new business revenue goals.

The Club’s values are at the core of it's staff behaviour and how they approach everything they do, therefore we are looking for someone is honest, inclusive, kind, hardworking and loyal.

Main responsibilities include;

• Meet and exceed individual and team new business revenue goals.

• Develop a new book of business via prospecting and cold calling.

• Sell upgrades, add-ons, and ask for referrals.

• Build strong relationships with the acquired account base, through proactive communication; including seat visits, phone calls, emails and

meetings.

• Make a minimum of 60 outbound sales calls per day.

• Effectively communicate all team happenings, events, and available inventory.

• Be proactive, respond to and resolve all customer complaints, requests, and inquiries from account base; handle difficult situations in a calm and

professional manner.

• Provide feedback and content to marketing and media teams, to deliver effective email and paid campaigns promoting available inventory.

• Ensure ticket member information and data are accurate and complete for accounts.

• Assist in developing and delivering customised benefits, programs and events to drive loyalty within ticketing, hospitality, and premium seating.

• Ability to stand, set up and break down sales tables, work nights, weekends & holidays as needed, in addition to normal business hours.

• Fill and execute gameday fan experiences.

• Must have at least 1 year experience as a sales professional, within the sports or entertainment industry.

• Excellent Communication Skills - Interpersonal, Verbal, Written, Sales.

• Ability to create solutions to problems.

• Creative Team player who has a distinct attention to detail.

• Excellent ability to form relationships and interact effectively with clients and colleagues.

• Working knowledge of a ticketing system.

• Previous experience with a CRM system (Salesforce, Microsoft CRM)

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.

We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.

Safeguarding

At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.