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About us

Tappit supports and enables our clients to enhance their consumers' experience so that they feel valued and appreciated.

Tappit is the global payment and data ecosystem for events, stadia, and venues. We provide a unique end-to-end solution including cashless payments, white-label payment apps, mobile pay, RFID, loyalty, and event analytics.

Tappit enhances consumer experience at live events, providing technology and data, whilst increasing profitability for our clients. We support event organisers and venues to gain a better understanding of their consumers, giving them control over their payment solutions whilst providing actionable insights.

Working with partners such as Kansas City Chiefs, O Beach, NERF, San Diego Padres, SoFi Stadium, HSBC, San Antonio Spurs, Formula 1, and many more in over 20 countries.

For more information visit www.tappit.com

Job Function

Event Assistant

Location

Various locations across the United States

Purpose

These are temporary roles for specific dates and locations (please see below)

We are seeking enthusiastic, confident, and experienced event assistants to support our delivery team in executing successful events within assigned territories. This is an ad-hoc contract for specific event days throughout the summer of 2024, with potential opportunities for additional events throughout the year. This is not a full-time or part-time position.

Responsibilities

• Provide education and promotion of Tappit services to client staff and event attendees.
• Assist in the distribution of RFID wristbands to event attendees.
• Monitor and replace device batteries, ensuring the availability of spare device batteries at all times.
• Provide assistance and troubleshoot device issues for client staff members.
• Observe device use and assist where required.
• Remain accessible throughout the event to facilitate communication between event site offices and designated zones.
• Assist with event setup and end-of-day processes.
• Fulfil any other duties as assigned by the Tappit Senior Event Delivery Coordinator (SEDC).

Qualifications/Skills:

• Eagerness to learn and grow in the fast-paced events and entertainment industry
• Professionalism, friendliness, and trustworthy with a strong work ethic
• Attention to detail and proactive approach
• Ability to deliver exceptional customer service to both staff and event attendees
• Comfortable working independently as well as part of a team
• Strong written and verbal communication skills
• Demonstrated commitment to growth and continuous improvement, with an openness to feedback
• Ability to work outdoors for extended periods and cover long distances
• Ability to remain composed under pressure
• Willingness to travel
• Customer service and RFID, ticketing, or event technology experience is advantageous
• Experience working in high-pressure environments with tight deadlines is a plus

Essential Requirements:

• Based in the US
• Fluent in English
• Flexibility to work varied hours, including nights, weekends, and holidays
• Punctuality and attentiveness

Training will be given before starting the role.

Current Event Dates Staff Needed For:

June 21-23, 2024 - 2x staff for Chicago

June 21-23, 2024 - 1x staff for Colorado

August 16-17, 2024 - 3x staff for Philadelphia

September 6-7, 2024 - 3x staff for Toronto, Canada (this is the only event outside of the US)

September 13-14, 2024 - 3x staff for New York

September 26 - October 6 - 2x staff for Louisiana

September 27-28, 2024 - 3x staff for Dallas

October 3-6, 2024 - 2x staff for Portland

October 11-12, 2024 - 3x staff for LA

November 22-23, 2024 - 3x staff for Miami

Equal Opportunities at Tappit

At Tappit, we strive to have a diverse workforce that is representative of society. We are committed to creating an inclusive and supportive working environment for all our employees. At our core is the belief that diversity at all levels makes us stronger, more successful, and more relevant to our customers and fans. All decisions during recruitment and employment are based on fair and objective criteria, including merit, competence, performance and business needs. We do not discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy, and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by local law. We encourage all individuals to apply for our available positions.

Tappit Values

RESULTS ARE WHAT COUNT

• We deliver on our promises

HONESTY IS THE BEST POLICY

• Truth - it is the only way

• Anyone can make a mistake don’t hide it, let

others help you fix it

WE TAKE RESPONSIBILITY

• For ourselves

• For our business

• For what needs to be actioned

THERE IS A SOLUTION FOR EVERYTHING

• We bring solutions, not problems and excuses

WE ARE PROFESSIONAL

• We behave professionally at all times - with our colleagues, our clients, our suppliers and the fans.

• We pay attention to detail and deliver quality results, every time

WE ARE POSITIVE PEOPLE

• We have a can-do attitude

WIN AS A TEAM, LOSE AS A TEAM

• Great teams support each other

and celebrate everyone’s success

• Respect and equality