Founded in Oxford in 2009, Pamoja is the leading online course provider for the world’s most sought-after international secondary school curricula. It is the only company authorised by the International Baccalaureate to provide online courses for the IB Diploma, and it is accredited by Cambridge Assessment International Education as a Cambridge International School. Over the past decade, Pamoja has developed a truly global community of learners, expanding the curriculum of its international school customers and providing their students with a broader range of course options and increased opportunities for personalised learning. During the 2020-21 academic year, Pamoja enrolled more than 3,700 students from 749 schools in 110 countries.
Faria is a leader in international education systems & services, offering an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in 155 countries.

This is a temporary 3 month role, from 16th August 2021 to 8th October 2021. The School Services Admissions Coordinator plays a significant role in contributing to the growth and success of Pamoja Education. They provide timely support to all schools and students who have registered an enrolment for a Pamoja course. They deliver timely and accurate enrolment tasks and provide first line support via the Pamoja help centre. They deliver a smooth on boarding experience for schools, students and Pamoja teachers. All this focus with the aim to increase and retain student enrolments in line with growth targets.

Responsibilities

1. School Services Admissions Co Ordinator: Deliver a high-quality service enabling smooth on boarding process and quality service.

• Support new and current schools with student enrolment.
• Process new student registrations.
• Process student level switches and registration changes.
• Deliver first line technical support to the Pamoja community.

2. Escalation: Provide the appropriate level of escalation.

• Ensure the appropriate level of escalation is reached in a timely manner.

3. Accurate System Updating.

• Update CRM and cross checking to support Finance reconciliation.
• Flag students within system to trigger correct invoicing.

4. Supporting activities. Responsibilities may include but not be limited to:

• Support and work closely with all Pamoja internal teams including Academic Operations Officers, Course Advisors the Principal of Online courses.

Skills and Experience

• Proven customer service experience and a strong attention to detail.
• Able to work under pressure and deliver to tight deadlines.
• Knowledge of CRM systems and practices.
• Customer orientation and the ability to adapt/respond to different types of characters.
• Demonstrates excellent communication skills.
• Ability to multitask and prioritise effectively.
• Ability to work in an ever-changing environment.

Key information:

• Date of the employment: from 16th August 2021 to 8th October 2021 (3 month contract)
• 35 hours per week
• There will be a requirement for some half day weekend working during September

• Monthly Health & Wellness Allowance

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Faria operates a safer recruiting policy and the successful applicant may be required to complete an enhanced disclosure from the DBS and an Enhanced Check for Regulated Activity.

Please note: Due to a high volume of applicants, only shortlisted candidates will be contacted.