Senior Cloud Infrastructure Engineer

M247 Manchester United Kingdom Customer Service & Operations Hybrid
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Company Description

Senior Cloud Infrastructure Engineer

Location: Manchester, M15 5RL

Contract: Permanent, Full Time, 4 days on site – you must live within a commutable distance to our office

Hours: 40 hours per week, Mon-Fri

Salary: £65,000 - £70,000 DOE

Please note, you must live in the United Kingdom and have the correct right to work without sponsorship to be successful.

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!


The role

You will play a key role in enhancing M247 core services, developing vendor relationships and the inputting into the overall strategic plan for the Advanced Services team. You will work closely with the Cloud, Cyber & Voice centre of excellences, Business Systems, and operational teams to constantly review and improve our overall value proposition.

You will be part of a team with a diverse responsibility from core infrastructure support to process automation and API integrations for both our internal business process and our customer facing self- service platform.

This will involve working closely with various teams in automating the smooth and seamless flow of information, resources, and activities across departments and functional areas. Aligning with their efforts to achieve operational efficiency, streamline workflows, and enhance overall business performance.

Integrating and interconnecting disparate processes you will help create a cohesive and interconnected ecosystem that drives collaboration, optimizes productivity, and fosters organizational synergy.

Working at M247, you will have exposure to the latest technology and seen as a key influencer. The role will provide a continuous learning and development opportunity for the right person to contribute to the design and delivery of our digital transformation programme, removing risk & complexity through retiring unnecessarily complex or legacy solutions and enhancing our customer facing self-service platform.

This is an incredibly exciting opportunity to join the business. We are looking for a candidate seeking to progress their career who has proven experience in a similar role to hit the ground running.

Our unicorn

Our ideal candidate would be a multi skilled, hybrid cloud infrastructure engineer with a keen interest in automation/development looking to develop their career. They would have a fun, outgoing personality that thrives in an inclusive, fast paced, office environment.

Having a good understanding on the underpinning infrastructure, you will champion the use of off-the-shelf solutions in removing complexity to produce consistent, repeatable outcomes; building automations to achieve efficiencies; remove “friction” and facilitate a self-service environment. You will have experience across physical, virtual & cloud environments ideally in an MSP environment with both hands-on experience and formal certifications.


Key personal skills needed:

  • A leader able to mentor, inspire & challenge those around them and achieve their goals.
  • A Proactive problem solver with a high attention to detail.
  • Excellent written & verbal, communication, and documentation.
  • Are personable, calm, professional and decisive.
  • Strong customer service focus with a “right first time” approach.
  • Ability to work under their own initiative.
  • Willingness to learn, share knowledge, and take an active part in shaping what we do.
  • Can listen, question, and adapt.

Key technical skills needed:

  • Good working knowledge of physical and virtual networking; hyperconverged infrastructure, server O/S and application support
  • Experience in IaC and automating the management & deployment of virtual devices, services, microservices (Kubernetes) in public cloud (Azure/AWS) and private cloud (VMware based) environments.
  • Good working knowledge of programming and scripting languages such as Pearl, Python, Ruby, PHP, Terraform, Ansible, Jenkins, docker, PowerShell, KQL etc.
  • Experience is reviewing and reverse mapping legacy custom-built applications, integrations, automations & API’s.
  • Experience in defining integrations with Service Now & salesforce a benefit.
  • Experience as a technical & people leader, decision maker & implementor.
  • Working knowledge of one or more of the following - Fortinet products (Forti manager FortiGate cloud/ Forti Analyser); Nutanix; VMware products ( vCloud Director, VROPS, NSX-T, container service extension ). Exposure to Zerto OR Cohesity also a benefit
  • Awareness of Cloud Native Technologies & best practices, Azure Well Architected Framework
  • Knowledge/working experience in current compliance frameworks (ISO27001/2, Cyber Essentials, Telecoms Security Act, OWASP, ITiL v4 etc)
  • At least one current certification in one or more cloud platforms such as AZ-104, AZ-204, AZ-305, AZ-400, AZ-600, MD-101, MS-102, DOP-C01, CLF-C01, SOA-C02

Other information

Your package and perks

In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more.

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.