Change Manager

The Marlborough Group Bolton United Kingdom Administration Bolton
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Company Description

Marlborough is a rapidly growing investment group that manages more than £9.5 billion for over 200,000 clients and employs some of the UK’s most respected fund managers.  The group has its headquarters in Bolton and offices in London, Peterborough, Staffordshire, Guernsey and Dublin.  The companies in the group – Marlborough Fund Managers, Marlborough Investment Management, Marlborough International, Investment Fund Services Limited (IFSL) and IFSL International – employ more than 200 people.

Marlborough’s success has been built on a reputation for excellence in active fund management, with the group leading the way in industry expertise, service quality, product understanding and added value for our investors.

As we continue with our ambitious growth plans, we are looking for talented financial services professionals who share our values and can help us ensure they remain at the heart of the business. That means putting our investors at the forefront of everything we do and constantly striving for excellence in the service we deliver.  In addition to receiving a comprehensive benefits package, successful candidates will join a team who are committed to collaborative working in an environment where personal and professional development are genuinely valued.

Position

The role of the Change Manager is to ensure that all change initiatives across the business are understood, that users are prepared to adopt the new ways of working ensuring that business processes, working practices, systems and support structures across the business are adjusted in order to drive tangible and non-tangible business benefits.

  • Deliver exceptional levels of service in respect of project deliverables.
  • Provide effective oversight, coordination and monitoring of project plans;
  • Working alongside multiple internal / external stakeholders ensuring deliverables are met within timeframes;
  • Manage and mitigate risk, including to the firm’s reputation;

Principle Accountability

The Change Manager must ensure that each initiative is effectively delivered into the relevant business areas by means of carefully developed and co-ordinated change management plans. Specifically, the Change Manager will ensure:

  • Carry out independent research to keep up to date with changes to the regulatory environment.
  • Each different business area is sufficiently prepared for the impact of the new ways of working
  • There is sufficient support available for the new ways of working to operate in a ‘business as usual’ state
  • To support colleagues whilst the transition is taking place
  • Full adoption and utilization is maximised
  • Reinforcement plans are in place
  • Experience of working in a financial service setting and understanding of the financial service’s regulatory environment

Key Responsibilities

  • To be responsible for the delivery of effective change management
  • Working with operational managers to embed changes within the business. Identifying what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits.
  • To identify and support any additional change managers, key users, and change agents in the development of appropriate change management plans for any change initiatives.
  • To deliver change management activities to ensure ongoing stakeholder and user engagement. Activities will include, but not limited to
    • Plan business change activities for the project
    • Deliver and implement Project Change approach plan and strategy
    • Training Needs Analysis strategy and plan
    • Capture, track and update benefits profiles
    • Appropriate change impact assessment work
    • Business Readiness activities
    • Stakeholder Engagement and management approach
    • Lead and promote effective ways of working within the team
    • Lead the transition to BAU
    • Reporting, planning, managing to plan, managing risks/issues, appropriate escalation
    • Ongoing support structure and continuous improvement plans identified
  • To liaise with the owners of any other relevant plans to ensure that change requirements remain fully linked to and part of the overall process for managing change initiatives across.
  • To ensure that business stability is maintained during the transition and that the changes are effectively integrated into teams.
  • To identify and implement mechanisms by which benefits can be realised and measured and to support the Business in taking ownership of the required activities.
  • To initiate reviews to ensure that the new capabilities are being embedded and established
  • Such other activities as may be required to fulfil your responsibilities.

Requirements

Essential Skills:

  • PC literate
  • Ability to prioritise and work to deadlines
  • A solid understanding of how people go through change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Excellent verbal and written communication skills
  • Good attention to detail 
  • Ability to establish and maintain strong relationships

Beneficial Skills:

  • Intermediate/Advanced MS Excel skills
  • Proficiency with MS Office programme suite

Essential Qualifications:

  • 5 GCSEs Grade A-C (must include Maths and English)
  • Change management certification or relevant qualification

Experience:

  • Previous experience in a similar role within the financial services industry.

Personal Qualities:

  • Ability to work as part of a team
  • Positive attitude
  • Friendly, approachable and professional manner
  • Flexibility and adaptability
  • Leadership skills

Other information

Benefits:-

  • Competitive salary of £30,000 - £40,000 (dep. on experience) with annual salary reviews
  • 25 days annual leave plus statutory bank holidays
  • 9% non-contributory pension
  • Annual discretionary bonus scheme
  • Private Healthcare Scheme
  • Death in Service at 5 x annual salary
  • 35 hour working week
  • Training for IOC and other relevant qualifications
  • Exam completion bonus £500 (IOC)
  • Study leave
  • Cycle 2 work scheme
  • Eye test reimbursement
  • Your birthday off
  • Christmas party and paid for social events during the year
  • 13 weeks fully paid maternity leave
  • 2 weeks fully paid paternity leave
  • Perkbox membership - access to more than a hundred rewards, ranging from free food in major UK restaurants, to movie tickets, to phone insurance and more.