Client Data Administrator

The Marlborough Group Bolton United Kingdom Dealing & Registration
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Company Description

Marlborough Group is a successful investment business that manages over £10 billion for over 200,000 clients and employs some of the UK’s most respected fund managers. The Group has its headquarters in Bolton and offices in London, Lichfield, Peterborough, Bristol and Dublin.


The Group employ more than 235 people across its business lines being:

  • Marlborough Limited – The Group’s investment management business
  • Investment Fund Services Limited – The groups Authorised Corporate Director (ACD) Authorised Fund Manager business
  • IFSL Administration – The Group’s platform business


Marlborough Group’s success has been built on a reputation for excellence in active fund management, with the Group leading the way in industry expertise, service quality, product understanding and added value for our investors.


As we continue with our ambitious growth plans, we are looking for talented people who share our values and will grow and develop as financial services professionals. That means putting our investors at the forefront of everything we do and constantly striving for excellence in the service we deliver.


In addition to receiving a comprehensive benefits package, successful candidates will join a team who are committed to collaborative working in an environment where personal and professional development are genuinely valued.

Position

Role Purpose

To process register changes & updates in line with Company / team objectives, Service Level Agreements and scheme particulars whilst ensuring adherence to relevant internal procedures and FCA requirements.


The role involves processing registration instructions i.e. all updates to the register from retail and professional investors. Registration updates may be received by telephone, application form or electronically, including email & smart technology solutions.


Key Responsibilities

  • Ensure that all registration updates are executed correctly in line with agreed Service Level Agreements (SLAs)
  • Ensure all registration updates are executed with a high degree of accuracy
  • Ensure all issues are resolved in a timely manner
  • Perform transfers of stock between clients
  • Ensure all consumers are provided with clear information and are kept appropriately informed before, during and after execution as per TCF (Treating Customers Fairly) guidelines.
  • Respond to queries raised by internal areas, Independent Financial Advisers, and clients, efficiently and professionally. This includes both verbal and written correspondence
  • Support other Operational Teams where required
  • Advise the relevant stakeholder of all outstanding and current issues
  • Undertake additional projects as directed from time to time
  • Adhering to all procedures and regulatory requirements
  • Escalation of issues to management in a timely manner

Requirements

Whilst previous experience in a similar role is preferred, it is not essential, however this role is best suited to someone with an interest in financial services.

Essential skills

  • Good numeric skills
  • Attention to detail
  • Accurate inputting skills
  • Excellent written and verbal communication skills
  • Ability to problem solve and deal with complex queries
  • Ability to prioritise & work to strict deadlines
  • PC literacy and internet skills
  • Professional telephone manner
  • Regulatory knowledge and development skills supporting CASS (Client Assets) in particular:
  • CASS 7 (Client Money Rules)
  • CASS 8 (Mandates)

Beneficial Skills:

  • Excellent working knowledge of Microsoft Excel

Qualifications:

  • 5 GCSE’s Grade A-C (must include Mathematics and English)

Personal qualities:

  • Ability to function as part of a team
  • Confident manner both written and verbally
  • Ability to work under pressure
  • Positive attitude
  • Ability to be flexible and learn quickly
  • Ability to make a positive contribution to both the team and the Company

Other information

Benefits:

  • Competitive salary with annual salary reviews
  • 25 days annual leave plus statutory bank holidays
  • 9% non-contributory pension
  • Annual discretionary bonus scheme
  • Private Healthcare Scheme
  • Death in Service at 5 x annual salary
  • 35 hour working week
  • Training for IOC and other relevant qualifications
  • Exam completion bonus £500 (IOC)
  • Study leave
  • Cycle 2 work scheme
  • Eye test reimbursement
  • Your birthday off
  • Christmas party and paid for social events during the year
  • 13 weeks fully paid maternity leave
  • 2 weeks fully paid paternity leave