Network Infrastructure Manager

M247 Manchester United Kingdom Customer Service & Operations Hybrid
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Company Description

Location: Manchester, M15 5RL

Contract: Permanent, full time, 4 days per week in the office

Hours: 40 hours, Mon-Fri

Salary: £60,000 per annum

Please note, you must live in the Manchester area (commutable to the office) and have the correct right to work without sponsorship to be successful.

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!


The role

The Network Infrastructure Manager is a technical team leadership position. Reporting into the Head of Networks, you will manage several Principal, Senior and Network Infrastructure engineers.

The role holder will be accountable for the availability of both the UK Backbone and Access Networks, as well as the build and maintenance of the SD WAN environment, ensuring high availability and operational integrity through the delivery of Fault, Capacity, Availability, Performance and Security (FCAPS) programmes across the full lifecycle of the systems.

The role holder should champion ITIL practices, in particular Change Management throughout the organisation, involving the management of complex implementation and change programmes on live network infrastructure whilst maintaining service availability.

You will need to have a very strong focus on developing and coaching the team, to assure the highest overall Network Uptime and the smooth delivery of complex solutions towards customers. You will be the technical escalation point for the team and should be able to assist and drive complex issue debugging.

You will form part of a 24/7/365 escalation-only function, acting as an escalation point to your team of engineers.

Key responsibilities include but are not limited to:

  • Provide technical and thought leadership for the Network Operations side of the business
  • Play a lead role in the design and configuration of the backbone and access network in line with Network Architects
  • Ownership of the Change Enablement process throughout all network platforms
  • Drive the team to produce and maintain network documentation to a high standard
  • Own Network Infrastructure technical resource management in line with PMO
  • Drive network availability with robust out-of-hours maintenance processes from your team of skilled engineers
  • Provide full lifecycle management of network/security devices, including reviewing and implementing network upgrades
  • Configuration, deployment and testing of new hardware into the live network
  • Technical leadership in line with the Pre-Sales team on new network projects, Proof-Of-Concepts and major bids for new customer solutions


Key skills we look for:

You will possess strong interpersonal, organizational and documentation skills, including the ability to meet deadlines, work in a team environment, drive effective written policies and procedures, and always maintain superior customer service. Working closely with your colleagues, you will be a positive communicator and a proactive team member.

  • Be ITIL v4 certified and have examples of successfully managing technical Change and Incident management
  • Experience managing technical teams at various levels
  • Knowledge and experience of Cisco carrier grade routing platforms
  • Good understanding of OSPF and ISIS configuration, deployment, and troubleshooting
  • Knowledge of the Fortinet Security Portfolio
  • Transit, Peering & Colocation knowledge and understanding
  • Knowledge and experience of Cisco hardware and operating systems (IOS-XR, IOS-XE, NX-OS)

It's highly desirable for the right person to have a strong background in the ISP, Telecoms industry or similar, be customer centric and have a solid understanding of all network routing protocols, including BGP, OSPF, IS-IS, MPLS, SD-WAN, L2/ L3 VPN and resilient WAN technologies. Also, a strong background working with Cisco Viptela SD-WAN or similar products.

Other information

Your package and perks

In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more.

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.