Location: Manchester, M15 5RL

Contract: Permanent, Full Time, 4 days on site

Hours: 40 hours per week, Mon-Fri

Salary: Up to £60,000 DOE

Please note, you must live in the United Kingdom and have the correct right to work without sponsorship to be successful.

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

The role

We are building and expanding our leading cloud centre of excellence and are looking for multi-disciplined, security focused cloud engineers to help shape the future of our Manchester based Advanced Services business.

You will own the full customer life cycle from cradle to grave, on boarding, in life management and development. You will work closely with M247 product and sales teams to land new services and evangelise into our customer.

At M247 you will be working with the latest technologies that provides a continuous learning and development opportunity for the right person to contribute to the design and delivery of our secure and robust hybrid cloud solutions. The individual will join us on our strategic journey of customer digital transformation.

This is an incredibly exciting opportunity to join the business and we are looking for an engineer who has proven and extensive experience in a similar role to hit the ground running in a varied and rewarding role, where no two days are the same!

Our unicorn

Our ideal candidate would be a multi skilled, cloud infrastructure engineer that has an MSP or enterprise background looking to develop their career. They would have a fun, outgoing personality that thrives in an inclusive, fast paced, office environment.

Being passionate about technology and what it can achieve, they love talking about new innovations; sharing their knowledge and using it to shape what we do and how we do it. They produce quality, consistent, repeatable outcomes using automation to achieve efficiencies, striving for the best outcome for our customers.

Key responsibilities include but are not limited to:

• Monitoring, incident response, answering service requests, and delivering the execution of changes.
• Onboarding New Customers and ongoing support of existing customer base.
• Capacity Planning, In life management of solutions and forward planning of scheduled works.
• Proactive Event management and response.
• Take ownership of incoming actions and issues and drive them to satisfactory resolution.
• Work within a multi-skilled Cloud Operations team, consulting with other team members to achieve success.
• Identifying risks and improvement opportunities for out our customers.
• Proactively and continuously improve the service through driving further automation by scripting repeatable tasks, improving monitoring metrics to detect incidents before they occur.
• Execute service requests logged by customers within the scope of services.
• Low level design and execution of complicated cloud migration projects, UAT, TEST, DEV, POC to live in life management.
• Being a trusted partner and advisor to our customers.

Key personal skills needed:

• Proactive problem-solving skills with a high attention to detail
• Excellent written, communication and documentation skills.
• Are personable, calm, professional and decisive.
• Strong customer service focus.
• Ability to work under own initiative.
• Willingness to learn, share knowledge, and take an active part in shaping what we do.

Key technical skills needed:

• Experience with managing and deploying Public, Private & Multi Cloud Services in Azure, AWS, or VMware.
• VMware & Network Virtualization.
• Working knowledge/experience of Virtualization Hypervisors – VMware, etc
• Working Knowledge/experience of IT resilience products such as Cohesity and Zerto.
• Experience in managing & securing virtualized environments up to and including OS (Windows/Linux)
• Awareness of Cloud Native Technologies & best practices, Azure Well Architected Framework & cloud migration strategies.
• Knowledge/working experience in defining and refining cloud automation, cost optimisation & licence management processes.
• Experience in applying Cloud security and IT Governance best practice using the relevant tools and services to achieve it.
• Working knowledge of ISO27001, Cyber Essentials, PCI/DSS or equivalent requirements
• Experience in public & private cloud networking (Express route, ASGs, NSGs, Azure Frontdoor & Cisco/NSX)
• Extensive experience in a support or Information Technology role with hands on cloud experience.
• Current industry certifications such as VCP/AZ-104/M365 exams

Desirable but not essential skills & experience

• MSP background
• Azure DevOps, Datalake, Data Factory or Kubernetes
• IAC (Ansible, Terraform, PowerShell scripting)
• VDI environments (Azure AVD, CVADS, FSLogix, Ivanti)
• Nutanix /SAN/Vsan
• AWS/GCP certifications
• Fortigate (firewall & ZTNA, endpoint security products)

Your package and perks

In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more.

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.