Membership Engagement Manager

The Quality Assurance Agency for Higher Education Remote United Kingdom Memberships, QE & Standards
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Company Description

QAA is the UK’s independent quality body for higher education. Founded in 1997, we work with sector stakeholders and students across all four nations of the UK, and build international partnerships to enhance and promote the reputation of UK higher education worldwide. Our vision is for world leading and independently assured higher education. This position will lead QAA’s focus on ensuring a high-quality membership experience and engagement with publications, services, events and networks.


We are seeking someone with a keen interest in higher education and flair for stakeholder engagement, who is comfortable talking with staff at all levels of an institution, and willing to contribute to our broad range of outputs, activities and events.

The role within our busy Membership, Quality Enhancement and Standards team is responsible for ensuring a high-quality, relevant member experience, securing engagement and retention through effective membership activity and providing a gateway into QAA resources, events, training and webinars.

Membership Engagement Managers also play a key part in listening to members’ priorities and considering how QAA is best placed to help them meet their organisational objectives, while generating new opportunities to engage in additional QAA services or activities. They are the first point of contact for an allocated number of higher education providers, ensuring their needs are met, they feel heard, can share practice and feel a part of the QAA membership community.


We are looking for individuals with membership engagement experience, ideally gained in a higher education setting, for example in a customer/external facing role or in a membership organisation. Knowledge of higher education quality and standards will be an advantage. An ability and willingness to contribute to QAA activities and events, for example, by facilitating breakout sessions, sourcing speakers or producing written outputs is also required.

More information can be found in the job description.

To apply for this role, please submit your CV with a short covering letter.

Other information

Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK. QAA has offices in Gloucester and Glasgow.

Job type: Maternity cover - fixed term for up to 12 months

Hours: 35 hours per week, flexible working available

Salary: £37,792 - £47,574 per annum, dependent upon knowledge, skills and experience, plus excellent benefits

Closing date: Friday 21 April 2023 at 12pm

Interviews: 28 April 2023 and 02 May 2023

QAA is fully committed to everyday flexibility and has adopted a culture based on trust and fairness that genuinely encourages QAA and individuals to thrive. Providing that business needs are met, employees should normally be able to work where and when they want. Many of our employees work flexibly in different ways, including part-time and compressed hours. Please let us know about the flexibility you need in your application.

QAA recognises the positive benefits of equality, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for employees to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.

If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.