About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

Service Delivery Manager

Manchester (with hybrid working)

Are you a Service Delivery Manager and someone who’d love the opportunity to develop your career with market-leading technology solutions business? If so, then read on…

Your role

In this role of Service Delivery Manager you are responsible to achieving M247’s strategic objective to differentiate through exceptional customer experience. Working closely with the Sales, Sales Engineer, and Managed Service teams to foster strong successful relationships with key customers.

What you’ll do

• You’ll understand who the key stakeholders (decision makers) are within a customer’s organisation and builds strong relationships with them.
• You’ll collaborate with Sales, Sales Engineers and Managed Service pod during the service design of a new or changed solution to leverage their unique understanding of the customer.
• You’ll advocate the customer within M247 by escalating internally where expected standards are not being met.
• You’ll translate the customer’s feedback into a Service Improvement action plan and co-ordinates delivery of this.
• You’ll complete Service Performance Reviews with customers, providing reporting on KPIs and insight in to the results that leads to action.
• You’ll utilise tools and unique understanding of the customer to undertake capacity planning for the customer’s requirements, leading to up-sell and cross-sell opportunities.
• You’ll work with Customer Experience and Success functions to maintain high performance levels for service-related processes and implement improvement activities where necessary.
• You’ll work with Major incident management, to coordinate with resolution parties, and establish effective communication between stakeholders during incidents and for post-incident reviews.

Your package and perks

• £35,000 - £40,000 basic salary
• Healthcare Cash Plan and PERKS.
• Company Life Assurance scheme offering 3 times annual salary upon death in service.
• Auto-Enrolment Pension with 3% Employer Contribution.
• Access to payable gym classes.
• Free Car Parking (available 24/7 limited spaces).
• Hybrid office and remote working.
• Flexible working accommodated where possible.
• Enhanced Maternity and Paternity Pay.
• 24 days holiday, plus 8 days bank holidays and extra day to use on your birthday.
• Holiday purchasing scheme (up to 5 additional days).
• Employee Assistance Programme.
• Company sick pay.
• Refer a Friend Scheme – up to £1,000 reward for successful recommendation.

Your skills and experience

• Proven previous experience in a Service Management/Service Delivery role.
• Experience of building and maintaining exceptional customer and supplier relationships.
• ITIL Certified (Foundation minimum).
• Excellent stakeholder management skills.
• Self-starter with the ability to take the initiative/readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills as well as analytical problem-solving skills.
• Ability to manage and prioritize tasks efficiently.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.

What next?

Our established, expanding and exciting values-led business is bustling with diversity, talent and experience.

If you’re looking to develop as a Network Engineer, want to join our team and work with the latest cutting-edge technology we want to hear from you.

Why not join us?

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.

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