Founded in Oxford in 2009, Pamoja is the leading online course provider for the world’s most sought-after international secondary school curricula. It is the only company authorised by the International Baccalaureate to provide online courses for the IB Diploma, and it is accredited by Cambridge Assessment International Education as a Cambridge International School. Over the past decade, Pamoja has developed a truly global community of learners, expanding the curriculum of its international school customers and providing their students with a broader range of course options and increased opportunities for personalised learning. During the 2020-21 academic year, Pamoja enrolled more than 3,700 students from 749 schools in 110 countries.
Faria is a leader in international education systems & services, offering an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in 155 countries.

Business Development Consultant - Americas Region - Based from home

We are seeking a Business Development Consultant to share our passion and products with both new and our existing schools around the globe and drive new business opportunities across our product range. If you have a passion for education and have the proven ability to develop strong customer relationships and drive highly consultative business development opportunities, we would like to hear from you.

You will have the opportunity to work alongside bright, mission-driven colleagues that are passionate about making a difference, in a diverse, friendly and informal environment. With the continued expansion of the business you will have the opportunity to develop a strong career development path.

Role & Responsibilities:

• Plan, organise and structure daily & weekly outbound calling activities by school type, region and IB/CI profile

• Promote and evangelise the entire range of learning and development solutions, services and products by establishing contact with clients typically over the phone and via video conferencing

• Undertake a consultative customer needs analysis identifying the buying motivation for adopting the Pamoja Online Courses & Pamoja Lesson Suite as an integral part of the schools curriculum offering.

• Manage all new customer opportunities through the Pamoja sales cycle; from prospect to closed, ensuring all opportunities are logged accurately in the internal CRM KBL
• Support Finance with chasing up unpaid invoices for your school accounts
• Providing weekly goals/forecasts and reports as required
• Communicate professionally, effectively and knowledgeable internally and externally, at all levels both in person, and on the phone/video call
• Represent Faria/Pamoja at worldwide IB conferences
• Ensure that customers receive the highest level of consistent customer service; displaying a positive, enthusiastic and professional attitude at all times and manage customer issues appropriately
• Coordinate with the School Services/Admissions and ManageBac teams to ensure a smooth client transition at the point of registration
• Work individually and as part of a team, creating and maintaining positive relationships within each targeted school
• Work closely with the ManageBac AM’s/Sales team to share customer information and support lead generation across products for both Faria and Pamoja
• Contribute to team professional development
• Work closely with Marketing, School Services and Business Operations, to support and share relative business intelligence

What are we looking for?

• A driven and proven business development consultant who has excellent customer service and Account Management skills

• A team player is essential, with exceptional influencing and communication skills and a flexible approach to thrive in a dynamic fast evolving environment

• Knowledge of the education sector and/or experience within EdTech sales is essential and a must have for a successful applicant.

• Educated to A Level or equivalent, as a minimum
• A candidate who understands having conversation at different levels of the education sector and adapting their skills and knowledge to varying needs

Future Milestones:

• Internalised Faria Habits & Routines
• Internalised support & implementation processes encompassing
• Proven Commitment during Crisis

Capabilities & Character:

• Product Knowledge & Understanding of Customer ‘Jobs-to-be-Done’
• Proficiency with all Customer Success Tools (Jira, Zendesk, Google Docs, Zoom, GoToWebinar, etc)
• Ability to work autonomously and collaborate with other departments on small projects and tasks
• Improvement based on feedback and observation of others
• Online Presence & Responsive Communication
• Customer-empathy and quick resolution
• Responsibility and ownership of tasks and projects
• Collaboration across teams and timezones

Success Matrix:

• A number of Demo’s/Qualification calls completed
• Clean & consistently filled pipeline
• Beating individual sales targets

Please note: This is a remote working position, where you will be based from your home address

Benefits:

• Competitive salary, plus eligible for support team variable compensation plan
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development Budget
• Iternational Travel Opoortunities

Please note that Pamoja Education is an expanding and changing organization, this description

reflects the general nature and level of work assigned to the role. However, it does not restrict the right to reassign duties or responsibilities at any time based on business needs if the work is similar, related or a logical assignment to the position.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Faria operates a safer recruiting policy and the successful applicant may be required to complete an enhanced disclosure from the DBS and an Enhanced Check for Regulated Activity.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Faria operates a safer recruiting policy and the successful applicant may be required to complete an enhanced disclosure from the DBS and an Enhanced Check for Regulated Activity.

Please note: Due to a high volume of applicants, only shortlisted candidates will be contacted.