Marlborough Fund Managers Limited was formed in 1986. The wider Marlborough Group consists of a number of businesses which provide products and services in the Financial Services arena. The Group continues to see strong positive organic growth and will look to continue to expand through further acquisitions where this is viable. The Marlborough Group has in excess of £11 Billion under management in a mixture of unit trusts, open ended investment companies (OEICs) and discretionary management portfolios.

Team Aims

• To process all deals and registrations in an accurate and timely manner from a variety of data feeds.
• To ensure deals and registrations are processed in line with internal procedures.
• Provide exceptional levels of customer service.
• To be sufficiently fluent in many technical aspects of collective investment scheme administration to service client questions and queries.
• Answer client queries correctly first time.
• Follow up on client queries where necessary.
• Manage and minimise risk, including reputational risk.
• Ensure adherence to client service level agreements.
• Complete administration duties accurately and within given timeframe.
• To ensure that FCA regulations are adhered to.

Role Purpose

To process deals and registrations in line with Company / team objectives, Service Level Agreements and scheme particulars whilst ensuring adherence to relevant internal procedures and FCA requirements.

The role involves processing dealing instructions i.e. purchases and redemptions of our funds, from retail and professional investors.  Orders may be received by telephone, application form, fax, electronically including email.

Primary Responsibilities

1. Ensure that all trades are executed correctly in line with agreed Service Level Agreements (SLAs)
2. Ensure all trades are executed within SLAs with a high degree of accuracy at all times
3. Ensure all confirmation issues are resolved in a timely manner
4. Generate statements and deal with resultant reconciliation queries
5. Ensure all transactions meet TCF (treating customers fairly) guidelines
6. Respond to queries raised by Client Services or any other internal areas, Independent Financial Advisors and Clients, efficiently and professionally
7. Support other Operational Teams where required
8. Advise the Head of Dealing & Registration of all outstanding and current issues
9. Undertake additional projects as directed from time to time, by the Head of Dealing & Registration

Secondary Responsibilities

1. To identify potential problems and to bring those to the attention of the Section Head.
2. To look for ways in which internal procedures can be improved and to bring those to the attention of the Section Head.
3. To assist, when necessary, in other areas within the operation (this list is not exhaustive)

Skills Required

Excellent numeric skills

Attention to detail

Accurate inputting skills

Excellent communication and interpersonal skills

Ability to problem solve and deal with complex queries

Ability to prioritise

PC literacy and internet skills

Excellent working knowledge of Microsoft Excel

Professional telephone manner

Qualifications

5 GCSE’s Grade A-C (must include Mathematics and English)

Completion or working towards an IAQ (Investment Administration) qualification (desirable but not essential as the business fund training in this area)

Experience

Previous experience in a similar role would be advantageous.

Personal Qualities

Ability to function as part of a team

Confident manner both written and verbally

Attention to detail

Ability to work under pressure to close deadlines

Positive attitude

Ability to be flexible and learn quickly

Ability to make a positive contribution to both the team and the Company

- Competitive salary with annual salary reviews

- 8% non-contributory pension

- Annual discretionary bonus scheme

- AXA Private Healthcare Scheme

- Death in Service at 5 x annual salary

- 35 hour working week

- Training for IOC and other relevant qualifications

- Exam completion bonus £500 (IOC)

- Study leave

- Childcare voucher scheme

- Cycle 2 work scheme

- Eye test reimbursement

- Additional 1.5 days discretionary Christmas leave

- Christmas party and paid for social events during the year

- 13 weeks fully paid maternity leave

- 2 weeks fully paid paternity leave

- Perkbox membership - access to more than a hundred rewards, ranging from free food in major UK restaurants, to movie tickets, to phone insurance and more.

We also offer the usual standard benefits such as discretionary sick pay, statutory maternity leave, bereavement leave and flexible working arrangements where practical.