Delivery Coordinator

Location: Manchester, M15 5RL

Working Style: 4 days per week in the office

Contract: Permanent

Hours: Mon-Fri

Salary: £23,000 - £30,300

About M247

Welcome to the M247 adventure! We're not your average company – we're a tight-knit crew of go-getters driving incredible growth together.

What sets us apart? It's simple: we hunt for the best and then equip them for success. Join us, and we'll supercharge your career with the right skills and opportunities.

Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.

But here's the twist – we're all heroes here. From day one, you're shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!

The role

In this exciting role, you will work in our Customer Delivery Team, taking responsibility for coordinating the delivery of a variety of fibre and wireless circuits, data centre and VoIP services.

Responsible for communicating the progress of the order with the customer, you will liaise with the sales team as well as third-party and internal suppliers ensuring that all orders are placed and executed impeccably, until the project is complete.

• To be responsible for driving the end-to-end implementation of multiple solutions.
• Complete ownership of customer from ‘order entry’ to ‘customer handover’
• Managing third party suppliers
• Managing customer expectations
• Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
• Arranging access appointments and requests for third party engineers
• Updating internal CRM system as required

Key personal skills needed:

• Customer service experience
• Responsible and willing to take ownership of projects
• Well organised and self-motivated team player
• Effective communication skills and an excellent telephone manner
• A strong attention to detail

Key technical skills needed:

• Experience working for an ISP, telecommunications provider or integrator is highly desirable
• Good understanding of working with IT systems

Your package and perks

At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:

🌴 Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.

💪 Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.

🌟 Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.

🏦 Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.

📚 Learning Path: We support your professional growth by helping you attain relevant qualifications.

👩👦 Family Matters: Enhanced Paternal Leave ensures you never miss those important family moments.

🤝 Support System: The Employee Assistance Programme is here whenever you need a helping hand.

🚀 Ignite Your Potential: Our dynamic environment fuels growth and innovation.

This is just a glimpse – your journey with M247 is about to be a whole new adventure. Welcome to a realm where rewards redefine work!

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.

#HP