Marlborough Group is a successful investment business that manages over £10 billion for over 200,000 clients and employs some of the UK’s most respected fund managers. The Group has its headquarters in Bolton and offices in London, Lichfield, Peterborough, Bristol and Dublin.

The Group employ more than 235 people across its business lines being:

• Marlborough Limited – The Group’s investment management business
• Investment Fund Services Limited – The groups Authorised Corporate Director (ACD) Authorised Fund Manager business
• IFSL Administration – The Group’s platform business

Marlborough Group’s success has been built on a reputation for excellence in active fund management, with the Group leading the way in industry expertise, service quality, product understanding and added value for our investors.

As we continue with our ambitious growth plans, we are looking for talented people who share our values and will grow and develop as financial services professionals. That means putting our investors at the forefront of everything we do and constantly striving for excellence in the service we deliver.

In addition to receiving a comprehensive benefits package, successful candidates will join a team who are committed to collaborative working in an environment where personal and professional development are genuinely valued.

Role Purpose

· Deliver exceptional levels of service in respect of the handling of client instructions.

· Ensuring adherence to relevant FCA regulations;

· Manage and mitigate risk, including to the firm’s reputation;

· Ensure adherence to service level agreements;

· To provide effective oversight and monitoring of the team’s workflows.

Key Responsibilities

· Reconciliation of cash into and out of business and client bank accounts;

· Accurate processing of payments in accordance with SLAs;

· Prompt investigation and resolution of errors and discrepancies;

· Preparation of the daily Client Money reconciliation;

· Preparation of monthly commission runs;

· Review and authorisation of payment runs and reconciliations;

· Monitoring and management of debtors and creditors.

· Ensure all issues are resolved in a timely manner

· Ensure all consumers are provided with clear information and are kept appropriately informed before, during and after execution as per TCF (Treating Customers Fairly) guidelines.

· Support other Operational Teams where required

· Advise the relevant stakeholder of all outstanding and current issues

· Adhering to all procedures and regulatory requirements

· Escalation of issues to management in a timely manner;

Essential Skills:

· PC literate

· Professional telephone manner

· Ability to prioritise and work to deadlines

· Logical approach to problem solving

• Ability to problem solve and deal with complex queries

· Excellent verbal and written communication skills with internal and external stakeholders

· Ability to work in a fast-paced working environment

· Strong numerical skills

· Good attention to detail

• Investor focused
• Regulatory knowledge and development skills supporting CASS (Client Assets) in particular:
• CASS 7 (Client Money Rules)

Beneficial skills:

· Intermediate/Advanced MS Excel skills

. Proficiency with MS Office programme suite

Essential Qualifications:

. 5 GCSEs Grade A-C or equivalent (must include Maths and English)

Beneficial Qualifications:

· IOC qualification, or willingness to study towards it

Essential Experience:

. Previous experience in a similar role

Personal Qualities:

· Ability to work as part of a team

. Ability to work under pressure

. Positive attitude

. Ability to be flexible and learn quickly

. Interest in financial services

Benefits:

Competitive salary with annual salary reviews

25 days annual leave plus statutory bank holidays

9% non-contributory pension

Annual discretionary bonus scheme

Long Term Incentive Plan

Private Healthcare Scheme

Death in Service at 5 x annual salary

35 hour working week

Training for IOC and other relevant qualifications

Exam completion bonus £500 (IOC)

Study leave

Cycle 2 work scheme

Eye test reimbursement

Your birthday off

Christmas party and paid for social events during the year

13 weeks fully paid maternity leave

2 weeks fully paid paternity leave