3rd Line Network Engineer (NOC)
Company Description
About M247
We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.
Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.
Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!
Position
3rd Line Network Engineer (NOC)
Manchester
Are you a proven and ambitious 3rd Line Network Engineer, who’d relish the opportunity to work for a progressive, market-leading technology solutions business? If so, then read on…
Your role
In this exciting, customer-facing role of 3rd Line Network Engineer for our Network Operations Centre (NOC), you’ll provide specialist, hands-on engineering support across various data products from Direct Internet connectivity through to MPLS VPN, whilst also being a key point of contact for the proactive monitoring of our customer networks.
As the ideal candidate, you’ll have proven experience in a similar 3rd Line Network Engineer role, with the ability to communicate at both a technical and management level through telephone calls, face-to-face meetings and email. As part of an ever-expanding team, this is an ideal opportunity for a driven individual to take the next step in your career.
What you’ll do:
- You’ll provide specialist support to M247 customers across a portfolio of high-end managed connectivity products as part of the Network Operations Centre (NOC) team, through outbound calls and managing online tickets and emails.
- You’ll monitor and/or handle queries across ADSL/FTTC, fibre, managed shared and dedicated firewalls (Fortinet), radio and wireless, and DIA and/or MPLS solutions.
- You’ll collaborate with the wider team to ensure 24/7 monitoring coverage for our customer base, whilst delivering against internal and customer SLAs.
- You’ll proactively undertake fault trend analysis within our in-life services to ensure they remain fit for purpose, whilst assisting with difficult fault-related problems and suggesting immediate action to limit damage and to provide restoration of services.
- You’ll proactively monitor connectivity solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution.
- You’ll support and guide the wider Network Engineer team, whilst providing cover in the absence of the NOC Manager.
Your package and perks
- £35,000 basic salary (negotiable), plus 10% shift uplift (shift allowance)
- Healthcare Cash Plan and PERKS.
- Company Life Assurance scheme offering 3 times annual salary upon death in service.
- Auto-Enrolment Pension with 3% Employer Contribution.
- Access to payable gym classes.
- Free Car Parking (available 24/7 limited spaces).
- Flexible working accommodated where possible.
- Enhanced Maternity and Paternity Pay.
- 24 days holiday, plus 8 days bank holidays an extra day to use on your birthday.
- Holiday purchasing scheme (up to 5 additional days).
- Employee Assistance Programme.
- Company sick pay.
- Refer a Friend Scheme – up to £1,000 reward for successful recommendation.
Requirements
Your skills and experience
Should have
- Proven in a similar 3rd Line Network Engineer within an ISP and/or telecoms environment.
- Cisco CCNA or similar qualification, with strong MPLS/BGP/OSPF skills and high levels of IP literacy.
- Managed and debugged connectivity solutions provided over DSL/FTTC and Fibre.
- Knowledge of Cisco Meraki and firewall security products, such as Fortinet.
- Great punctuality and communication, with a commitment to self-development.
- Passionate about customer satisfaction through excellent service.
- Excellent planning and problem-solving abilities, with clear decision making.
Nice to have
- Cisco Service Provider qualifications (CCNA-SP, CCNP-SP).
- ITIL Foundation.
- NSE 4 qualification.
- Knowledge of radio technology, Juniper and/or Mikrotik.
Other information
What next?
Our established, expanding and exciting values-led business is bustling with diversity, talent and experience.
If you’re looking to develop your career in Technology as a 3rd Line Network Engineer within our Network Operations Centre (NOC), add real value to our team and work with the latest cutting-edge technology we want to hear from you.
Why not join us?
All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.
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