Location: Manchester or London based

Working Style: 4 days per week in the office

Salary: £25,000 + double OTE

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

The role

In this brand-new role at M247, you will connect with existing customers to increase loyalty and keep their business or service, eventually assisting us in retaining our core client base. In this position, you will interact directly with our customers to learn about their problems, how we can enhance our products or services, and how we can keep their business.

Having a convincing approach, good customer service skills, and a love for sales are all necessary for success. You will communicate with customers over the phone or in person and must often find quick solutions to challenges you encounter.

• Communicate with customers with a customer service and sales approach.
• Observe and analyse client behaviour.
• Gather information about customer complaints.
• Use client input to develop effective retentions strategies.
• Meet with the sales team to discuss ways to keep customers.
• Develop positive customer and business relationships.

Our ideal candidate will have a couple of years' experience in a similar role in a similar industry and possess the following.

Key Personal Skills:

• An influential and collaborative working style.
• Outstanding communication, verbally and written.
• Able to resolve problems and conflict, stay calm and professional.
• Great attention to detail and very organised.
• Analytical mindset.

Key Technical Skills:

• Advanced knowledge of CRM tooling and reporting software such as power BI.
• Able to qualify opportunities and spot upside revenue potential.
• Able to build relationships and trust at multiple levels, from influencers to decision makers.

Your package and perks

In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more.

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.