Outpost24 is a leading cyber assessment company focused on enabling its customers to achieve maximum value from their evolving technology investments. By leveraging our full stack security insights to reduce attack surface for any architecture, Outpost24 customers continuously improve their security posture with the least effort. Over 2,000 customers in more than 40 countries around the world trust Outpost24 to assess their devices, networks, applications, cloud and container environments and report compliance status for government, industry sector, or internal regulations. Founded in 2001, Outpost24 serves leading organizations across a wide range of segments including financial and insurance, government, healthcare, retail, telecommunications, technology, and manufacturing.
The role of Product Expert includes remote collaboration with customers to solve complex issues, collecting and tracking information and details of the problem, troubleshooting the issues and escalating the calls to advanced personnel, if necessary. On top of being highly technical, this position also requires you to have strong communication and organizational skills. Bringing either your exceptional customer service skills or your technology background, you’ll provide technical assistance to our customers as they use our products.
In Customer Support, our mission is to ensure all our customers and partners have a great user experience with our products and feel empowered throughout their journey with us. As we are a global company with customers and partners around the world, we are available 24 hours per day 7 days per week for severity 1 or 2 incidents reporting and to ensure that every customer gets the technical expertise they need by qualified technology and security experts.
You are a hungry self-starter and you are passionate about the technical needs of new environments, mapping their often-challenging needs to our technology to deliver a solution that will scale and provide ongoing value.
We offer a flexible and dynamic work environment where you are surrounded by knowledgably people willing to go the extra mile. We take pride in being the trusted partner of all our stakeholders; internally and externally. If this sounds like a match for you, we look forward to hearing from you.
As part of the recruitment process you must be able to pass a background check in order to qualify for this position.