Field Quality Engineer West Africa (CIV / Ghana)

Zola Electric Yamoussoukro Cote d'Ivoire Hardware Engineering

Company Description

Uncover hidden opportunities to make a global impact.  Zola Electric is a growth-stage start up that’s on track to light a million homes in Africa over the next couple of years with clean, affordable solar energy. At the heart of our business is innovative solutions that delight our customers. We are looking for a Field Quality Engineer to ensure all products meet customer and company requirements. 

This may be your dream job if you’re someone who dreams of combining your knowledge and skills enabling Zola Electric to change the renewable energy landscape. You’ll also need to be passionate about bringing solar energy to off-grid and other underserved markets — billions of people around the world — with the unique social, technical, and business challenges that come along with it. You are inspired by the opportunity to unleash whole continents of human potential, and motivated to help build a truly epic business. 

Zola Electric, through its consumer brand Zola, combines Silicon Valley technology with local expertise to offer African homes and businesses a long-term solar solution to an unreliable grid. Adaptable to both energy needs and income, Zola Electric’s solution can be bought over time through a leasing structure. The first few watts starts a chain reaction that enables people to achieve commonly held aspirations: security, education, access to information, and a longer and more efficient day.

Today, Zola Electric powers more than 100,000 homes and businesses across Tanzania, Rwanda and Côte d’Ivoire. Zola Electric’s investors include: SolarCity, Vulcan Capital, DBL Partners, The Packard Foundation, Helios Investment Partners, and responsibility. Zola Electric is the recipient of the 2016 UN Momentum for Change Award, Zayed Future Energy Prize, and the 2015 Global Cleantech 100. For more information, visit www.offgrid-electric.com

Position

Zola Electric is seeking a Field Quality Engineer who will determine the overall product quality based on: evaluation of detailed requirements, customer feedback, and test results. The job also involves designing and troubleshooting prototypes that explore future technologies & user experiences. The Quality Engineer will work with Design Engineering, Manufacturing Engineering, and Operations to address and improve quality/reliability and manufacturability issues. Work will require leadership of cross-functional teams.

The ideal candidate will have great technical writing skills and some experience in lean manufacturing methodology and/or Design for Excellence (DFx). Additional relevant skills are: data collection and analysis, renewable energy knowledge, and working proficiency in English and French. 

  • Track and manage Quality Improvement projects to ensure consistent high product quality

  • Develop test plans to validate design intent and product performance

  • Run field testing, coordinate product installations, collect and analyze data, and report customer feedback

  • Setup sustaining product repair processes for debugging and repair of new and existing products

  • Track field failure rate and drive resolution leveraging the cross functional team for in-market products

  • Train a team of technicians supporting field testing and workshop repair

Requirements

  • Bachelors of science in Electrical, Electronics or Mechanical engineering;

  • 3 - 5 years of experience in testing & troubleshooting complex hardware and software systems;

  • Hands-on experience in prototyping, troubleshooting, and manufacturing support for embedded systems;

  • Detail oriented with strong recordkeeping and organizational skills ;

  • Experience working with renewable energy technologies;

  • Candidate will be primarily based in West Africa (CIV or Ghana) with ability to travel locally and overseas as necessary (about 25%+ travel may be necessary);

  • Experience with project and people management and ability to drive issues to closure and influence change;

  • Experience in C or other embedded system languages;

  • Data analysis and reporting skills with proficiency in analysis tools such as MS Excel, SQL & Looker;

  • Working proficiency in English and French (ILR - Level 3 and above).

Other information

  • Travel to some of the loveliest and most exotic parts of Africa

  • The opportunity to directly improve millions of lives. By bringing sustainable electricity to a part of the world where 90% of people have no grid access - Few other activities can provide as fundamental an impact on human lives as this.

  • World-class medical, dental, and vision benefits

  • Some of the smartest, most committed, and hardest working international colleagues in a distributed environment

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Data Privacy Notice
Zola Electric believes strongly in protecting the privacy of the personal data you provide to us. We also believe it is important to inform you about how we will use your personal data. This document explains how we may process your personal data and the rights you have in this respect. Therefore, we encourage you to read this Privacy Notice carefully.

Scope of this Privacy Notice
This Privacy Notice applies to all personal data of applicants processed by Zola Electric in connection with our recruitment process.

About Zola Electric’s recruitment process
You may apply for a position within Zola Electric anywhere in the world via our online recruitment application system. By means of this recruitment system you may create a profile and apply for a specific vacancy. Via the use of this application and submission of related information, you may provide personal data to Zola Electric in connection with the recruiting process. We may process personal data for recruitment purposes including organizing selection procedures and manage applications.

Type of data we collect
When you interact with Zola Electric in connection with the recruitment process, we may ask or receive certain personal data, including, but not limited to:

  • Personal data allowing identification of the candidate and practical organization: first name, surname, address and country of residence, email address, telephone number.
  • Personal data allowing the verification of the eligibility and selection criteria as laid down in the vacancy notices: education and training (diploma awarded), professional experience (job title, length, company name, company type and web address of company (optional), main tasks and responsibilities), linguistic and job related skills and competencies and areas of interest.

  • As well, in some countries, including US, we may ask for information such as gender, race and ethnicity for the purposes of monitoring equal opportunity.

Third parties
Your personal data will be processed and stored by a Zola Electric trusted third party partner, Cezanne HR. Cezanne HR is involved in providing and facilitating the recruitment process, such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other services. Any other disclosures to third parties will only be made when required by law. Cezanne HR is a configurable, cost-effective and GDPR-compliant human resource software system.

Zola Electric required Cezanne HR to provide a comparable level of protection to your personal data as Zola Electric provides, to keep your personal data confidential, to only process your personal data for the purposes for which it was disclosed and to only access the minimum amount of data they need to deliver a specific services related to the recruitment process.

Transfers
Your personal data may be processed and transferred to countries outside of your country or jurisdiction during the recruitment process. These countries or jurisdictions may not have similar data protection laws. If Zola Electric transfers your data, we will take steps to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection.

Data Retention
Zola Electric will take reasonable steps to ensure that we retain your personal data only for so long as is necessary for the purpose for which it was collected, or as required under any contract or by applicable law.

Data Security
Zola Electric recognizes its responsibility to protect the information you entrust to us. Zola Electric maintains, and requires its third party, Cezanne HR, to maintain, technical and organizational measures to protect your data.

Your rights
Once you have provided us with your personal data, you will be able to access this information. If you would like to exercise your rights, such as to access, review, correct, update or erase personal data, please contact us at: dataprotectionofficer@zolaelectric.com. For your protection, we may need to verify your identity before responding to your request.

Changes to this Privacy Notice
This Privacy Notice may change from time to time. The most current version of the Privacy Notice will always appear on the site. The most recent version shall supersede any and all other versions of this Privacy Notice. Zola Electric reserves the right to change or modify this Privacy Notice at any time and at its sole discretion by posting revisions. Therefore, we encourage you to check back often to learn about those changes.

Contact us
We strongly believe in protecting the privacy of the personal data you share with us. Please contact us if you have any questions, complaints or suggestions about this Privacy Notice at: dataprotectionofficer@zolaelectric.com.

 

Gert Jan van Sluis


Director Human Capital
Zola Electric

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