At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.

Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.

In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.

In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.

On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.

The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.

In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club’s ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.

To design and freshly prepare healthy food options for Players, Management and Staff on each training day, at the Academy House as well as pre-match food for matches (when required).

Key Role Accountabilities

Responsible for Ordering the Food for the Academy House in-line with planned meals and dietary requirements.

Responsible for cooking the food provision at the Academy House during the week.

To adhere to all policies and procedures including health and safety regulations sanitation and food hygiene.

Ensure that the kitchen cleaning schedule is adhered to effectively.

Key Performance Indicators

To achieve over 90% satisfaction on the Academy House Food Provision survey.

To demonstrate impeccable and consistent time management throughout working week.

To establish & develop strong working relationships with the Academy Players & Staff

To introduce new & innovative meals to the Academy & Academy House meal plan.

To support the Academy in achieving a ‘Grade 5’ in in the annual health and safety check.

Standards Responsibilities

Macro / Annual

To work closely with the Academy MDT (S&C, Nutritionist, Lead Phase Coaches, Academy House Staff)

To support Academy Head Chef on all relevant services delivered at the Academy and Academy House.

Meso / 8 Weekly Blocks

To manage the control of hygiene and health and safety including food and fridge temperature record checks.

To ensure that all cooking equipment is maintained, and faults reported.

To plan creative, innovative, and nutritious menus for players, staff, and visitors at the Academy House.

To conduct a deep clean at the Academy House and Academy Kitchen monthly.

Micro / Weekly

Responsible for Ordering the Food for the Academy House in-line with planned meals and dietary requirements.

Responsible for cooking the food provision at the Academy House during the week.

To adhere to all policies and procedures including health and safety regulations sanitation and food hygiene.

Ensure that portion control is observed consistently.

Ensure that the kitchen cleaning schedule is adhered to effectively.

Be responsible for maintaining food safety, preparation, and production.

Administration duties attached to the post.

Cater to the individual player requirements, including all relevant food allergens and nutritional supplements.

Ensure that the highest standards of customer care are upheld, including handling positive and negative feedback swiftly, effectively, and professionally.

Safe to Operate Responsibilities

1) Staff must evidence a commitment to the safety and welfare of children, young people, and adults at risk regardless of their age, gender, language, religion, ethnic background, or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.

2) It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person, or adult at risk. After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS ) to record the concern within 24 hours unless directed to do otherwise.

3) Ensure implementation of the club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all.

Compliance Responsibilities

1) To engage in the necessary CPD and professional qualifications to further your expertise (ensuring all Premier League and FA stipulations are adhered to).

2) Always perform duties with due regard to club policies and procedures and legislative requirements.

3) Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements.

4) Ensure, where relevant, that all performance data is captured in a timely manner onto the Performance Management Application (PMA).

NVQ Level 2 Professional Cookery

Level 2 Accredited Health & Safety Certificate

Level 2 Accredited Food Hygiene Certificate

DBS Clearance

Desired Staff Behaviours

Togetherness

I always put the needs of the team and players first

I respect everyone’s contribution & opinion.

I will represent, share & celebrate the history and values of West Ham United and its community.

Exciting

I always aim to promote ambition, creativity & confidence

I invest time into my personal development and try to develop new skills.

I am open to new ideas and trying things outside my comfort zone

Hard Working

I always give 100% all-the time

I strive to add extra value beyond my job description

I encourage & promote a hard-working environment by leading by example.

Attitude +

I am always respectful, approachable, and always display good sportsmanship.

I will leave my ego at the door

I always aim to be humble, committed, and reliable

Safeguarding:

1. Staff must evidence a commitment to the safety and welfare of children, young people and adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.

2. It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person or adult at risk. After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS) to record the concern within 24 hours unless directed to do otherwise.

Equal Opportunities:

1. To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age.

2. To carry out work in a manner which promotes equality of opportunity for both staff and clients.