About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

Provisioning Engineer (Voice / VoIP)

Manchester (with hybrid working)

Are you a Provisioning Engineer specialising in voice / VoIP and someone who’d love the opportunity to develop your career with market-leading technology solutions business? If so, then read on…

Your role

In this exciting role of Provisioning Engineer (we call it a Delivery Engineer) you’ll act as a key point of contact for the Voice Provisioning team who specialise in voice / VoIP product portfolios, managed service delivery and cancellations, whilst taking ownership of the provisioning of new services and products to be delivered to M247 customers.

As the ideal candidate, you’ll have proven experience in a similar Provisioning Engineer role, for a Managed Service Provider (MSP) or Internet Service Provider (ISP) working specifically with voice / VoIP systems and the SIP protocol. In return for your hard work, you’ll develop your career in a high-progressive business whilst working with the latest tools and kit.

What you’ll do:

• You’ll implement technical solutions for new customers following any documented standards, ensuring all elements of an order are tested before handing over to customers.
• You’ll identify and document any provisioning processes that require updating within our knowledge base, whilst diagnosing and troubleshooting any issues that may arise during the process.
• You’ll collaborate across the Voice Support team to ensure that technical skills are shared with colleagues to assist in providing exceptional customer experience to M247 customers, whilst partnering with Project Managers on product expertise, customer training, and assisting sales/presales where necessary.
• You’ll thoroughly test new products that are within our product catalogue pipeline and prepare documentation to enable handover to the Voice Support team.
• You’ll process number porting orders, as well as monitoring and maintenance of M247s porting records documentation to ensure all records are reliable and up to date.
• On a day-to-day basis you’ll also be responsible for the management of the new orders queue and SLA delivery timescales, as well as the onboarding, provisioning, training and handing over of new customers.
• You’ll also take part in the voice network On-Call rota.

Your package and perks

• Highly competitive and negotiable, based on experience.
• Healthcare Cash Plan and PERKS.
• Company Life Assurance scheme offering 3 times annual salary upon death in service.
• Auto-Enrolment Pension with 3% Employer Contribution.
• Access to payable gym classes.
• Free Car Parking (available 24/7 limited spaces).
• Hybrid office and remote working.
• Flexible working accommodated where possible.
• Enhanced Maternity and Paternity Pay.
• 24 days holiday, plus 8 days bank holidays and extra day to use on your birthday.
• Holiday purchasing scheme (up to 5 additional days).
• Employee Assistance Programme.
• Company sick pay.
• Refer a Friend Scheme – up to £1,000 reward for successful recommendation.

Your skills and experience

Should have

• Proven in a similar Provisioning Engineer role, for a Managed Service Provider (MSP) or Internet Service Provider (ISP) working specifically with Voice / VoIP systems.
• Hosted Voice, SIP trunking and SIP routing, including Debug at installation.
• SIP debug and Wireshark analysis at both a high and low level.
• Microsoft Teams (Direct Routing / Enterprise Voice).
• In-depth knowledge of Voice hardware, such as Polycom and/or Yealink.
• Project or order delivery environment.
• TCP/IP and core routing fundamentals, including subnetting and IP routing.

Nice to have

• Any relevant vendor networking or VoIP qualifications.
• Broadsoft within a service desk environment.
• PBX or Asterisk-based systems.
• Knowledge in media gateways, such as Vega.

What next?

Our established, expanding and exciting values-led business is bustling with diversity, talent and experience.

If you’re looking for your next step as a Provisioning Engineer and want to play a key role in our team in a company offering the latest cutting-edge technology, we want to hear from you.

Why not join us?

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.