SYSTEMIQ was set up in 2016 to drive the implementation of the Paris Agreement and the UN Sustainable Development Goals (SDGs) by transforming markets and business models in three key economic systems: land use, materials and energy. By addressing failures in these systems, SYSTEMIQ aims to unlock economic opportunities that benefit business, society and the environment. We do this through five activities:

1. Convene and support coalitions of leaders to shape policies and business strategies that will rapidly transform economic activity;
2. Work with companies that want to be pioneers in and drivers of change towards more sustainable systems;
3. Co-create and incubate the market solutions most likely to build regenerative economic systems
4. Invest our own venture capital and expertise in opportunities with the biggest potential to drive rapid system change;
5. Direct larger pools of capital into regenerative economic systems, enabling them to scale and multiply.

To deliver in these areas, we recruit and develop distinctive and varied individuals who thrive to achieve our mission, challenge the status quo and act as change leaders.

We are looking for an IT Support Associate to join our team in Munich. You will assist the Head of IT in owning, planning and managing the appropriate IT infrastructure and tools for the business and provide technical support.

This is a varied and interesting role if you are keen to develop the full scope of IT and play a key role in building an effective business with a purpose.

Key Responsibilities

• Provide 1st and 2nd line support to colleagues on all of our IT packages and hardware, in London, Munich, Amsterdam, Jakarta, Brazil and elsewhere as the business expands.
• Develop and propose the best solutions in view of our business needs, growth and culture.
• Identify problems to resolve or follow-up routine customer problems, referring more complex problems to the Head of IT.
• Work effectively as part of a team on projects as well as by yourself for BAU support tasks.
• Set up laptops & other hardware.
• Adhere to agreed SLAs and ensure excellent end user customer service
• Liaise with software & hardware vendors, our service partners and third-party companies to obtain product information and resolve technical issues.
• Occasional out-of-hours support may be required.

• At least 1-2 years’ experience in an IT role with a range of responsibilities
• Relevant degree / qualification
• Customer service mindset and adaptable communication style with different stakeholders
• Proactive and results-driven problem solver
• Project management skills
• Keen interest in new technology and how IT can add value to the business and make people’s life easier at work
• Microsoft OS – both server & desktop
• Office 365 including SharePoint Online
• Experience with a variety of online applications
• Supplier and third party management skills
• Commercial awareness and understanding of how business operations link together

We offer the opportunity to be part of a high-calibre, driven, and friendly team. We are keen to receive applications from all parts of the global community, however you must have the right to work in the location you are applying for.