Delivery Coordinator

M247 Manchester United Kingdom Customer Service & Operations Hybrid

Company Description

Delivery Coordinator


Location: Manchester, M15 5RL

Working Style: 4 days per week in the office

Contract: Permanent, Full time, Mon-Fri

Salary: £24,000 - £29,000 DOE


About M247


Welcome to the M247 adventure! We're not your average company – we're a tight-knit crew of go-getters driving incredible growth together.


What sets us apart? It's simple: we hunt for the best and then equip them for success. Join us, and we'll supercharge your career with the right skills and opportunities.


Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.


But here's the twist – we're all heroes here. From day one, you're shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!

Position

The role


In this exciting role, you will work in our Customer Delivery Team, taking responsibility for coordinating the delivery of a variety of fibre and wireless circuits, data centre and VoIP services.


Responsible for communicating the progress of the order with the customer, you will liaise with the sales team as well as third-party and internal suppliers ensuring that all orders are placed and executed impeccably, until the project is complete.


  • To be responsible for driving the end-to-end implementation of multiple solutions.
  • Complete ownership of customer from ‘order entry’ to ‘customer handover’
  • Managing third party suppliers
  • Managing customer expectations
  • Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
  • Arranging access appointments and requests for third party engineers
  • Updating internal CRM system as required

Requirements

Key personal skills needed:

  • Customer service experience
  • Responsible and willing to take ownership of projects
  • Well organised and self-motivated team player
  • Effective communication skills and an excellent telephone manner
  • A strong attention to detail

Key technical skills needed:


  • Experience working for an ISP, telecommunications provider or integrator is highly desirable
  • Good understanding of working with IT systems

Other information

Your package and perks

At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:


🌴 Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.

💪 Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.

🌟 Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.

🏦 Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.

📚 Learning Path: We support your professional growth by helping you attain relevant qualifications.

👩👦 Family Matters: Enhanced Paternal Leave ensures you never miss those important family moments.

🤝 Support System: The Employee Assistance Programme is here whenever you need a helping hand.

🚀 Ignite Your Potential: Our dynamic environment fuels growth and innovation.


This is just a glimpse – your journey with M247 is about to be a whole new adventure. Welcome to a realm where rewards redefine work!


All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.


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Data controller: Metronet (UK) Limited, Turing House, Archway 5, Manchester M15 5RL trading as M247 Limited.

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

 What information does the company collect?

The company collects a range of information about you. This includes:

  • The information you have provided to us in your curriculum vitae and covering letter.
  • Any information you provide to us during an interview.
  • The results of any tests we may have asked you to carry out as part of the application process.
  • Whether or not you have a disability for which the company needs to make reasonable adjustments during the recruitment process.
  • Information about your entitlement to work in the UK.

The company collects this information in a variety of ways. For example, data might be contained in application forms, CVs, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online tests.

Data may be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email and SharePoint).

 Why does the company process personal data?

The company needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the company needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

The company has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the company to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The company may also need to process data from job applicants to respond to and defend against legal claims.

Where the company relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not.

The company processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

For some roles, the company is obliged to seek information about criminal convictions and offences. Where the company seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment/comply with a regulatory requirement to establish whether or not an individual has committed an unlawful act or been involved in dishonesty or other improper conduct.

If your application is unsuccessful, the company may keep your personal data on file in case there are future employment opportunities for which you may be suited. By submitting an application you agree to this retention of your data. You have the right to withdraw your consent at any time by contacting [email protected].

Who has access to data?

 Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The company will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The company will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.

The company will not transfer your data outside the European Economic Area.

How does the company protect data?

 The company takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

For how long does the company keep data?

 If your application for employment is unsuccessful, the company may hold your data on file for a further 4 month period for consideration for future employment opportunities. At the end of that period or if you withdraw your consent, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the company during the recruitment process. However, if you do not provide the information, the company may not be able to process your application properly or at all. If your application is successful, it will be a condition of any job offer that you provide evidence of your right to work in the UK and satisfactory references.

Automated decision making

Recruitment processes are not based solely on automated decision-making.

Your rights

 As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • request that the company change incorrect or incomplete data;
  • request that the company delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing; and
  • ask the company to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the company's legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact [email protected].

You can make a subject access request by contacting [email protected]

If you have any questions about this privacy notice or how we handle your personal information, please contact [email protected]. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

(If you do not accept, your request cannot be processed)