Salary: £23,000 DOE (negotiable for right candidate) + Bonus Hours: Full Time 37hrs per week Location: Remote working with 1-2 days a week in our Northampton office Contract: Permanent

OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.

We pride ourselves on our family-like culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK’s leading energy sales solution provider.

If you are passionate about providing excellent service, enjoy working in a team, and want to accelerate your career within a challenging but rewarding environment, we want to hear from you! Apply now and be part of our innovative and growing team at OnlineDIRECT.

As a Sales Support Administrator, you will play a crucial role in delivering an exemplary service to our customers and suppliers. Your responsibilities will include being the first point of contact for customers, providing information and guidance to complete and secure energy contracts.

Developing strong internal and external relationships, delivering efficient phone service, and having a comprehensive understanding of supplier-specific terms and conditions are key aspects of this role.

• First point of contact for customers, guiding them through the energy contract process.
• Develop strong internal and external relationships for collaborative service and effective resolution of contract queries.
• Provide efficient phone service, support, and query responses in accordance with SLA’s.
• Develop a full understanding of supplier-specific terms and conditions for accurate query processing and advice.

• Previous experience in a Utilities background is desirable.
• 1-2 years of administrative and customer service experience.
• Confident, friendly, and professional telephone manner.
• Good attention to detail and ability to produce high accuracy work.
• Excellent communication skills (written and verbal).
• Proficient in Microsoft Office Suite.
• Experience in answering and dealing with a wide variety of queries.

Benefits

OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development opportunities and various perks designed to enhance employees quality of life and wellbeing. Here's a breakdown:

· Competitive Salary + Bonus

· Career Development & Ongoing Training

· 25 days annual leave, in addition to bank holidays. There’s also an option to purchase additional days

· Dedicated Volunteering day

· Company Pension

· Cycle to Work Scheme

· Employee Reward Schemes

· Team Incentive Days

· Death In Service (DIS)

· Health Cash Plan

· Employee Assistance Program (EAP)

· Early Friday Finish