Resident Director Australia/New Zealand

UCEAP - University of California Education Abroad Program Melbourne Australia Other Education

Company Description

Through international academic experiences, the University of California Education Abroad Program (UCEAP) inspires students to explore and transform their lives, UC, and the world.

Since 1962, UCEAP has supported this mission, serving some 100,000 students across all 10 UC campuses and over 32,000 international exchange students. Sustained by strong academic excellence, spirited faculty collaboration and an interrelated support system, UCEAP produces future global citizens and thought leaders.

The UC Education Abroad Program (UCEAP) Australia and New Zealand Study Center, supports academic programs serving approximately 200 students annually at 11 host institutions across the region.


Gross Annual Salary: AUS $90,000 – 116,000

Location: Remote work within Australia

Contract Hours: Full-time 38 hours/week

Close Date: Apply by August 15, 2022, for primary consideration, open until filled

The UC Education Abroad Program (UCEAP) is seeking a Resident Director (RD) to provide leadership and oversight of UCEAP academic programs in Australia and New Zealand.

Working remotely and reporting to the UCEAP Program Director (PD) in California, the Resident Director acts as the primary onsite contact for students and provides after-hours/weekend emergency support during program terms. Serves as the local UCEAP representative and liaison with the host universities, the U.S. Embassy, other study abroad programs, university arranged housing, and local organizations. Promotes and maintains strong relationships with the host institutions, faculty, and staff, serving as both a facilitator and problem solver.

The Resident Director provides the full range of administrative, academic, and student services to ensure the academic and personal well-being of all student participants. As the principal source of support and guidance for students who are undergoing the stress of adapting to an unfamiliar academic and cultural environment, the Resident Director independently advises students and refers to appropriate resources. Responsibilities are broad in scope and include academic administration and advising (ensuring that students adhere to both UC and partner academic program requirements), and student services including supporting and managing student health and welfare. Proactively monitors and addresses student conduct issues in consultation with the UCEAP Systemwide Office. Coordinates and conducts a comprehensive student orientation; provides support and planning regarding pre-departure webinars; supports student recruitment efforts; provides guidance on visa regulations and issues; provides administrative oversight of internships and independent study. Ongoing and efficient communication with students, host institutions, and the UCEAP Systemwide Office on policies, procedures, visa requirements, student health, safety, and welfare is required.

Works with a high degree of autonomy, receiving guidance on complicated problems and situations from the UCEAP Systemwide Office. Exercises timely and sound judgment when consulting and resolving escalating and complex issues. Advises appropriate UCEAP staff on a variety of student and operational issues. Works with the UCEAP Systemwide Office to recommend changes to policies, practices, and procedures.

Guidance and training on UC protocols and policies requiring in-depth UCEAP knowledge is provided mainly by subject-matter experts, e.g., Program Team, HR, Health/Safety, and Finance. The host institutions may also provide guidance on host institution local practices.

For a full description of duties, see attached job description.


Knowledge and Skills

  • Minimum of five years of experience in higher education program administration or equivalent combination of training and work experience.
  • Strong professional English verbal and written communication skills.
  • Demonstrated leadership abilities to manage a broad range of operational, academic, and student welfare and conduct issues.
  • Multicultural competencies; ability to work with diverse groups to achieve results.
  • Highly responsive communicator with ability to manage communications effectively within a remote working environment.
  • Strong interpersonal skills with proven ability to engage with students and employ counseling techniques with sensitivity including appropriate referrals.
  • Knowledge of emergency planning to respond to safety, security, and health issues, as they affect students abroad.
  • Strong ability to think creatively to solve problems and use sound judgment and decision-making skills on concepts requiring advanced analytical skills.
  • Willingness and proven ability to work independently and to respond effectively and timely within a consultative environment.
  • Knowledge of the structure and organization of US, Australia, and New Zealand higher education systems.
  • Knowledge and understanding of the goals of education abroad programs.
  • Experience managing budgets and office administrative operations.
  • Proficiency with MS Office Suite and general office computer technologies (scanning etc.), and a willingness to learn other applications and technologies, as needed.
  • Ability to maintain confidentiality and handle sensitive matters with tact and discretion.


  • Bachelor’s degree in related area

Preferred Qualifications

  • Advanced degree in a related field
  • Experience in higher education program administration, preferably in the field of study abroad.
  • Proficiency with QuickBooks or other related financial software

Other information

Special Conditions

  • Must be legally authorized to work in Australia.
  • Ability and willingness to travel domestically and abroad on an occasional basis.
  • Must be available to respond to student emergencies after hours including weekends during program terms.
  • Satisfactory completion of a background check is required.

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This Privacy Notice explains how the University of California Education Abroad Program (“UCEAP”, “we” or “us”) collects and processes your Personal Data in connection with our recruiting activities and processes; how we use, store, transfer and protect this Personal Data; and your rights in relation to this Personal Data.

“Personal Data” is any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier, or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity. 

This Privacy Notice applies to all Personal Data we collect or process about you in the context of your application for employment or other job opportunity abroad. This notice will inform you of:

• Who we are;

• How to contact us;

• How we collect Personal Data;

• How we use Personal Data;

• Who has access to Personal Data;

• Transfer of Personal Data;

• How we store and protect Personal Data;

• How to exercise your rights; and

• Changes to this Privacy Notice.

Who we are 

For the purposes of the General Data Protection Regulation 2016/679 (the “GDPR”), The Regents of the University of California (“University” or “UC”) of 1111 Franklin Street, Oakland, California 94607, is the data controller for all Personal Data that it holds and processes, except where it is done in the capacity of a data processor on behalf of another data controller.

How to contact us

If you have any questions or concerns about this Privacy Notice, please contact us by phone at +1 (805) 893-4762, by sending an email to, or by mail to 6950 Hollister Avenue, Suite 200, Goleta, California 93117.

How we collect Personal Data

When you participate in a recruitment, this Privacy Notice will apply to our processing of your personal information. 

UCEAP obtains Personal Data about you in the following ways:

  • Collected from you directly, such as when you submit an application, CV, and other documents to UCEAP; participate in interviews and other assessments; and through correspondence related to your application;
  • Generated by us about you, such as information that may be captured by security cameras; and
  • Obtained by us from third party sources, such as prior employers, employment agencies, references and employment background check providers as permitted by law.


  • Personal details, such as your name.
  • Contact information, such as your home address, email address, and phone numbers.
  • Entitlement to work information, such as your visa, your passport, or other government-issued identification.
  • Employment information, such as details of your qualifications, skills, experience, education, employment history, and reference contact information.
  • Academic Information, such as schools attended and level achieved.


  • Interview and test evaluation information, such as evaluation of interview responses and skills test assessments.
  • Technical information, such as what platform you used to apply to our online recruiting system.


  • Employment information, such as prior employment details and references collected from individuals or organizations you named as references.
  • Employment information, such as details regarding your qualifications, skills, experience, education, and employment history provided by employment agencies or partner institutions that may serve as the hiring entity.


Some of the categories of Personal Data that we collect are considered “special categories” of Personal Data under European Union law. In particular, we may process the following special categories of Personal Data:

  • Health information relating to disability accommodations, only if requested to participate in the recruitment process.
  • Criminal record information as part of a background check for applicable positions, may be obtained by third parties, but only after acceptance of a job offer (and where permitted by local law).

How we use Personal Data

UCEAP uses your personal information for a variety of human resources and business management purposes in connection with your job application including the following:

  • To communicate with you about the recruitment process and respond to your inquiries. This is generally required to process a request made by you prior to entering into a contract with us. In other cases, we have a legitimate interest in communicating with you.
  • To assess your skills, knowledge, abilities, and suitability as they relate to the role(s) for which you applied. Our basis for doing so is to serve our legitimate interest.
  • To conduct reference checks and conduct pre-employment screening. Our basis for doing so is to serve our legitimate interest. 
  • To confirm your right to work in the location of the role. This processing is necessary to comply with legal requirements.
  • Processing and dealing with any complaints or inquiries made by you or legally on your behalf. This processing is necessary for compliance with our legal obligations.


  • Health data. To the extent we process health data, we do so to support your participation in the recruitment process. We may process such data to provide assistance, mobility, and other necessary accommodations. Our basis for doing so is compliance with social obligations laws or where there is a substantial public interest in providing such services or accommodations. 

Who has access to Personal Data

We treat your Personal Data with care and confidentiality. Your Personal Data will only be available for the purposes mentioned above and only to employees on a need-to-know basis and to the extent reasonably necessary to perform their functions and fulfill contractual obligations.

We may share your Personal Data with third parties under the following circumstances:

  • University of California and affiliate offices. Your Personal Data will be shared with colleagues within the University of California and related affiliate locations only where it is necessary for them to undertake their duties with regard to recruitment. This includes HR personnel supporting the recruitment process, UCEAP management, the local hiring manager and interview panel participants that may be situated in the US and abroad.
  • Service providers and business partners. We may share your Personal Data with service providers or business partners, including reference check and pre-employment background check providers, employment agencies, legal counsel, other partners, suppliers, and sub-contractors for the performance of obligations arising from your participation in a recruitment, or any other contract we enter into with them or you or to provide you with the information and services.
  • Law enforcement agencies, courts, regulators, government authorities or other third parties. We may share your Personal Data with these parties where we believe this is necessary to comply with a legal or regulatory obligations, or otherwise to protect our rights or the rights of any third party.

Because we operate internationally, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the services). Please refer to the section below on “Transfer of Personal Data outside of the European Economic Area” for more information.

Transfer of Personal Data 

Your Personal Data may be transferred to, stored, and processed in a country (such as the United States, where the University of California is located) that is not regarded as ensuring an adequate level of protection for Personal Data under European Union law.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us via email at

How we store and protect Personal Data

We implement technical and organizational measures to ensure a level of security appropriate to the risk to the Personal Data we process. These measures are aimed at ensuring the ongoing integrity and confidentiality of Personal Data. We evaluate these measures on a regular basis to ensure the security of the processing.

We will store your Personal Data, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the Personal Data is processed. If your application is not successful, we will keep your data for 12 months from the conclusion of the recruitment process or date your profile was last updated on our recruitment site, whichever comes first. If your application is successful, your data will be kept and transferred to the systems we use to administer employee data. We have a separate privacy notice for employees, which will be provided to you as part of the on-boarding process.

How to exercise your rights

Where applicable under local law, you may have certain rights regarding your Personal Data. Where applicable, you have the right to access Personal Data UCEAP holds, and in some situations you have the right to have that Personal Data corrected or updated, erased, restricted, or delivered to you or a third party in a usable electronic format (the right to data portability). Where applicable, you may also object to how UCEAP uses your Personal Data if the legal basis for processing that information is our legitimate interest. 

Where we are using your Personal Data on the basis of your consent, where applicable under local law you have the right to withdraw that consent at any time. You also have the right to register a complaint to the supervisory data protection authority of the country in which you are a resident, where applicable.

If you wish to exercise these rights or to notify us of a change in your personal details, or if you have any questions on the content of this Notice, please contact us at

Changes to this Privacy Notice

Any changes we make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. 

Effective Date: This privacy notice is effective January 23, 2019

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DECLARATION OF TRUTH: I certify the information I provide in this application is true, correct and complete to the best of my knowledge. I understand that any false or incomplete information may be grounds for disqualification or separation. 

PRE-EMPLOYMENT SCREENING AUTHORIZATION: UCEAP conducts pre-employment screening on positions deemed critical, which may include, but is not limited to a criminal background check (where permitted), verification of academic credentials, licenses, certification, and/or verification of work history, and job knowledge, skills, and abilities. Candidate finalist(s) will be subject to pre-employment screening as a condition of employment. UCEAP may engage third parties to conduct pre-employment screenings. By submitting your application, you authorize UCEAP to conduct a pre-employment screening if selected as a candidate finalist. By submitting your application, you certify that you have read, understood, declare and accept the terms of the Declaration of Truth, Pre-employment Screening Authorization and Privacy Notice. If you have any questions regarding these terms or the recruitment, please contact UCEAP Recruitments at 

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