This is an exciting time to join an organisation with an important role in the UK’s world-class higher education sector. Over the last few years, the UK higher education landscape has adapted rapidly in unique circumstances and QAA's priority has been to support providers as they meet these challenges.

We are the UK's independent quality body for higher education with a mission to safeguard and improve the quality of UK higher education, wherever it is delivered in the world. QAA is the UK’s authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements and the Frameworks for Higher Education Qualifications.

QAA provides services through membership to benefit universities and colleges throughout the UK and to support their operation globally. We work closely with the governments in Scotland, Wales and Northern Ireland, and until March 2023 have a discrete role providing assessment functions for the Office for Students as the designated quality body in England.

The role within our busy Membership, Quality Enhancement and Standards team is responsible for ensuring a high-quality, relevant member experience, securing engagement and retention through effective membership activity and providing a gateway into QAA resources, events, training and webinars.

Membership Engagement Managers also play a key part in listening to members’ priorities and considering how QAA is best placed to help them meet their organisational objectives, while generating new opportunities to engage in additional QAA services or activities. They are the first point of contact for an allocated number of higher education providers, ensuring their needs are met, they feel heard, can share practice and feel a part of the QAA membership community.

We are looking for individuals with membership engagement experience, ideally gained in a higher education setting, for example in a customer/external facing role or in a membership organisation. Knowledge of higher education quality and standards will be an advantage. An ability and willingness to contribute to QAA activities and events, for example, by facilitating breakout sessions, sourcing speakers or producing written outputs is also required.

More information can be found in the job description.

Location: We have offices in Gloucester and Glasgow, as well as offering employees the opportunity to work flexibly from home

Job type: Permanent

Hours: 35 hours per week, flexible working available

Salary: £37,792 - £47,574 per annum, dependent upon knowledge, skills and experience plus excellent benefits

Closing date: Monday 24 October at 5pm

Interviews will be held on: 31 October, 1 November and 2 November (2pm onwards)