Voice Infrastructure Engineer

M247 Manchester United Kingdom Customer Service & Operations

Company Description


About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

Position


Voice Infrastructure Engineer

Manchester (with hybrid working)

Are you a Voice Infrastructure Engineer and someone who’d love the opportunity to develop your career with market-leading technology solutions business? If so, then read on…


Your role

In this role of Voice Infrastructure Engineer you are responsible to take the lead for the implementation and configuration of customer projects, through a variety of project activities from planning, gap analysis through to deployment/migrations, remediation, and handover to Customer. This role plays a key role within the VoIP operation team, including platform migrations, upgrades, and maintenance as well upskilling other members of the team.


What you’ll do

  • You’ll work alongside infrastructure and design/architect team to deliver new assets in M247 ecosystem.
  • You’ll upskill team members and production of internal training materials and courses.
  • You’ll contribute to know errors database. Monitor application systems and manage any errors/issues and escalate accordingly.
  • You’ll perform defined daily checks on systems and services provided to users and members, escalating any issues via the relevant process.
  • You’ll participate in on-call rotation ensuring we provide 24/7/365 operational support.
  • You’ll manage both internal and external stakeholders during high impact incidents.
  • You’ll analyse high volumes of data to identify patterns or root cause which are produced to a high standard documentation.

Your package and perks

  • £40,000 - £45,000 basic salary
  • Healthcare Cash Plan and PERKS.
  • Company Life Assurance scheme offering 3 times annual salary upon death in service.
  • Auto-Enrolment Pension with 3% Employer Contribution.
  • Access to payable gym classes.
  • Free Car Parking (available 24/7 limited spaces).
  • Hybrid office and remote working.
  • Flexible working accommodated where possible.
  • Enhanced Maternity and Paternity Pay.
  • 24 days holiday, plus 8 days bank holidays and extra day to use on your birthday.
  • Holiday purchasing scheme (up to 5 additional days).
  • Employee Assistance Programme.
  • Company sick pay.
  • Refer a Friend Scheme – up to £1,000 reward for successful recommendation.

Requirements


Your skills and experience


Should have

  • Experience working with several types of SBC such as Ribbon/Genband Q20/Q21 and AudioCodes. Extensive experience in the installation, debug, and maintenance.
  • Strong understanding of SIP protocol stack, media stream RTP, SRTP and comprehensive experience of Wireshark debugging and packet capture.
  • Demonstrate an expert understanding in support of Microsoft’s UC (Unified Communications) software application Microsoft Teams Direct Routing.
  • Awareness of Microsoft Teams 3rd Party integrations i.e., Call recording, Contact centres.
  • Strong understanding of core telephony concepts including call routing, number manipulation, dial plans.
  • Experience of complex calling plan and least cost routing (LCR).
  • Knowledge of virtualization such as VMware, KVM, Hyper-V.
  • Experience with MySQL databases and scripting experience (Perl, Bash).
  • Deep knowledge of Linux systems, networking, and tools.
  • Experience with Postman API and scripting, particularly in PowerShell.
  • Experience with Cisco switches and routers.
  • Knowledge of open-source application such as Kamailio.
  • Experience of IP PBX systems.
  • Experience of Sangoma Vega Stream and ISDN/SIP deployment.

Nice to have

  • SBC vendor qualifications
  • MS700 /MS720 /MS740
  • 2+ years' experience with Microsoft Unified Communication

Other information


What next?

Our established, expanding and exciting values-led business is bustling with diversity, talent and experience.

If you’re looking to develop as a Voice Infrastructure Engineer, want to join our team and work with the latest cutting-edge technology we want to hear from you.


Why not join us?

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.






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Data controller: Metronet (UK) Limited, Turing House, Archway 5, Manchester M15 5RL trading as M247 Limited.

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

 What information does the company collect?

The company collects a range of information about you. This includes:

  • The information you have provided to us in your curriculum vitae and covering letter.
  • Any information you provide to us during an interview.
  • The results of any tests we may have asked you to carry out as part of the application process.
  • Whether or not you have a disability for which the company needs to make reasonable adjustments during the recruitment process.
  • Information about your entitlement to work in the UK.

The company collects this information in a variety of ways. For example, data might be contained in application forms, CVs, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online tests.

Data may be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email and SharePoint).

 Why does the company process personal data?

The company needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the company needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

The company has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the company to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The company may also need to process data from job applicants to respond to and defend against legal claims.

Where the company relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not.

The company processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

For some roles, the company is obliged to seek information about criminal convictions and offences. Where the company seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment/comply with a regulatory requirement to establish whether or not an individual has committed an unlawful act or been involved in dishonesty or other improper conduct.

If your application is unsuccessful, the company may keep your personal data on file in case there are future employment opportunities for which you may be suited. By submitting an application you agree to this retention of your data. You have the right to withdraw your consent at any time by contacting careers@m247.com.

Who has access to data?

 Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The company will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The company will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.

The company will not transfer your data outside the European Economic Area.

How does the company protect data?

 The company takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

For how long does the company keep data?

 If your application for employment is unsuccessful, the company may hold your data on file for a further 4 month period for consideration for future employment opportunities. At the end of that period or if you withdraw your consent, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the company during the recruitment process. However, if you do not provide the information, the company may not be able to process your application properly or at all. If your application is successful, it will be a condition of any job offer that you provide evidence of your right to work in the UK and satisfactory references.

Automated decision making

Recruitment processes are not based solely on automated decision-making.

Your rights

 As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • request that the company change incorrect or incomplete data;
  • request that the company delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing; and
  • ask the company to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the company's legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact caeers@m247.com.

You can make a subject access request by contacting People@m247.com

If you have any questions about this privacy notice or how we handle your personal information, please contact careers@m247.com. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

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