Position: Service Desk Support

Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK. QAA has an office in Gloucester.

Job type: Full-time

Hours: 35 hours per week, flexible working available

Salary: £23,102 - £29,136 per annum, dependent upon knowledge, skills and experience, plus excellent benefits

Closing date: Wednesday 3 July 2024 at 8pm

This is an exciting time to join an organisation with an essential role in the UK’s tertiary education sector.

We are a world-leading quality agency with unmatched experience of providing impartial regulatory and collaborative quality assurance and enhancement. We support universities and colleges in working with students and learners, governments, funders and regulatory bodies to evidence and enhance the excellent quality and high standards of the education they provide.

We work towards a greater public understanding - domestically and internationally - of how excellent quality is demonstrated in UK higher education, and how autonomous providers both assure its delivery and address weaknesses. Our work safeguards the value of qualifications for students and protects and promotes the reputation of higher education in the UK and internationally.

We are looking for an enthusiastic first line support to join our remote-working IT and Digital Services team on a full-time, permanent basis.

This role, within our Finance and Infrastructure Services department, is wide and varied. It is responsible for managing all requests for assistance from internal and external colleagues, handing of all hardware and software, and maintaining integrity of IT systems. This role will be the first port of call for many users and their contact for ongoing support.

We are looking for a highly motivated individual with a can-do attitude. Someone who has experience working on an IT helpdesk, or in a Service Desk support role, who is looking for more autonomy and is comfortable being part of a lean remote team.

Active knowledge of Microsoft 365 Admin Centre and Active Directory is essential along with working knowledge of MS Teams and an understanding of troubleshooting M365 applications such as Outlook and Office.

You should be able to work both independently and as part of a team to assist internal and external users through to resolution.

More information can be found in the job description.

If you would like an informal conversation about this role, please contact [email protected] who will arrange a call with Sam Watts, Applications Support and Service Desk Manager.

Closing date for applications is Wednesday 3 July 2024.

To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience and interest in the role. Only applications with attached CVs and cover letters will be considered for the role.

QAA is fully committed to everyday flexibility and has adopted a culture based on trust and fairness that genuinely encourages QAA and individuals to thrive. Providing that business needs are met, employees should normally be able to work where and when they want. Many of our employees work flexibly in different ways, including part-time and compressed hours. Please let us know about the flexibility you need in your application.

QAA recognises the positive benefits of equality, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for employees to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.

If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.