Location: Manchester, M15 5RL

Working Style: 4 days per week in the office

Salary: £26,800 basic with £22.50 per hour additional overtime when required.

Shifts: Monday – Friday on a 4-week schedule

06:00 - 14:30

09:00 - 17:30

14:00 - 22:30

22:00 - 06:30

with on call Saturday and Sunday, 1 in every 6 weeks @ £20 per day.

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

The role

1st Line NOC Engineers act as the main point of contact for proactive monitoring of our customer networks relating to the connectivity product portfolios providing break/fix and managed service activities.

You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity products on the NOC team making outbound calls, online tickets and emails from our managed connectivity solutions customers to include:

• ADSL/FTTC
• Fibre
• Managed shared and dedicated firewalls (Fortinet)
• Radio / Wireless
• Monitoring DIA and/or MPLS solutions.

Responsibilities include but are not limited to:

• Working as part of a team to deliver internal and customer SLAs.
• Working as part of a team to ensure 24/7 monitoring coverage for our customer base.
• Concentrating on our connectivity solutions customers, pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
• Monitoring of internal infrastructure and platforms, including power, temperature, utilisation.
• In the event of a major service outage, to liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
• Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
• Assisting customers with difficult fault related problems and suggest immediate action to limit damage and to provide restoration of services.

Key Personal Skills:

• Great punctuality and communication skills.
• Great attitude and work ethic.
• Be passionate about customer satisfaction though excellent service.
• Excellent planning, problem solving with clear decision making.

Key Technical Skills:

• Managed and debugged connectivity solutions provided over DSL/FTTC and Fibre.
• Understanding of Cisco IOS.

Nice to have

• Experience of working with an ISP/managed service provider.
• Cisco CCNA or similar qualification.
• Knowledge of Cisco Meraki.
• Knowledge of Fortinet products.

Your package and perks

In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more.

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.