Marlborough Fund Managers Limited was formed in 1986. The wider Marlborough Group consists of a number of businesses which provide products and services in the Financial Services arena. The Group continues to see strong positive organic growth and will look to continue to expand through further acquisitions where this is viable. The Marlborough Group has in excess of £11 Billion under management in a mixture of unit trusts, open ended investment companies (OEICs) and discretionary management portfolios.

Team Aims

• To process all registrations in an accurate and timely manner from a variety of data feeds.
• To ensure registrations are processed in line with internal procedures.
• Provide exceptional levels of customer service.
• To be sufficiently fluent in many technical aspects of collective investment scheme administration to service client questions and queries.
• Answer client queries correctly first time.
• Follow up on client queries where necessary.
• Manage and minimise risk, including reputational risk.
• Ensure adherence to client service level agreements.
• Complete administration duties accurately and within given timeframe.
• To ensure that FCA regulations are adhered to.

Role Purpose

To process register changes & updates in line with Company / team objectives, Service Level Agreements and scheme particulars whilst ensuring adherence to relevant internal procedures and FCA requirements.

The role involves processing registration instructions i.e. all updates to the register from retail and professional investors.  Registration updates may be received by telephone, application form, fax, electronically including email & smart technology solutions.

Primary Responsibilities

1. Ensure that all registration updates are executed correctly in line with agreed Service Level Agreements (SLAs)
2. Ensure all registration updates are executed within SLAs with a high degree of accuracy at all times
3. Ensure all confirmation issues are resolved in a timely manner
4. Generate statements and deal with resultant reconciliation queries
5. Ensure all consumers are provided with clear information and are kept

appropriately informed before, during and after the point of sale as per TCF (Treating Customers Fairly) guidelines.

1. Respond to queries raised by Investor Support or any other internal areas, Independent Financial Advisers and Clients, efficiently and professionally
2. Support other Operational Teams where required
3. Advise the Head of Dealing & Registration of all outstanding and current issues
4. Undertake additional projects as directed from time to time, by the Head of Dealing & Registration

Secondary Responsibilities

1. To identify potential problems and to bring those to the attention of the Section Head.
2. To look for ways in which internal procedures can be improved and to bring those to the attention of the Section Head.

To assist, when necessary, in other areas within the operation (this list is not exhaustive)

Skills Required

• Good numeric skills
• Attention to detail
• Accurate inputting skills
• Excellent communication and interpersonal skills
• Ability to problem solve and deal with complex queries
• Ability to prioritise & work to strict deadlines
• PC literacy and internet skills
• Excellent working knowledge of Microsoft Excel
• Professional telephone manner

Qualifications

• 5 GCSE’s Grade A-C (must include Mathematics and English)
• Completion or working towards an IOC (Investment Operations Certificate) qualification (desirable but not essential as the business fund training in this area)

Experience

• Previous experience in a similar role would be advantageous.

Personal Qualities

• Ability to function as part of a team
• Confident manner both written and verbally
• Attention to detail
• Ability to work under pressure to close deadlines
• Positive attitude
• Ability to be flexible and learn quickly
• Ability to make a positive contribution to both the team and the Company

Benefits:-

• Competitive salary with annual salary reviews
• 8% non-contributory pension
• Annual discretionary bonus scheme
• AXA Private Healthcare Scheme
• Death in Service at 5 x annual salary
• 35 hour working week
• Training for IOC and other relevant qualifications
• Exam completion bonus £500 (IOC)
• Study leave
• Childcare voucher scheme
• Cycle 2 work scheme
• Eye test reimbursement
• Additional 1.5 days discretionary Christmas leave
• Christmas party and paid for social events during the year
• 13 weeks fully paid maternity leave
• 2 weeks fully paid paternity leave
• Perkbox membership - access to more than a hundred rewards, ranging from free food in major UK restaurants, to movie tickets, to phone insurance and more.