Service Delivery Manager

Quorum Cyber Edinburgh United Kingdom Project Management

Company Description

At Quorum Cyber we help good people win. Founded in Edinburgh in 2016, we are one of the fastest growing cyber security companies in the UK with over 150 customers on four continents. Our mission is to help good people win and we do this by defending teams and organisations across the world and all industry sectors against the rising threat of cyber-attacks, enabling them to thrive in an increasingly hostile, unpredictable and fast-changing digital landscape.


As a Microsoft Solutions Partner for Security and member of the Microsoft Intelligent Security Association (MISA, in 2022 we were the first cyber security company headquartered in the UK, and one of the first few worldwide, to be verified by Microsoft for our Managed Extended Detection and Response (XDR) service.


In 2023 we were named as a National Cyber Security Centre (NCSC) Assured Service Provider for the NCSC Cyber Incident Response (CIR) Level 2 scheme.

We are proud winners of the Scottish Cyber Awards and Digital Technology Awards for our innovative, in-house built services and in 2022 we were s1jobs Recruitment Awards 2023 Winners for Best Creative Idea.


Do you want to be the difference between a bad day and a good day?


That’s what we do at Quorum Cyber. We fight the bullies, and we help good people win. Founded in Edinburgh in 2016, we are a fast-growing team of passionate people providing cyber security services to organisations worldwide.

We currently have an opportunity for an exceptional individual to join our Service Delivery Management Team

Position

In This Role You Will:

  • Provide a single, highly responsive point of contact for clients throughout our engagements (delivering both projects and services).
  • Assist with the onboarding of new clients
  • Liaise with clients on upcoming, current and recently completed engagements
  • Ensure client engagements run smoothly to schedule and on budget
  • Co-ordinate the various internal teams involved in the delivery process
  • Pro-actively identify and troubleshoot project / delivery issues
  • Accept services into BAU ensuring all project artefacts have been shared with the relevant audience
  • Prepare and present accurate reports on quality and performance of service(s) against targets (SLAs and OLAs).
  • Identify and resolve issues of potential conflict, both internal and external to the company, during the service delivery process and instigate mitigation for future conflicts.
  • Collaborate on product, process and service improvements, including:
  • Provide feedback and collaborate with Account Managers, Solution Managers and Delivery teams to improve our products and services / service offerings
  • Work with Service Owners / Solution Managers to maintain and contribute to Service Improvement Plans as part of continual service improvement
  • Refine, adapt and improve existing delivery processes to ensure the best outcomes for our clients
  • Establish and align policies, procedures, standards and frameworks to business need

Requirements

What We Need You to Have:

· Cyber Security Knowledge

· Excellent communication skills

· Thinking clearly under pressure

· Analytical skills / Problem-solving

· Focus on detail

· Customer centricity

· Ability to build effective relationships (with both clients and internal teams)


Expertise Preferred:

  • Strong organisational and project management skills
  • A working understanding of the ITIL framework (ITIL qualifications would be a advantageous)
  • Experience of working in a Cyber Security environment would be preferred
  • Excellent communication skills (written, oral and presentations)
  • Strong interpersonal skills and ability to build effective relationships with clients and internal teams
  • A strong focus on client-results and attention to detail
  • Proven experience of developing and maintaining client relationships
  • Drive and ability to work both flexibly and autonomously, managing your own workload
  • To be confident at making important decisions on a daily basis - but will escalate as required
  • Excellent analytical and problem-solving skills
  • Ability to think clearly under pressure and work in a rapidly changing environment, often with tight deadlines
  • Understanding of Information Security and ability to communicate a commercial understanding of their security and business obligations to our clients
  • Great general IT skills: Proficient in MS Office products (Excel, Word, PowerPoint. Project, etc)
  • A positive, professional, ‘can do’ and results-oriented attitude with the ability to meet operational and client needs.

Other information

What We Give You -:

You will get an excellent salary, with world class benefits (private health, generous holiday allowance with a competitive holiday plan, offering you more time to relax and unwind alongside flexible working.) As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise.

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GENERAL PRIVACY POLICY FOR THE USERS OF Quorum Cyber

Collection and use of information

Quorum Cyber collects information and data that users choose to provide; Quorum Cyber also collects information related to access of users in order to identify, solve problems and improve offered services.
The purpose of the collection and the use of information are those of the autonomous reporting by candidates towards clients and partners of Quorum Cyber, which are interested in searching and recruiting human resources, through the information of curricula vitae and profiles voluntarily entered by the candidates themselves.

The information that users choose to insert on the Portal will be consulted, used and classified by other individuals/ organizations that can have access, as holders of rights guaranteed by the partnership or customer relationship with Quorum Cyber.
Quorum Cyber performs all necessary operations to ensure that the information are placed in a safe and protected environment, trying to restrict access to the database and distributing rights to users with adequate methods, but can not guarantee that unauthorized individuals/ organizations will not have access through an irregular method.
Quorum Cyber, moreover, can not control the ways in which the authorized users catalog and transfer the information downloaded from the database, therefore it is user's responsibility to ensure that sensitive information are not inserted in Quorum Cyber Portal.
Information provided by the Users are used by Quorum Cyber to deliver offered products and services and to develop the Portal; some of our services may include the display of customized contents and advertising messages.
Quorum Cyber may use the user's information to contact him/ her about Portal updates, to conduct surveys and for informative communications (with the possibility for the user to refuse the consent) and related to its services, including updates of the software used.

Communication of collected information

Quorum Cyber may share information provided by users with third parties that support the delivery of its products and the performance of its services towards the users. These third parties may not use these information for purposes other than assistance and support in providing these products and services.

The information gathered can be shared if this is required by law. The information gathered on our web sites are cataloged in whole or in part in Italy and are subject to Italian law.

Quorum Cyber may disclose or transfer information if its business is sold or acquired.

Management of his/ her own information by the user

The user can review, correct or delete its personal information at any time; to perform these operations, user can enter in his/ her private area, click on the Profile and/ or User Settings button and make all necessary changes.
The above information about the users will be deleted, but logs and other user demographic and statistical information could be kept, maintaining an archived copy of these information anonymously.
If the personal information of the users have been consulted by other individuals/ organizations before the revisions and deletions, Quorum Cyber can not perform the deletion of previous information on their systems.i.

Other relevant information and insights

Please consult the full version of the Privacy Statement and the Privacy Policy for more information. Our sites are not suitable for persons aged under 18 years old.

Contacts

For any further information or details, clarifications and questions about our privacy policy, please contact us by writing an e-mail to  or through the forms in the contact sections of our web site. It is also possible to write us at the following address: Quorum Cyber, , ,  - .

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