Location: Manchester, M15 5RL

Working style: Hybrid, 4 days per week in the office

Contract: Permanent, Mon-Fri

£60k per annum

April 2023 start

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

The role

We are building and expanding our leading cloud centre of excellence and are looking for highly skilled cloud engineers to help shape the future of our cloud business.

You will own the full customer life cycle from cradle to grave, on boarding, to include management and development. You will work closely with M247 product and sales teams to land new services and evangelise into our customer.

We work with the latest technology at M247 and you will have major exposure to a lot of technology, the roll will provide a continuous learning and development opportunity for the right person to contribute to the design and delivery of our secure and robust hybrid cloud solutions. The individual will join us on our strategic journey of customer digital transformation.

This is an incredibly exciting opportunity to join the business and we are looking for an engineer who has proven and extensive experience in a similar role to hit the ground running in a varied and rewarding role, where no two days are the same!

Key responsibilities include but are not limited to:



• Monitoring, incident response, answering service requests, and delivering the execution of changes.
• Onboarding New Customers and ongoing support of existing customer base.
• Capacity Planning, In life management of solutions and forward planning of scheduled works.
• Proactive Event management and response
• Take ownership of incoming actions and issues and drive them to satisfactory resolution.
• Work within a multi-skilled Cloud Operations team, consulting with other team members to achieve success.
• Proactively and continuously improve the service through: Driving further automation by scripting repeatable tasks. - Improving monitoring metrics to detect incidents before they occur.
• Execute service requests logged by customers within the scope of services
• Low level design and execution of complicated cloud migration projects, UAT, TEST, DEV, POC to live in life management

Key personal skills needed:

• Excellent analytical and problem-solving skills
• Excellent written, communication and documentation skills
• Strong customer service focus
• Ability to work under own initiative.

Key technical skills needed:



• VMware & Network Virtualization. (VCP)
• Experience with Public Cloud & Multi Cloud Services. Azure preferred (Azure AZ-104)
• Working knowledge/experience of Virtualization Hypervisors – VMware, etc
• Working Knowledge/experience of IT resilience products such as Cohesity and Zerto.
• Experience in managing virtualized environments up to and including OS (Windows/Linux)
• Knowledge of Cloud Native Technologies.
• Knowledge/working experience in defining and refining monitoring alerts/thresholds and documenting actions based on alert definitions.
• An understanding of the importance of security and IT best practice governance.
• Foundational knowledge of networking – Cisco/NSX
• Minimum 5-year experience in a support or Information Technology role.

Your package and perks



On top of your basic salary, in recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, Company Pension Scheme, support with working towards any professional qualifications relating to your role, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more.

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.

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