MEDECINS SANS FRONTIERES UK

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.

MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector.

Amazing opportunity to work for a well-known international charity and meaningfully contribute to the outstanding work that MSF does around the world by taking care of the reception at our London office.

Best suited candidate will genuinely care about our mission in the world and be able to focus on contributing to it by carrying out their day to day duties at our London office with excellence.

The receptionist has a significant impact through providing great service to donors, visitors and callers.

You will join a close-knit and supportive team. We aim to provide an outstanding office environment and are committed to continuous improvement in all we do.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London, 100% in office

Salary: £24,033.89 - £26,063.42 per annum

Job Purpose:

The receptionist in MSF plays a key role in providing the best possible welcome to anyone who enters the office and in ensuring smooth running of supporting functions of the MSF London office. The receptionist has a significant impact through providing great service to donors, visitors and callers. They undertake a wide range of administrative tasks as well as assist with managing of office services volunteers.

The reception function is right at the heart of the MSF office and really impacts creating a positive working environment and office culture as a whole.

Context:

The Services team is formally made up of the Office Manager, Office Manager Assistant and Receptionist, headed up by the Head of Finance & Office Services. It is a function that liaises directly with a number of cross-departmental groups within MSF UK, as well as with our office volunteers and our doners and supporters who call in to either donate or ask questions about what we do.

The role is the first point of contact for any visitors or suppliers to the office as well as being the first point of contact for any calls from the public and doners.

Please download the job description and person specification below for full details of the role.

Knowledge, Skills & Experience:

• Previous office, reception and front of house experience.
• Understanding of a cloud based telephone system.
• Proven verbal communication skills with a good, clear telephone manner and customer service approach.
• Good written skills including the ability to write clearly and accurately.
• Good computer skills including speedy typing.
• Ability to organize and keep spaces tidy.
• Proficient experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK

Candidates must have the right to work in the UK. Please click here to check whether you have the right to work in the UK. If you would like to discuss your right to work status further, please contact [email protected].

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date.

Incomplete applications will not be considered.

Recruitment timetable:

• Closing date for applications: 30 November 2023, 11.59pm (GMT)
• Interviews: TBC

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting [email protected]

Examples of adjustments we can make:

• offering you an alternative if you are unable to use our online application system
• providing necessary information, such as the job description or assessment materials, in an alternate format
• allowing you to have someone with you during an interview for example, a Sign Language interpreter.

For questions, issues or further information, please contact [email protected].

We look forward to receiving your application!